GoTo Connect

GoTo Connect

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
GoTo Connect

Overview

Recent Reviews

In My Opinion - Stay Away!

1
February 24, 2022
We use GoTo Connect as resellers to our franchises. From day one it's been problem after problem. I feel like this company has major …
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Superior Product

10
January 24, 2022
It is our primary telephone system. We also use it during the pandemic to work remotely. That function is completely transparent to our …

You should use GoToConnect (formerly Jive)

9
September 27, 2021
My company uses GoToConnect (formerly Jive) as our sole phone provider. It is how we communicate internally, as well as with all of our …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022

Popular Features

View all 16 features

Answering rules (80)

8.2
82%

Directory of employee names (75)

8.2
82%

Message alerts (80)

8.1
81%

Call reports (72)

8.0
80%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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All-Inclusive

$19.95/month

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.2
82%

Call Management

8.2
82%

VoIP system collaboration

8.6
86%

Mobile apps

7.3
73%

Product Details

What is GoTo Connect?

GoTo helps to make IT easy from anywhere and everywhere. They design software for flexible-work and we have been doing so since 2003.


GoTo aims to empower users to connect and support employees and customers from anywhere, any-way, on any-device.


GoTo Connect is all-in-one communications software built for SMBs. It gives workers one tool for communication, available to them anywhere, on any device.


GoTo Connect gives IT professionals just one system for phone, meetings, & messaging, all equipped with a unified administration portal that helps users succeed.

  • Flexible-work portfolio
    Unified communications in the GoTo app, with a comprehensive IT management and support solution. Designed to include everything needed, and nothing that is not.
  • Easy phone system to manage
    Simple, unified admin tool with drag-and-drop Visual Dial Plan Editor.
  • Reliability
  • A Hosted VoIP provider and Video Conferencing & Best Webinar provider software from 2021 TrustRadius Top Rated Awards.

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

GoTo Admin - System HealthGoTo App - Contact Center General SettingsGoTo App - Meeting (In-Session)GoTo App - Meeting Chat (In-Session)GoTo App - Mobile Meetings (Out of Session)

GoTo Connect Downloadables

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Comparisons

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Frequently Asked Questions

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

What is GoTo Connect's best feature?

Reviewers rate Video conferencing highest, with a score of 8.9.

Who uses GoTo Connect?

The most common users of GoTo Connect are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (141)

Ratings

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