GoTo Connect

GoTo Connect

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
GoTo Connect

Overview

Recent Reviews

In My Opinion - Stay Away!

1 out of 10
February 24, 2022
We use GoTo Connect as resellers to our franchises. From day one it's been problem after problem. I feel like this company has major …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022

Popular Features

View all 16 features

Answering rules (80)

8.2
82%

Directory of employee names (75)

8.2
82%

Message alerts (80)

8.1
81%

Call reports (72)

8.0
80%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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All-Inclusive

$19.95/month

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.2
82%

Call Management

8.2
82%

VoIP system collaboration

8.6
86%

Mobile apps

7.3
73%

Product Details

What is GoTo Connect?

GoTo helps to make IT easy from anywhere and everywhere. They design software for flexible-work and we have been doing so since 2003.


GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.


GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication, available to them anywhere, on any device.


GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

  • Flexible-work portfolio
    Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not.
  • Easy phone system to manage
    Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor.
  • Reliability
  • A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2021 TrustRadius Top Rated Awards.

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

GoTo Admin - System HealthGoTo App - Contact Center General SettingsGoTo App - Meeting (In-Session)GoTo App - Meeting Chat (In-Session)GoTo App - Mobile Meetings (Out of Session)

GoTo Connect Downloadables

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

What is GoTo Connect's best feature?

Reviewers rate Video conferencing highest, with a score of 8.9.

Who uses GoTo Connect?

The most common users of GoTo Connect are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (141)

Ratings

Reviews

(1-25 of 94)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Scheduling digital meetings with ease and a single click
  • Sharing & collaborating in real time on a team project
  • Video conferencing is simple to use
  • Redesigning of the application makes it difficult for users to re-learn simple settings
  • The lack of ability to form group chats and use the service while not in a meeting
  • Screen share does not take up the entire screen which makes it difficult to sometimes view
Tammy Smith | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Customer service people are very kind and considerate
  • Finding solutions to the actual problems.
  • Promises made of functions that don't exist I feel.
  • Calls unabled to be answered.
  • Error messages appear when trying to answer calls.
  • Calls hang up as soon as they reach your desktop.
  • So many more issues to list.
Score 1 out of 10
Vetted Review
Reseller
Review Source
  • Nothing
  • Nothing
  • Nothing
  • Phone number security
  • Reps from the US, not overseas
  • Training, everyone says something different when you contact them in my experience
Donna-sue Carpenter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It has provided us with the opportunity to make communicate professionally. We can now screen our media files on much larger screens without any trouble and complexity. We can discover the device within no time and extremely fast. We employed it to share our screen, files, important data, video and audio, and most specifically our presentations.
  • It is professional software allowing us to extend the desktop wirelessly which assisted us a lot during our group meetings. It gets connected with Mac, windows, and chrome devices so effortlessly
  • it is software that helped us in making a connection with our customers as well as I can now conduct a conference with my colleagues too using this software. It consists of all those tools essential for video conferencing. The quality of the video is also very good and using its screen sharing we can share all the important files and data and can make our conference more effective.
  • I like this software much but I think it is highly IOS specific and it should be available for android too.
  • Because many of us use android too and then things get messy and we face trouble to get it to connect.
  • It is a good video conferencing software but sometimes it gets difficult for us to get connected with someone and we have to try to call them several times .and after some time it gets hang and slows down the whole video.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Great call quality.
  • Quick visual creation of auto attendant; we have unique configurations at each location.
  • Allow virtual fax at each extension.
  • The Hot Desk feature is used by many of our users that move between sites to maintain a common desk phone solution.
  • There have been improvements in the call reporting but we have a unique requirement of needing to build a group of users/phone lines to be in the reporting process.
Sylwester Lyga | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It has the ability to work too well even with a weak internet connection.
  • The quality of the audio is so good and we can hear everything clearly.
  • We can integrate it with Outlook and its integration is simple and smart.
  • The setup of this software is very easy as my team hasn’t faced any difficulty in its implementation.
  • I am not satisfied with its mobile application and [I find] the interface very dull.
  • There should be more features in it.
  • There should be more frequent updates.
  • [In my experience,] the customer support team is non-responsive and harsh.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The support team is very helpful and friendly any time you have an issue or just a question.
  • The phone system is very reliable. We have been using it for about six months now, and we've had no downtime, and call quality has always been excellent.
  • The ability to set up detailed dial plans is very useful in helping us more accurately direct callers without people here needing to spend time interacting with people that they aren't going to be able to help.
  • I would like to see them add some way to better integrate the physical phones with the app itself so that you can be on the phone and do things like transfer calls by clicking something on the app instead of pressing buttons on the phone.
  • They could use better support documentation for some of the third-party phones that they offer. Tracking down the support documentation for those phones can be tricky, and the information in the documentation is not written as clearly as the documentation that GoToConnect provides for its services.
  • I would love to see some additional reporting metrics offered as standard within the admin dashboard. The handful of metrics they offer are nice, but I would like some additional options.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • International VOIP feature makes it powerful communication tool.
  • Smooth user interface.
  • Better way to channelize sales and support calling systems.
  • The pricing plan is quite expensive.
  • The messaging and video calling features needs more improvement.
  • The active status of users is not reliable.
Rahat Afnan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It is supported for any device.
  • Any kind of local and long distance calling facilities is amazing.
  • Mobile applications is also very much helpful and enjoyable.
  • Very simple but effective tool.
  • Nothing at all.
  • Needed Some time to load or switch from one screen to another.
Mohsin Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • GoToConnect (formerly Jive)'s excellent phone call feature is extremely vital for my work.
  • The most stunning thing is its intuitive interface that is very simple.
  • The mobile application is quite laggy sometimes.
  • I feel that it is very expensive for small businesses. A lower price would be immensely beneficial for small businesses.
Score 8 out of 10
Vetted Review
Reseller
Review Source
  • Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
  • Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
  • Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.
  • Customer support is not that responsive - although GoToConnect is very reliable and we've needed assistance from the support team very few times, we were not very pleased with the long SLAs, back and forth emails for small things, etc.
  • The initial onboarding and setup process including migrating things over to GoToConnect takes a while since the GoToConnect team has to make some workarounds to have all the data and contacts imported from the older CPaaS. Wish they would have good solutions and plans in place for customers migrating from other CPaaS solutions.
  • I've seen call drops when internally transferring over calls (although very rare, but it's a known issue and the GoToConnect team isn't able to fix this for us yet).
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Flexibility with using the system anywhere.
  • Call quality.
  • Operating options.
  • Doesn't work when the internet goes out.
  • Poor voicemail and call quality when having a bad internet connection.
  • Customer service is hard to get ahold of sometimes.
Berta Vidal Serra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • One-click connect - GoToConnect (formerly Jive) is available on desktop, on my web browser, and on my computer as a native application. This has made it so convenient to join team meetings, at any time and from anywhere I am.
  • Integration - GoToConnect (formerly Jive) integrates with third-party software programs used regularly in my office. In my own personal case, GoToConnect (formerly Jive) integrates well with Calendly and this has simplified my meeting scheduling experience.
  • Scalability - I have been in meetings where there were tens of participants and it was impressive to see our team meeting go on smoothly, without being affected by the number of meeting participants. This is very important for a large organization like mine.
  • [In my opinion] the user interface is not the most intuitive. This has created hurdles for me, in situations where I invited external collaborators to join team meetings.
Shivam Rai | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Calls are very clear.
  • It has very low latency.
  • Interface is very simple that's why it's easy to use (customer friendly).
  • Problem fixing by backend team is little bit slow.
  • Screen Sharing option [could be improved].
  • Startup time needs to be reduced.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Accessibility and integration via desktop app or browser is convenient.
  • Tracking - Timestamps, voicemails, favoriting and other abilities allow for abundant ways to track calls/chats.
  • Simplicity - The ease of use is high given that symbols and color schemes are very straightforward. This is a benefit to an older workforce who may not be as technically inclined and allows for people of all ages to understand how to use the platform quickly.
  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Phone.
  • Teleconferencing.
  • Mobility.
  • Conferencing software lacks a fair amount of industry standard features.
  • Using the app on my phone uses a considerable amount of data.
  • Conferencing software doesn't have a 1 button temporary unmute like Zoom implements.