GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
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What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
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How GoTo Connect Differs From Its Competitors
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Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.383%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(317)Attribute Ratings
Reviews
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September 21, 2022
GoTo Connect saved us cash and time, and works just fine!
Score 9 out of 10
Vetted Review
Verified User
Replaced our legacy ShoreTel on-premise PBX and phone system. Had a better, more reliable mobile phone application for using company phone extension on mobile device. Saved money by consolidating the purchasing of a phone system, mobile application for communication, and GoToMeeting for business virtual meetings. Almost all of our phone users use deskphones, desktop application, or mobile application to communicate with GoTo Connect.
- The mobile app is not perfect, but better than others we have used (e.g. ShoreTel Mobility)
- Connecting new desk phones purchased directly from them or from other resellers is relatively easy.
- Auto attendants (Dial Plans) are powerful and intuitive to create with their workflow style editor.
- The mobile app struggles sometimes with not ringing when a call is coming in - fighting against smartphones constantly trying to optimize battery usage.
- Support used to be stellar under Jive, but is now offshored and difficult to work with sometimes, especially for least-cost routing issues.
- We were unable to port in some of our numbers
83.33333333333334%
8.3
88%
8.8
72.5%
7.3
80%
8.0
- We were able to consolidate from two local telecoms and several toll-free number providers down to (almost) one telephony provider
- We were able to remove a local fax server software on obsolete hardware
- Substantial annual costs savings versus on-premise ShoreTel maintenance and licensing
The "messaging" part (instant messaging, text chat, whatever you want to call it) is not very featured verses Slack or Microsoft Teams, so we use Microsoft Teams still for instant messaging, which is included with our Microsoft 365 plans. Anyhow, Go Meeting is still being integrated into, and some users still prefer the standalone client for that cost-wise, we were able to save hundreds of dollars a month by going to UCaaS
At the time it was ShoreTel ShoreWare Connect, now MiCloud Connect. We made the transition to 100% cloud-based PBX, which is great for no longer needing to do hardware upgrades, firmware upgrades, etc. for an on-premise system, and saves dropping more money on hardware every five years or so. As previously mentioned, the mobile application is much simpler to set up and use than the "Mobility" server/app from ShoreTel.
We were approached by GoTo and offered a great deal to try out the integration shortly after they acquired Jive. If we had to do it again, might have evaluated some competitors as well.
No, there does not seem to be a premium support option.
Yes
Least Cost Routing issues (call cannot be completed as dialed) we report semi-frequently, being in a rural area. Often takes too long for them to flush out the cause.
Back when it was Jive/Utah based support, they would figured out our calling /dialing issues same day and have a resolution in place.
July 20, 2022
GoTo Connect meets your VOIP needs
GoTo Connect is the phone system used by our case management department both with in house employees and at home employees. We also use it to conduct meetings and have training sessions. We have multiple lines that we assign users to based on skill, position, need etc. We also have a receptionist and customer service workers that field and reroute calls.
- Allows multiples lines for different business functions.
- Ability to assign users to different lines.
- Enhanced voicemail system.
- Being able to see users' availability.
- Being able to see users' call logs.
- Multi-line call forwarding.
- After hours recording services.
- Transcription services.
90%
9.0
100%
10.0
85%
8.5
45%
4.5
- Very few tech issues
- Reliable service
- Able to maintain systems with updates
- User friendly and easy to train staff
- Good product for cost
I heavily used the admin tools to measure a variety of statistics. With employees dedicated to specific functions and future in our office, we could easily control which employees had access to specific features required for their roles. We could track and monitor who was making/receiving calls and who was responsible for tracking and responding to emails and messages in real time.
- Five9
GoTo Connect was not as complicated as Five9 because you did not have to create a whole dialing system with scripts to route phone calls to the appropriate queues. Five9 also required certain key pieces of data to be able to function properly. GoTo Connect only needed the company phone numbers tied to the account.
- Price
- Product Features
- Product Usability
Product usability was the biggest factor in the decision to use GoTo Connect. With part of our staff being remote and the other part being in office, we needed something that would be easy to implement and train on in a dual work environment. It was much easier to train our remote staff with a product that was so user friendly and wasn’t boggled down with useless or unnecessary features.
- Easy to implement and train mobile staff.
- Real time call logs and statistics
- An all in one phone and messaging system
- Used it to measure KPI’s of the call center
- Used it to gauge when staff was on phones or logged in/logged out
- Used it as primary messaging center for company voicemails
It had made it much easier to measure and control call volume and make sure that we have always have enough staff on the phones during the peak call times of our business hours.
The chic user platform really stands out to me as compared to others. It is incredibly easy to navigate. The menus and windows in the application make it easy to find what you're looking for and makes accessing the features easy to do as well.
No
- n/a
- n/a
No
No
Yes
Our other phone system would have issues where the whole network would go down. Sometimes it would be local and sometimes it would be on a larger scale where we would have to send employees due to outages lasting so long. Tech support was always available or helpful and/or friendly.