GoTo Connect

GoTo Connect

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
GoTo Connect

Overview

Recent Reviews

GoTo it NOW!

10 out of 10
June 24, 2022
VOIP communication. Available on all of our devices no matter where we may be. Excellent service, highly recommended. GoTo purchased the …
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My favorite GoTo

9 out of 10
June 20, 2022
We use the GoTo Connect for our On Call (after hours calls). It is great for I am able to see who calls and if the on call technician …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Answering rules (107)

8.2
82%

Hosted PBX (97)

8.2
82%

Directory of employee names (102)

8.2
82%

Message alerts (110)

8.1
81%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic

Starting at $19

Cloud
per month per user

Standard

Starting at $20

Cloud
per month per user

Premium

Starting at $30

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $19 per month per user

Features Scorecard

Cloud PBX

8.2
82%

Call Management

8.1
81%

VoIP system collaboration

8.5
85%

Mobile apps

7.3
73%

Product Details

What is GoTo Connect?

What is GoTo Connect?

GoTo helps to make IT easy, anywhere. They design software for flexible-work and have been doing so since 2003.

GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.

GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication.

GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

  • Flexible-work portfolio
    Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not.
  • Easy phone system to manage
    Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor.
  • Reliability

A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2022 TrustRadius Top Rated Awards.

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

GoTo Admin - System HealthGoTo App - Contact Center General SettingsGoTo App - Meeting (In-Session)GoTo App - Meeting Chat (In-Session)GoTo App - Mobile Meetings (Out of Session)

GoTo Connect Downloadables

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

How much does GoTo Connect cost?

GoTo Connect starts at $19.

What is GoTo Connect's best feature?

Reviewers rate Video conferencing highest, with a score of 8.9.

Who uses GoTo Connect?

The most common users of GoTo Connect are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (188)

Ratings

Reviews

(1-25 of 129)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We use GoTo Connect daily for our phone system, dial plan, remote calls, and virtual meeting calls. It is essential to our current business and for future expansion in our industry. It seamlessly switches across all the computers and mobile devices that are used for work, meetings, and scheduling. I also appreciate that it integrates directly with other software that we use daily.
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect is used in many ways within our organization. The main reason we chose to implement the GoTo service within our organization is for the ease of use and for connecting our team digitally across multiple platforms. We needed an alternative to Webex and looked at a few alternatives but found the encompassing capabilities of GoTo to cover all of our needs. We use it both domestically and internationally seamlessly and without any issues.
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect was able to combine individual business needs for our stores, our call center, and remote workers into one seamless application. While we faced some challenges because our business was unique, GoTo Connect has been helpful in finding ways to have our needs met, and they are continuing to upgrade their services. Our business is unique in a way where we have public stores that have a different way of fielding calls than our call center does. With the use of dial plans, GoTo Connect Contact Center, ring groups, and more, we were able to move all our needs to their company.
June 24, 2022

GoTo it NOW!

Score 10 out of 10
Vetted Review
Verified User
Review Source
VOIP communication. Available on all of our devices no matter where we may be. Excellent service, highly recommended. GoTo purchased the company we were using previously... and this is much better. The quality of calls is outstanding, regardless of cellular or wireless connection. Customer service solves any infrequent issue promptly and satisfactorily. Best service we've had in the past 10 years.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use GoTo Connect for all our communications, with Yealink phones and the mobile application we are connected from anywhere, I am amazed at the great call quality that GoTo Connect gives us. Previously we had the problem of the limitations of an analog switch due to the lack of portability, in addition to the costs involved in updating or renewing it. Without a doubt, it was our best choice to hire GoTo Connect services.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We utilize Jive & GoTo Connect for our multi-site business. We use it in offices, manufacturing plants, grocery, retail, and agriculture. We have around 300 users and rarely have issues with the platform. I am responsible for managing the platform, adding/removing users, maintaining the database, and ensuring a logical order inside of Jive/GoToConnect.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We migrated from an on-prem very out-of-date system to GoTo Connect. The difference is night and day. GoTo Connect gives us so many more options that our users need. For example, the ability for a teacher to use the mobile app to contact parents without showing their personal cell phone number. We are using desk phones, mobile and software apps, faxing, texting, GoTo Meeting, and more. We have about 1,100 users/active phone numbers on it currently. Feedback from users has been very positive.
Score 9 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect is the phone system we use for all employees here at our company. We have phone sets throughout the office and some of our remote employees have phone sets at their home offices as well. We also have the option of using the app on the smartphone which works quite well. This was useful during the start of the pandemic when our office was closed. We also receive voicemails to email via mp3 which is an improvement over our last phone system which was just an analog handset connected to a landline.
June 21, 2022

GoTo Connect

Matthew Stalnaker, CISR, CPIA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We started looking at alternatives to our phones during the pandemic. Our current system was struggling to support our staff working from home. We looked at many systems and felt that GoTo Connect meets our needs the best. We were happy to see that it included a video meeting platform that we could use with our customers and staff. It works well for us. There is no perfect system out there, but for us, GoTo Connect comes as close as any we found.
Score 8 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect has been very helpful for our small business organization with workers working remotely in their homes. I mainly rely upon the GoTo Connect Mobile Application for inbound and outbound calls and merging 2 callers. I utilize the forwarding of inbound calls to my cell phone. I am able to quickly update my voicemail when I'm out of office through the mobile app. The Admin Portal allows me to set up features like Buddy watch for the users who want to utilize their hardset phone on their desks when they are in the office to see whether other users are on the phone or available to take a call. The Admin Portal also allows me to register the hardset phones using the MAC address. For my daily use, I have not had any major issues using the Mobile Application. I rely less on the GoTo Connect Desktop Application as it seems to log me off often, requiring me to login too often.
June 20, 2022

My favorite GoTo

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the GoTo Connect for our On Call (after hours calls). It is great for I am able to see who calls and if the on call technician reached out to the customer. I like that I am able to get emails of each call to which really helps after the weekend.<br>Go To Connect is rather easy to use.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use GoTo Connect to direct calls to our appropriate departments, text, and stay in connection with our staff. We have found that the setup and initial support setup were easy enough and went well. It was great to play around with until we got everything set up how we would like it. It is also very easy to change the system after hours as well. The only problem we find is that the calls don't always ring through to all those set up to use it and there doesn't seem to be any current correction for this. There is no rhyme or reason as to when it happens or to which staff member. Sometimes the call won't open correctly by swiping on our cell phones and a call is missed not being able to open the call or it doesn't ring at all and then there is a message.
Score 10 out of 10
Vetted Review
Reseller
Review Source
GoTo Connect is the only contact center software we use for our business, it has been extremely reliable and feature-rich, for our agents and customers alike. The support offered with the service is unmatched in my opinion, that is what makes me look like an expert in areas I am not.
Score 9 out of 10
Vetted Review
Verified User
Review Source
When Australia closed down landlines, we were forced to replace our phone systems with IP systems, using the NBN. After substantial comparisons with systems offered by the telcos, it became clear that they were outdated and limited. GoTo Connect demonstrated a superior product in terms of software and hardware at competitive pricing. Their onboarding system is self-paced but clearly outlined, with help always available. We have now been using the system for over a year and found it more capable than we ever expected. We are yet to discover how best to use the features available to us. We are also extremely pleased with the quality and clarity of the hardware included. Finally, although sometimes it is a challenge to reach the help staff directly, they are very thorough and patient when "on the job". This is a system that you can manage, in-house, with detailed instructions and support where needed.
June 19, 2022

Great PBX

Score 9 out of 10
Vetted Review
Verified User
Review Source
When the pandemic hit, our phone system at the time did not allow our employees to utilize their office numbers while working remotely. GoTo Connect was able to set us up fast enough with softphones and our numbers to use, while we worked to port over our numbers and get actual phones purchased and set up. Very easy system to use.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Go To Connect has features like the other phone companies at a fraction of the cost. They have the least amount of issues and I have tried them all. Ease of use on the mobile app as well as the desktop app is easy to use and bold enough to view. I recommend anyone who is elsewhere make the switch today. Go To Connect offers digital faxing that is viewable in the mobile app as well as emailed to you. The call queue is very nice. Thank you Go To Connect!
Score 10 out of 10
Vetted Review
Verified User
Review Source
We were looking to replace a free product that was causing us constant dropped calls and other issues. We evaluated several products and narrowed them down to three. One was updating our free product with a new server, a hybrid on-premise, and cloud product, and GoTo Connect which is an in-the-cloud product. What sold us on GoTo Connect was the simplicity of the Administration Page over what we were using and what I had used in the past, Avaya. After we made our decision and implemented GoTo Connect we had no dropped calls and a clear voice with no static.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Cleveland City Schools deploys GoTo Connect to over 600 VOIP lines throughout the district. This includes desk phones and mobile app access to the VOIP line for connectivity from anywhere. Our previous VOIP provider was much more expensive and didn't' provide as many features. GoTo Connect consolidated all of our communications needs into one platform at a fantastic price.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have a few remote workers that work on different days that answer phone calls for our office, and the phone mapping, as well as scheduling options, make it so easy to set things up and forget about it! We also had an easy time setting up a phone tree that helped direct callers to the correct person for their specific needs within our office.
Score 8 out of 10
Vetted Review
Verified User
Review Source
GoTo Connect phone system is used for our district and school sites. Programming phones is simple via the admin console and allows us to make changes within minutes. Incoming calls can be received on the phone or via email. Several phone models are available for our different needs and all devices work together seamlessly. The Customer Service Department is very helpful when contacted and the follow-up to make sure an issue has been taken care of is appreciated.