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GoTo Connect

GoTo Connect

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

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Awards

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Pricing

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Basic

Starting at $27

Cloud
per month per user

Standard

Starting at $32

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $27 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.7
Avg 8.0

Call Management

Customized phone system settings

8.8
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.6
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

8.1
Avg 8.0
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Product Details

What is GoTo Connect?

GoTo Connect is a business communications solution for small, midsize, and multi-location organizations, delivering cloud-based voice, video, and messaging in one platform. The system features AI-driven tools like AI Receptionist, cloud infrastructure, and integrations, with the goal of streamlining communication and collaboration.

Its features include:

  • The ability to connect anywhere, any way: Users can join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping teams and customers connected wherever work happens.
  • Ease of use: A fully hosted system, the platform aims to ensure fast setup, effortless scaling, and straightforward management—no IT required.
  • Reliability: GoTo ensures 99.999% uptime, crystal-clear voice, with customer support included in the service.
  • Automation & AI: GoTo Connect’s AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed.
  • Built for growth: Enhances telecommunications with contact center and customer engagement tools that scale along with business growth.

Presented as more than just a phone system, GoTo Connect designed to be the backbone of reliable business communication. Whether it is used to streamline internal calls, run virtual meetings, or enhance customer engagement, GoTo Connect helps to ensure that every interaction is effortless, effective, and ready to help a business succeed.

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

GoTo Connect Screenshots

Screenshot of GoTo App - contact center general settingsScreenshot of GoTo App - meeting chat (in-session)Screenshot of simple setupScreenshot of mobile app - ongoing callScreenshot of session controlsScreenshot of call menuScreenshot of dial plan editor

GoTo Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

GoTo Connect starts at $27.

RingEX, Nextiva, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Directory of employee names highest, with a score of 9.2.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

(1-5 of 41)

GoTo Connect meets your VOIP needs

Rating: 9 out of 10
July 20, 2022
SK
Vetted Review
Verified User
GoTo Connect
2 years of experience
Yes
Our other phone system would have issues where the whole network would go down. Sometimes it would be local and sometimes it would be on a larger scale where we would have to send employees due to outages lasting so long. Tech support was always available or helpful and/or friendly.
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