GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
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What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
Recent Reviews
How GoTo Connect Differs From Its Competitors
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Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.484%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(316)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
December 11, 2023
GoTo Connect offers basic services for smaller users
We needed to update and modernize our exiting phone system which was antiquated and didn't provide any modern functions. We needed a system that worked for a staff that was more dispersed and not at their desks much of the time.
- Web based administration
- Apps for the entire ecosystem
- Easy to use, drag and drop setup for creating functional call trees
- Functionality is not updated on a rapid pace
- Apps have annoying quirks that aren't addressed and make them annoying to use
- Onboarding help is limited and not useful
- They are pushing integration with other software they have bought rather than fixing issues
- They are trying to create an all-in-one app, but they are doing this by purchasing other apps and trying to integrate them rather than building it them themselves. This leads to a less than ideal experience.
30%
3.0
16%
1.6
25%
2.5
30%
3.0
- The admin experience is easy
- We can onboard new users fairly quickly
No it hasn't. We really wanted to the phone system and access to GoTo Meeting was a huge plus. However, people really find the GoTo Meeting experience frustrating and not as easy to use as zoom, so those personal GoTo Meeting accounts get very little use if any. We have really not used most of the tools included in the system other than basic phone service as we have found other 3rd party tools more useful and efficient for day-to-day useage.
I find both of these options more modern and easier to use. These options also integrate more easily into our urrent workflow and provide more timely updates. These options feel like they are focused on being able to integrate into smaller organizations an not as focused on call centers or other sales oriented organizations.
50
IT Operations, Development, Technical Services, Research, Communications, Other.
1
The skills required are not significant. Some basic IT skills are likely enough to get the basics done. It doesn't require a high level of skills, but understanding a little networking will certainly help. Being able to take time to read the instructions and help will go a long way. Otherwise most of the skills required are basic IT skills and training skills.
- Ease of Use
- Other
The single biggest factor was a recommendation from the organization that helps provide us with some networking support. They use it for themselves and are very familiar with it. Based on their recommendation we went with it. However, after using it for several years I don't think it is really geared towards simple organization with limited needs but rather towards call centers and sales departments.
- basic calls
- message taking
- sms abilities
- N/A
- We are using for everything we need
The software has allowed us to setup some dial plans that streamline where calls go. These plans have also allowed us to route calls to additional people or, when necessary, setup quick and easy help lines and spread the calls amongst staff. As people come and go it has been easy to integrate new people into the call
I honestly haven't seen any differentiation. They have the basic functions that everyone has. There really isn't anything that I have found that is unique. They might have some function that is a differentiator, but as a small organization we haven't found anything that jumps out at us. Our simple needs are met by inbound and outbound calling.
I would look at other competitors such as Zoom and Microsoft. We found that people really don't like goto meeting as a conferencing solution. They would much rather use zoom or teams. They are easier to use and integrate better with the software that they already use. Additionally, goto's interface can be clunky and unintutitve.
Nope. It was just too expensive for a small organization. Plus, I shouldn't have to have premium support to get my issues addressed or get a timely answer.
No
Yes
The best that I can say is that it works. I have many issues with it. It is not a great interface. I can get what I need done, but, it's not the type of thing I really want to use. I prefer not to use it if I don't have to.
- answering a call
- creating and editing a dial plan
- nothing else jumps out
- adding other users into a call
- transferring calls
- integrating with addressbooks
No
July 20, 2022
GoTo Connect meets your VOIP needs
GoTo Connect is the phone system used by our case management department both with in house employees and at home employees. We also use it to conduct meetings and have training sessions. We have multiple lines that we assign users to based on skill, position, need etc. We also have a receptionist and customer service workers that field and reroute calls.
- Allows multiples lines for different business functions.
- Ability to assign users to different lines.
- Enhanced voicemail system.
- Being able to see users' availability.
- Being able to see users' call logs.
- Multi-line call forwarding.
- After hours recording services.
- Transcription services.
90%
9.0
100%
10.0
85%
8.5
45%
4.5
- Very few tech issues
- Reliable service
- Able to maintain systems with updates
- User friendly and easy to train staff
- Good product for cost
I heavily used the admin tools to measure a variety of statistics. With employees dedicated to specific functions and future in our office, we could easily control which employees had access to specific features required for their roles. We could track and monitor who was making/receiving calls and who was responsible for tracking and responding to emails and messages in real time.
- Five9
GoTo Connect was not as complicated as Five9 because you did not have to create a whole dialing system with scripts to route phone calls to the appropriate queues. Five9 also required certain key pieces of data to be able to function properly. GoTo Connect only needed the company phone numbers tied to the account.
- Price
- Product Features
- Product Usability
Product usability was the biggest factor in the decision to use GoTo Connect. With part of our staff being remote and the other part being in office, we needed something that would be easy to implement and train on in a dual work environment. It was much easier to train our remote staff with a product that was so user friendly and wasn’t boggled down with useless or unnecessary features.
- Easy to implement and train mobile staff.
- Real time call logs and statistics
- An all in one phone and messaging system
- Used it to measure KPI’s of the call center
- Used it to gauge when staff was on phones or logged in/logged out
- Used it as primary messaging center for company voicemails
It had made it much easier to measure and control call volume and make sure that we have always have enough staff on the phones during the peak call times of our business hours.
The chic user platform really stands out to me as compared to others. It is incredibly easy to navigate. The menus and windows in the application make it easy to find what you're looking for and makes accessing the features easy to do as well.
No
- n/a
- n/a
No
No
Yes
Our other phone system would have issues where the whole network would go down. Sometimes it would be local and sometimes it would be on a larger scale where we would have to send employees due to outages lasting so long. Tech support was always available or helpful and/or friendly.
July 19, 2022
Superior Product
It is our primary telephone system. We also use it during the pandemic to work remotely. That function is completely transparent to our clients. We have 42 independent contractors. Each has a voice mail. They have the option of answering calls immediately or of getting their voice messages by e-mail.
- Simple to create call groups
- Easy to add or remove extensions
- Forward voice mails to an e-mail address
- Easier access to help functions
78%
7.8
54%
5.4
50%
5.0
100%
10.0
- Very cost effective, in particular extensions with no handsets
It is all in one. We can work transparently from any location.
None
- Price
- Product Features
Unlimited mailboxes for users without handsets
- Uptime
- Remote usage
- Transfer calls to users
- Speed dial
- During shutdown we were able to deliver services as though we were in office
Clint transparent call handling
Yes, unlimited voice mail boxes for users without handsets at no charge
I would not
No, not necessary
No
No
Yes
- Transfer from handset to mobile
- Voice mail
No
- N/A
- N/A
No
No
Yes
The other product had severe quality issues due to a lack of bandwidth in a remote location. The other product did not have extensive administrative options. Call recording was cost-prohibitive.
July 18, 2022
Simple, Clean and Supportive
GoToConnect was used in my organization as a way to keep up with day-to-day tasks between employees. The need stemmed from everyone working in separate office spaces, yet our work had some overlap. Corresponding through e-mail sometimes can get messy and it is important to keep administrative type work in a different "space" than typical services with clients. It's been easy to integrate new users and even a new office manager- which solves the problem of onboarding for our evolving team.
- Accessibility and integration via desktop app or browser is convenient.
- Tracking - Timestamps, voicemails, favoriting and other abilities allow for abundant ways to track calls/chats.
- Simplicity - The ease of use is high given that symbols and color schemes are very straightforward. This is a benefit to an older workforce who may not be as technically inclined and allows for people of all ages to understand how to use the platform quickly.
- Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
- Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
- Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
88%
8.8
48%
4.8
77.5%
7.8
35%
3.5
- The ability to keep organized and send quick messages or make quick calls all from the desktop definitely decreased time spent on administrative tasks.
- Having a platform to having meetings, even from a distance, may save your company money and avoid spending fees to use other methods like Zoom since there are limits on attendance and time with free versions.
- Compared to other cloud PBX systems, this one is very simple to use and therefore cuts down on the training time of employees to understand how to use the resource effectively.
Having an all-in-one system is essential with the new hybrid workplace. It allows us to stay more connected to our colleagues over a distance. As a project manager it is also helpful in keeping track of and managing many employees, as the system holds information that otherwise would be scattered in multiple spaces.
Personally, I am more of a fan of Dialpad Talk because of its more modern presentation. I feel it best compliments a hybrid workspace and the added feature of having status updates, showing availability and creating profiles gives a deeper level of understanding to our spread out workforce. GoTo Connect is not far behind, but does not meet the same level of customization in my opinion.
- Price
- Product Features
- Product Usability
Product features is the most important factor when making a purchasing decision. When looking for an all-in-one tool it's important to do your research on the range of features included. There are sometimes small nuances that you weren't expecting to be omitted that can have a big impact on your day to day functioning. GoTo Connect offers many features that are essential to the functioning of our small company- especially because we need to be in frequent contact with each other and our clients.
- employee to employee communication
- employee to client communication and logging
- Messaging and easy search function for quick chats
- Having the option to use the phone app
- Sending voicemail transcripts to your email
- I'm unaware of any additional hidden abilities- making that clear in the marketing would be a plus
Having all communications through one piece of software has been ideal for our hybrid workplace. It better helps to keep track of previous information sent through messaging and call logs. You have the ability to access these communications anywhere you happen to be, via mobile or desktop apps and with voicemails even going straight to your email for optimal workflow.
I have only seen additional features from competitors compared to the features list of GoTo Connect. It is the small things that other companies offer that begin to add up to something tangible. I have nto exhausted the list of features from this software, but it just does not have the aesthetics that other options have which sems to be it's biggest downfall in my opinion.
If looking for another meeting/talk/messaging software I would likely visit TrustRadius before making a decision. Hearing about firsthand experience of companies similar in size and function to our own would help in finding the best fit. I believe I would have had a better understanding of how GoTo Connect met the basics, but perhaps was better aligned with an older workforce than some of its more modern counterparts.
Premium was not needed at the time of use, but would need to upgrade if using today. Premium is not more expensive, but allows for many more users. Not many people would be okay with the 4 user limit of the basic version. Typically there are more people in the workplace or many more clients involved in a business so this seems to be an odd starting number to me.
No
I did not receive additional support outside of onboarding.
Yes
Yes it does, which is useful for those who conduct work on site and don't always have their laptops with them
- Call functions
- Creating chats and searching for keywords
- Listening to and sending voicemails to email
- The AI is not always accurate, which many similar software's have issues with as well
- Overall, everything functions as advertised and is very intuitive
No
- N/A
- N/A
No
No
No