GoToMyPC Reviews

39 Ratings
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Score 7.7 out of 100

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Reviews (1-11 of 11)

Anonymous | TrustRadius Reviewer
June 10, 2020

Great product, but disgusting sleazy billing practices!

Score 3 out of 10
Vetted Review
Verified User
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Used for remote access to PCs and servers when on the road with a laptop.
  • Remote connectivity.
  • Printing remotely.
  • File transfers.
  • Pricing.
  • Company business practices.
  • Ethics.
Great product, sleazy company.

The product works well, and I consider it the best in class. I loved GoToMyPC in earlier iterations when they use to charge me $15.95/month per license, but then unannounced and for no apparent reason, they jacked the price up by 300 percent to $44.00/month per license. I did not notice for several months. When I went to cancel the product, I was unable to do this online - I was forced to call their call center to cancel. The billing critter refused to issue a refund for the cancellation, although they did offer to reduce my payments back down to $14 per month for 12 months, and said I could call up at the end of the twelve months to get the same deal indefinitely. With their attempt to screw small business owners out of their hard-earned money, I consider this to be one of the sleaziest companies I have ever deal with. I will never ever deal with them again.
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Anonymous | TrustRadius Reviewer
February 17, 2020

Take your desktop with you!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a highly mobile company working internationally. The need to remotely access our resources in the United States. GoToMyPC allows us to log onto our office desktops from anywhere in the world. Rather than transport our confidential information on a laptop, we can virtually operate right on our office computers.
  • Remote access of information.
  • Remote access of applications.
  • Streamline the login process.
  • Streamline the installation process.
I find that GoToMyPC is a terrific solution when bandwidth is not an issue. Its a bit slow if you have limited bandwidth.
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Gil Parrish | TrustRadius Reviewer
October 21, 2019

GoToMyPC Is the Best!

Score 10 out of 10
Vetted Review
Verified User
Review Source
GoToMyPC is utilized by the entire organization. We use the program to access office computers when traveling or in client offices. Some of our vendors use the program to audit orders.
  • GTMPC is particularly fast even on dial-up connections from client offices.
  • The mouse share capability is extremely important and is handled smoothly.
  • The log of who is online, and when, is invaluable.
  • It would be helpful if you could occasionally add one additional user on a temporary basis without having to increase your subscription to a full additional user.
GoToMyPC is particularly well suited for offices with remote clients or if you need to travel extensively to client locations. It is extremely valuable in these circumstances.
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Horacio Carcamo | TrustRadius Reviewer
October 29, 2018

Connect anywhere with GoToMyPC and become proactive

Score 9 out of 10
Vetted Review
Verified User
Review Source
GoToMyPC is a useful software that had helped us work in the organization remotely. It is mainly used when there is a business trip. The person who is on the trip logs in their computer wherever they are and automatically connects without the need to be experienced in networks or coding. Another example of how this software is used, is for connecting to its peer computer, maybe to fix a problem or just help with a report.
  • Provides a great security while connected. GotoMyPc validates and verifies files and data that goes through your account
  • You can perform your workflow and labor task with flexibility
  • Very cheap monthly fee, for a great service and software.
  • Sometimes the consistency in the connection might lag and create some errors.
  • Some issues might be beyond our knowledge, therefore a technician or expert might be needed (rare case)
  • If connecting from home, it will take a lot of your data and might slow other devices connections
The software is very useful for connecting remotely to a PC, these cases could be, when traveling abroad and forgot to copy files or data from your computer.

I do not think GoToMyPC is suited for meetings of conference calls. We have tried it and it failed. The execution of a meeting with this software might confuse and can be trouble if using it as a presentation screen.
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Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer
July 18, 2018

Using GoToMyPC is as easy as pie

Score 7 out of 10
Vetted Review
Verified User
Review Source

GoToMyPC is primarily being used by the Helpdesk department for remotely troubleshooting the errors. They use it for solving errors, file sharing & the ability to share screens and data is great with GoToMyPC.

Also it is being used by some of our employees to work from home. This allows the employees to work from home and have a flexible schedule with safety of connection & data. It helps in reducing attrition rates :) Since Remote sessions are supported from iPad, iPhone, Android devices, employees can work at any time of day with convenience and do not have to stay in the office to get work done. One of the biggest of reason of moving out to GoToMyPC is its ease with which remote connection can be established.

  • Printing files from the remote machine is never so easier which I feel is one of the biggest strength of GoToMyPC
  • Even a naive computer user can remotely connecting to another computer using this since no software is needed to be installed. Connection is established just by logging into an account and selecting from a list of desktops available.
  • There is a lag which I observe with other software when I connect to multiple computers but this is not the case with GoToMyPC since you can connect to multiple computers without any performance degradation.
  • Another superb features is guest access for temporary reasons, where we can invite others to directly access files on our desktop without wasting any time in signups .
  • I like the way GoToMyPC brings in transparency by allowing a user to see if another user is logged into a session or not.
  • Features like drag-and-drop transfer of files, multi-monitor support are trivial but saves lot of time & our team use that very frequently.
  • Though I personally never face much issues with this but I do get few complaints from my team on logging out issues like GoToMyPC logs you out if it had not been used in over 15 -20 minutes, though I can understand its important for security reasons.
  • Sometimes my teams complained about facing issues in connecting remote desktops & the support team is not able to find out the reasons but it occurs very rarely.
  • It is expensive as compared to other remote desktop sharing software's like LogMeIn.
1) It works great on mobile devices, Remote sessions are supported from iPad, iPhone, Android devices, Kindle & is very easy to get started
2) It supports stretching or shrinking the interface to best fit the screen without serious visual degradation.
3) If the internet bandwidth is low, it still offers you the best performance by performance-tuning slider control which adjusts the balance of speed and appearance.
4) Custom desktop shortcut feature is great that will let you access your host computer with a single click. This is really good to use for those computers you access a lot.

Read Sourav Singla ,Safe Agilist, CSP, ICP-ACC, CSM, CSPO, SSM, LSSG's full review
Denis Rudd II, Ph.D. | TrustRadius Reviewer
October 05, 2017

GoToMyPC - Excellent Scalable Screen Sharing

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use GoToMyPC to help students access licensed versions of software for training. Although we have a virtual system for our training classes, some software is difficult to put into our system. GoToMyPC is a good solution for our clients. Our trainers are able to see what students are doing on classroom PCs and take over when necessary to help them finish an activity or task. It helps make the classes more interactive.
  • Allows two way interaction with a connected PC.
  • Robust options to work in dual monitor environment, if needed.
  • Helpful support.
  • Setup takes a little bit longer than other products.
Great to share screens and provide support on a connected PC.
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Breece Robertson | TrustRadius Reviewer
March 20, 2017

GoToMyPC review

Score 10 out of 10
Vetted Review
Verified User
Review Source
I manage a team of conservation technologists and planners - a mix of staff and consultants - and we work on "land for people" projects nationwide. Because of the distributed nature of our national organization and of our team, GoToMyPC has been critical in helping us access desktops as needed as we travel around the country. GoToMyPC is very stable and has gotten us out of trouble in live presentations on the road when we didn't have the right information on our laptops. We could easily connect to our desktop using the app and get the information we need. GoToMyPC also works very well to sync data from mobile devices or laptops to desktops. We use it to sync data often.
  • Easy access to data on desktops or shared servers in an office
  • Syncing data between laptops and desktops
  • Running applications off a more powerful desktop/server while in the field
  • Add an auto-data sync option
  • Better screen resolution
GoToMyPC is well suited for distributed teams who work out of the office and need to connect back to get critical information. It is a good way for offsite workers to connect into the office.
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Seth Arnoff | TrustRadius Reviewer
April 26, 2016

GoToMyPC, the best solution for work-from-home offices

Score 10 out of 10
Vetted Review
Verified User
Review Source
GoToMyPC is primarily used within the marketing department to allow their team to access their work PC and work resources from home. This efficiently allows the users to work from home and have a flexible schedule, which is something the employees appreciate greatly. In addition to allowing work from home opportunities, we also use GoToMyPC as part of our pandemic plan. If the company has a massive flu outbreak we rely on GoToMyPC to continue business.
  • GoToMyPC excels at ease of use and is very intuitive to learn and operate.
  • GoToMyPC allows users to securely access their work resources from home.
  • GoToMyPC is very flexible with many great options of connecting and setting password controls.
  • Removing GoToMyPC or transferring ownership to a different PC can be cumbersome. There should be an easier install-transfer method.
  • The inability to allow multiple users to connect to the same PC became an issue for us as we had some specific requirements to collaborate.

GoToMyPC is best suited with a staff of employees that are capable of working from home under little supervision. The capability and ease-of-use makes it a wonderful tool anybody can use.

This may be less appropriate when management needs to monitor employee activity. There are no options tor record or watch employee use.

Read Seth Arnoff's full review
Patrick Cook | TrustRadius Reviewer
February 05, 2016

The number 1 remote support tool!!!

Score 8 out of 10
Vetted Review
Verified User
Review Source
GoToMyPc is being used by the IT department for remote troubleshooting of issues within the company. The developers are also using GoToMyPc to assist the sales department with application specific troubles.
  • I use this on my work laptop, this enables me to never take my laptop home with me. I can connect to my work laptop from home, and work as if I am sitting at my desk by accessing network file shares and even print to the office printer.
  • I have used other products for remote access, but GoToMyPc is by far the best for performance and ease of use. You notice virtually no machine performance when connecting remotely, unlike other products that at time can cause your machine to feel some performance lag.
  • File Transfers are as easy as a few clicks. It's quick and simple, very user friendly.
It is well suited in an environment where you have several PCs that you access daily and they are spread out over several locations. Or any type of support environment. Every IT department should be using a tool like GoToMyPC, it will make every technician more efficient and will even simplify the support process for your end users.
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Luciano Herrera | TrustRadius Reviewer
November 09, 2015

GoToMyPC, best remote tech support and training alternative

Score 10 out of 10
Vetted Review
Verified User
Review Source
GoToMyPC is used to support users of a student records management database; for people involved in the registration and PEIMS reporting process, across all charter school districts under the Student Alternatives Program Inc., umbrella. It basically gives me the power to manage the database on each of the 8 campuses located as far as Lubbock, El Paso, McAllen and Laredo. It helps with eliminating frequent traveling and allowing me to remotely program training sessions too.
  • Works seamlessly in different networks regardless of the network security and normal protection software used in the education field, as content filters and Firewalls.
  • The ability of transferring files between computer and having full control of the resources at the host receiving side is a great plus.
  • The ease of installation and activation is one of the more appreciated features, mainly because does not require a high level of expertise, pretty straightforward.
  • The platform is really secure and connection problems or slow connections are non-existent.
  • Running some applications using mobile devices is a challenge, not really a software problem, but being able to preprogram some commonly used functions or other command that require long entries would be very useful.
  • A more clean un-installation would help too, some times when remotely accessed computers change very often, it is easy to do a new install but the old installation keeps popping up requesting to finish installation, is not a common problem but there are computers in labs that are rotated frequently and the application is used sporadically and frequently targets different users, mostly for training purposes.
  • Ability to set up access to more than one user in a remote location on same computer.
For one-to one training sessions it is the most appropriate. GoToMyPC is also well suited for a network where security is a key factor, where firewalls, content filters and other security features are activated. It is also well suited for non-technical users.
Read Luciano Herrera's full review
Anonymous | TrustRadius Reviewer
November 06, 2015

GoToMyPC review

Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently use GoToMyPC for supervisors and assigned admin staff to have access to their work computer remotely from home. This affords them the opportunity to work remotely as if they were in the office.
  • GoToMyPC allows users to access work computer remotely and securely.
  • GoToMyPC allows a user to see if another user is logged into a session.
  • GoToMyPC provided great options with adjusting settings to fit the user's needs.
  • The ability to make a full screen on the remote computer. If this feature is enabled I think it will be a great asset.

The key questions that are asked during the selection process is:

1. Will this product allow for a secure remote connection?

2. Will this product allow our users to complete a task remotely?

3. How often is this software updated?

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Feature Scorecard Summary

Screen sharing (11)
File transfer (11)
Instant message (3)
Secure remote access with Smart Card authentication (3)
Access to sleeping/powered-off computers (6)
Over-the-Internet remote session (11)
Initiate remote control from mobile (9)
Remote management of servers & workstations (8)
Remote Active Directory® management (7)
Centralized management dashboard (8)
Session record (9)
Annotations (2)
Monitoring and Alerts (3)
Multi-platform remote control (6)

About GoToMyPC

GoToMyPC is a remote administration offering from LogMeIn with mobile deployment to work on files, programs, and networks from home or while traveling.
Categories:  Remote Desktop

GoToMyPC Technical Details

Operating Systems: Unspecified
Mobile Application:No