GoTo Connect

GoTo Connect

Customer Verified
Top Rated
About TrustRadius ScoringScore 8.1 out of 100
Top Rated
  • VoIP
GoTo Connect

Overview

Recent Reviews

GoTo it NOW!

10 out of 10
June 24, 2022
VOIP communication. Available on all of our devices no matter where we may be. Excellent service, highly recommended. GoTo purchased the …
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Verified User
Professional

My favorite GoTo

9 out of 10
June 20, 2022
We use the GoTo Connect for our On Call (after hours calls). It is great for I am able to see who calls and if the on call technician …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Answering rules (107)

8.2
82%

Hosted PBX (97)

8.2
82%

Directory of employee names (102)

8.2
82%

Message alerts (110)

8.1
81%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Corporate
Financial Services Company, 1-10 employees
Verified User
Professional in Legal
Legal Services Company, 1-10 employees

Video Reviews

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Pricing

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Basic

Starting at $19

Cloud
per month per user

Standard

Starting at $20

Cloud
per month per user

Premium

Starting at $30

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $19 per month per user

Features Scorecard

Cloud PBX

8.2
82%

Call Management

8.1
81%

VoIP system collaboration

8.5
85%

Mobile apps

7.3
73%

Product Details

What is GoTo Connect?

What is GoTo Connect?

GoTo helps to make IT easy, anywhere. They design software for flexible-work and have been doing so since 2003.

GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.

GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication.

GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

  • Flexible-work portfolio
    Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not.
  • Easy phone system to manage
    Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor.
  • Reliability

A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2022 TrustRadius Top Rated Awards.

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

GoTo Admin - System HealthGoTo App - Contact Center General SettingsGoTo App - Meeting (In-Session)GoTo App - Meeting Chat (In-Session)GoTo App - Mobile Meetings (Out of Session)

GoTo Connect Downloadables

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

How much does GoTo Connect cost?

GoTo Connect starts at $19.

What is GoTo Connect's best feature?

Reviewers rate Video conferencing highest, with a score of 8.9.

Who uses GoTo Connect?

The most common users of GoTo Connect are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (188)

Ratings

Likelihood to Renew (5)

7.7
77%

Usability (77)

8.1
81%

Support Rating (74)

8.8
88%

Implementation Rating (32)

8.3
83%

Reviews

(1-25 of 44)
Popular Filters
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October 14, 2021

A Convenient Tool for Video Meetings and Communication!

Sylwester Lyga | TrustRadius Reviewer
Sylwester Lyga
Senior Researcher
The University of Edinburgh (Research, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Products Replaced

Yes
We have bought Pexip back some time ago but didn’t feel the urge to use it because of the complex interface. Later on, we moved to GoToConnect Meetings and from the time of Covid, the only video meeting software we are using is GoToConnect and it is giving us the best of experience. We have no such plans to go back to Pexip or any other software.
September 27, 2021

You should use GoTo Connect (formerly Jive)

Verified User
Technician in Information Technology
Legal Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Products Replaced

Yes
GoToConnect (formerly Jive) is replacing an old phone system that was run through a local phone company. It had some networked interoperability, but it didn't do much beyond allowing people to make and receive phone calls. With GoToConnect (formerly Jive), we finally have the ability for people to make and receive calls from outside of the physical office. Also, our phone bill was cut in half with the switch to GoToConnect (formerly Jive).
September 26, 2021

GoTo Connect (formerly Jive) is one of the most scalable appropriate for all business sizes

HS
Himanshu Shah
Senior Manager
AGC Networks (an Essar Group of Companies) (Computer & Network Security, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Reseller
Review Source

Products Replaced

Yes
We migrated from the legacy in-house built communication platform, it had several loose ends and we were facing quite a lot of connectivity and usability issues with it and hence we decided to migrate over to another solution for our communication and connectivity needs. We've had a great experience with GoToConnect (formerly Jive) in all regards from the feature set to usability to reliability.