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GoTo Connect

GoTo Connect

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

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Recent Reviews

Long time customer

8 out of 10
January 10, 2024
Incentivized
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous …
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All For ONE

8 out of 10
January 04, 2024
Incentivized
while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help …
Continue reading

User friendly VoIP

9 out of 10
December 11, 2023
Incentivized
Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (158)
    8.9
    89%
  • Directory of employee names (151)
    8.2
    82%
  • Message alerts (160)
    8.2
    82%
  • Call reports (144)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Basic

Starting at $19

Cloud
per month per user

Standard

Starting at $20

Cloud
per month per user

Premium

Starting at $30

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.2

Call Management

Customized phone system settings

8.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.4
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

7.9
Avg 8.3
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Product Details

What is GoTo Connect?

What is GoTo Connect?

GoTo helps to make IT easy, anywhere. They design software for flexible-work and have been doing so since 2003.

GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.

GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication.

GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

  • Flexible-work portfolio
    Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not.
  • Easy phone system to manage
    Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor.
  • Reliability

A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2022 TrustRadius Top Rated Awards.

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)

GoTo Connect Video

At GoTo, we believe in making IT easy, anywhere. So, our GoTo Connect and GoTo Resolve products help you keep your employees and customers connected, supported, and secure –whenever, and on any device. Discover your GoTo. Learn more about our GoTo products at http://www.goto.com.

GoTo Connect Integrations

GoTo Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

GoTo Connect starts at $19.

RingEX, Nextiva Business Phone Service, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(319)

Attribute Ratings

Reviews

(1-25 of 191)
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Score 9 out of 10
Vetted Review
Verified User
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work arrangements, allowing employees to communicate effectively regardless of their physical location. In addition, we reduced costs associated with traditional phone systems and hardware as the pay-as-you-go model and centralized management contribute to cost-effectiveness inside our organization.
January 22, 2024

GoTo Connect Overview

Score 10 out of 10
Vetted Review
Verified User
Incentivized
GoTo Connect integrates various communication channels into a single platform, providing a unified solution for voice, video, and messaging. This can help streamline communication within the organization.Cloud-based solutions like GoTo Connect are often scalable, allowing organizations to adjust their communication infrastructure based on changing business needs.By providing tools for real-time collaboration and communication, GoTo Connect aims to enhance overall productivity by reducing communication barriers and facilitating quick decision-making.
January 10, 2024

Long time customer

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous company charged us extra if we wanted the soft phones. Since the pandemic our team entirely uses the GoTo Connect app and have all stopped using the desk phones that were originally provided to us.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been using GoTo since it was Jive, and we advise all of our clients to use it when they need to upgrade from an antiquated phone system to a contemporary VOIP system. They know a great deal about the things they sell. They helped me discover a solution or pointed me in the correct path even when there was no difficulty.I can use my cell phone to make and receive calls thanks to the system. I can use my cell phone as an extension of my school phone thanks to Go To. Anywhere I have cell service, I may use the all-call system to send and receive pages, answer and make calls, and leave voicemails.
Richard Corner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use GoTo Connect for our VOIP phone system and are very pleased with the voice quality, reliability, cost and service. My business partner and I use GoTo Connect for remote access of our office computers, which is also a good value, very reliable and exceptionally fast (data rate fast).
January 04, 2024

All For ONE

Score 8 out of 10
Vetted Review
Verified User
Incentivized
while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help of the GOTO licensing, we were able to provide the production support along with the secure connectivity access. In terms of notification, we face issues, otherwise this is great platform in terms of the communication, call, automation etc.
Aqib Saeed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoTo Connect is very friendly easy to use and can join calls from laptop ,desktop and mobile as well. Best software for small and big number of Organization as we are having 300+ Employees working on different projects all across the world sometime having meetings with more than 20 peoples so GoTo Connect is good for that no interruptions working very well. Can make groups with different teams for different purpose
Bill Hommel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoTo Connect is our phone provider and also our text messaging app to communicate with our clients. It is vital to our organization's success. We communicate with our clients and prospective clients dozens of times each day through the text function which allows us to send and receive documents electronically.
December 18, 2023

Smooth Collaboration

Nandita Singh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Go to connect is a primary mode of communication in our internal organisation functioning we use go to connect to schedule meetings and communicate regarding our designs and production development. We use particularly go to correct for exchanging document notes in collaboration mode so that multiple person of our creative team can work on credit product that is our core of business.
Chetan Gavade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoTo connect bind my company employees and customers worldwide to share all the information. It helps to manage video conferencing, meetings via on the go. It provides the easiest user interface. GoTo connect is very fast and reliable so we usually trust and use it for most of the communication tasks.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
One of our satellite companies uses GoTo Connect as their enterprise phone system, with some usage for audio/video conferencing and screen share. It replaced Zoom for that BU, and we found it to be much more cost-effect and user friendly.
December 11, 2023

Basic but does the job

Ryan Church-Michael | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I use this to join and host business meetings or training sessions. This can be with other members of staff or new employees sometimes with staff from other companies. This allows me to have safe and easy to use virtual conversations from the comfort of my home or local office which relaying on everyone else to spend on travel for on site meetings
Lovelee Borgohain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Before using GoTo Connect, our communication infrastructure was haphazard. We tried and used traditional phone lines and individual video conferencing tools which was quite inefficient and frustrating. We are a team with a remote workforce spread across different time zones, we still rely a lot on GoTo Connect to collaborate and manage our communication needs. GoTo Connect is a comprehensive solution and has reduced to a large extent the need for expensive on-premise phone systems and recurring IT maintenance costs.
December 11, 2023

User friendly VoIP

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the teams and the client. The seamless communication between the teams has led to an increase in efficiency in the past couple of years. Additionally, it has facilitated real-time communication with the clients.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
GoTo Connect has been very great as a video conferencing solution that allows for easy communication and collaboration via chats and meetings – especially in a remote environment. Furthermore, it has had recent updates, which has improved its overall functionality. With its recent updates, it has also helped with syncing calls, on my mobile, to calls on my PC, which is a plus as I am always on the go.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We needed to update and modernize our exiting phone system which was antiquated and didn't provide any modern functions. We needed a system that worked for a staff that was more dispersed and not at their desks much of the time.
Ch Shahryar Fazal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Go To Connect offer a very helpful and unique phone cloud system where you can manage multiple things at one admin portal.
I could easily sync my phone, call, scheduled meetings, team chats and groups all in one place.

I was using it for my calendar and and query management in a marketing company but it very useful in other different industries as well

I would really recommended this software to Business Owners and Sales people to keep themselves on top of the communication level with their sakeholders
Ankit Yadav | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used Goto Connect as complete communication center from calling clients to internal team communication. Virtual mobile number is very good features for us, single number in marketing media yet a team 10-15 people ready response, consumer calling waiting time reduced just by simple putting single number in public domain, Document and real time multiple communication methods used by core IT development team for meeting and production report
December 07, 2023

GoTo is the GoTo.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses GoTo Connect for our phone connect services across the business departments. It helps our team easily switch between phones or mobile apps to stay connected to other devices as needed! The admin portal is also very beneficial and easy to use. The HD capabilities are an added plus.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use GoTo Connect as our Virtual and Physical interoffice and external phone and messaging platform for our Agency employees, on premises conference rooms/speakerphones as well as virtual soft phones and temporary extensions. We also occasionally create custom dial plans smaller client contacts centers or marketing initiatives. That might be custom support lines with vanity numbers for new clients or for special events etc,
December 06, 2023

Great user experience

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use GoTo Connect to talk to our customers on a daily basis. We receive calls and make calls during our day. We help customers with their accounts and general course information. I use the call queue on a daily basis as well as make inter-company calls.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I've used this product multiple times in the past at different roles, I used it in the capacity for outbound marketing where we would use in in conjunction with our phone and CRM system to do outbound cold calling, I have also used it as a way to help manage clients in an early form of ABM
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our office is fully remote. GoTo Connect allows us to stay on top of phone calls and messages even when we're not at our desks. It is very easy to check voicemails and review missed calls. You can also set Do Not Disturb to silence the app and the desktop handset. Call quality has never been an issue either.
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