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GoToMyPC

GoToMyPC

Overview

What is GoToMyPC?

GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.

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Recent Reviews

GoToMyPC is the best!

10 out of 10
January 30, 2024
When I cannot be in the office, I can access my files from my phone, ipad, or home computer. Keeps me on top of my workload and alleviates …
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KEEPS ME CONNECTED !

10 out of 10
August 17, 2023
Incentivized
We currently use GOTOMYPC for all of our outside sales personnel and adminastration. We have great confidence in GOTOMYPC at any time of …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Over-the-Internet remote session (72)
    9.6
    96%
  • Remote management of servers & workstations (46)
    9.0
    90%
  • Screen sharing (58)
    9.0
    90%
  • File transfer (69)
    7.6
    76%

Reviewer Pros & Cons

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Vince McGowan | TrustRadius Reviewer
Vince McGowan
Senior Estimator
The Bowers Group (Construction, 1001-5000 employees)
CF
Cindy Fletcher
Treasurer
Gloucester Elks Lodge (Non-profit Organization Management, 11-50 employees)
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Pricing

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GoToMyPC

GoToMyPC

N/A
Unavailable

What is GoToMyPC?

GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9
Avg 8.3
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Product Details

What is GoToMyPC?

REMOTE ACCESS THAT HAS BEEN OPERATING FOR 20+ YEARS.
GoToMyPC is designed to drive productivity and flexibility.

1. To Install GoToMyPC
An account can be created anywhere, but for GoToMyPC Personal or Pro, it must be set up physically present at the Mac or PC to access remotely. For GoToMyPC Corporate, the user can set up an account from anywhere without needing to be physically present at the PC to access remotely.

2. Connect From Another Device
On the other computer, log in at www.gotomypc.com. Press Connect and the desktop will appear.

3. Work Like Normal
Users can now access files, applications and a network as they were sitting right in front of a computer.

GoToMyPC Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

GoToMyPC Video

GoToMyPC Key Features

GoToMyPC Competitors

GoToMyPC Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

GoToMyPC Downloadables

Frequently Asked Questions

GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.

TeamViewer, AnyDesk, and RemotePC are common alternatives for GoToMyPC.

Reviewers rate Session record highest, with a score of 10.

The most common users of GoToMyPC are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(130)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
November 28, 2022

Twenty Years and Counting

PB
Pat Biehl
Office Manager
MF Construction Contractors (Construction, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I need to be able to reach my desktop when I'm not in the office. It allows me to work from anywhere - which I do. Being able to pull files from our office computers and distribute them as necessary to our estimator wherever he is at the moment is important when all our work is done off the premises. We are too small to need a server or any pricey software/hardware solutions when a simple solution like GoToMyPC lets us access the files, including construction drawings, at any time. A cloud based solution is not as fast as using my office desktop even though we back up to Office 365. I keep the files we are currently using in a folders on my desktop and they are easy to find.

During the COVID-19 pandemic, I have been able to work at home and stay safe. But I am also able to access our estimator's computer directly to download plans and leave note directly on his desktop because his computers at his homes are also running GoToMyPC.

I've been using GoToMyPC since I first discovered it over 20 years ago when we were still using dial up & before 'drag & drop" was available - it worked well then, and it's gotten better all the time.
Pros and Cons
  • Let's me work from my actual office computer's desktop
  • Transfers large files from one computer to another - fast
  • Let's me access our other remote computers within my first remote access so I don't have to go back and forth between logins.
  • A voice or video feature might be nice on occasion
  • Printing doesn't work on all of my remote computers
  • Mostly happy with everything
Likelihood to Recommend
If you work away from an office computer, it's the best way to work away from it because you are actually working on it and not just files you've transfered to another machine.
If you work on an ipad, it's not always the best unless you have a keyboard.
I can use it on my phone for quick references or to email a file from my office computer, but it's not the greatest way to use the service. Just a stopgap. I usually carry a Surface that works great for remomte work, but sometimes I only have my phone. At least I have access, but using the screen "mouse" on my phone is a pain.
If you carry a laptop with you and it's your main work computer, you wouldn't need this service.
GoToMyPC Feature Ratings
Remote Administration (9)
94.44444444444444%
9.4
Screen sharing
100%
10.0
File transfer
100%
10.0
Instant message
100%
10.0
Access to sleeping/powered-off computers
100%
10.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
50%
5.0
Centralized management dashboard
100%
10.0
Session record
100%
10.0
Annotations
100%
10.0
Return on Investment
  • Allows my boss to go to Florida for the winter and get work done because I can transfer files to him and leave him messages directly on his screen.
  • Let's us work from home at any time - night, morning, etc - whenever it's convenient
  • Let's me do IT fixes on the host computers as necessary. This is a really BIG plus. I can access the screen and get to the problems.
Alternatives Considered
I used it with my original Surface RT because GoToMyPC didn't work with it. I know it's now part of GoToMyPC, but I didn't like LogMein's interface as well as GoToMyPc. Just not as intuitive.
I looked at Microsoft product, but it requires all PC to run Windows Pro and only my Surface does that, so it was not for us.
Other Software Used
Microsoft 365 (formerly Office 365), Adobe Acrobat Reader DC, QuickBooks Desktop Pro
Users and Roles
2
Communication between estimator and administrator to provide construction plans & documents to multiple computers. And to log in remotely to work computers from off site locations.
Support Headcount Required
1
We don't need much support and 1 person is in charge of all IT.
Business Processes Supported
  • Remote login to on site computers
  • Transferring large documents between remote computers
  • Accessing files and central email
Innovative Uses
  • Ability to communicate with workers from anywhere
  • Being able to access files from my work computer on my phone
  • Being able to invite our accountant to login to tax sites via our computers for filing when she couldn't access it from her device even with correct passwords
Future Planned Uses
  • Not sure. Will know when it becomes necessary.
Likelihood to Renew
10
I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle.
Products Replaced
No
Key Differentiators
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Product usability. I tried other products just to see how they worked, but never left Gotomypc. The price has gotten a bit high, but the other products just don't compare. When I first starting using Gotomypc the cost was about $30. Now it's a lot more expensive. But I don't feel we have a choice.
Evaluation Lessons Learned
I've been using it for 20 years and the selection process wouldn't change. I looked into other products, but they didn't cut it. I always check out more than one option and choose what works best for me.
Implementation Rating
10
It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
Not much happened. It just intergrated easily.
Implementation Issues
  • None
Training Types Used
  • No Training
Ease of GoToMyPC Training
There isn't much to learn. Click the icon and you're there. File transfers between computers are now drag & drop. I first used it when it was FTP transfers and even that was simple.
Changing printers is also simple.
I don't think much training would be necessary for anyone. Our company owner can use it without a problem and he's not tech savvy.
Product Configurability
10
The product doesn't need much configuration. The defaults will work just fine. The only thing I change often is the printer that I'm using.
Configuration Lessons
I would say stick with the defaults unless there is something in particular that you don't like. I change the printer so I can print to my remote printer rather than my local (GoToMyPC printer). I am usually printing for someone in our office to see while I'm working remotely.
UI Customization
Some - we have done small customizations to the interface
I changed to colors to reflect to which device I was connected. Other than that, not much needed.
Extensibility and Customization
No - the product does not support adding custom code
Additional Customization Considerations
No. I already mentione the printer.
Support Rating
10
I have rarely had to contact support, but when I have done so, it's a professional discussion and issues are solved quickly. The techs know the product well.
Premium Support
No, I did not. I have had very few problems with the app. The self help is clear and the app itself is extremely stable. Any questions for which I had to call support were answered at the basic level. If I had to purchase premium support, I would think the product is faulty.
Exceptional Examples of GoToMyPC Support
When I purchased an original RT Surface and it was not suppored by GoToMyPC, the support team knew immediately that I would need the LogMeIn app for that device. They were able to help me with it because I didn't feel it as good to work with as GoToMyPC.
Usability
10
I have nothing negative to say about the functionality. It's really great. I can work from anywhere. I can also access other Gotomypc computers from within my initial login. There is so much usability from anywhere that I really love it. And the fact that it connects almost instantly is a timesaver. Just click and my remote computer is there for me.
Easy Tasks
  • Just logging into any of our connected computers is a one click process
  • Printing to my remote computer where I am actually sitting is also a one click process
  • File dragging and dropping to remote desktop - easy
Difficult Tasks
  • None - there isn't anything difficult.
Mobile Interface Availability and Impressions
Yes
It works very well. I use it on my phone. The only problem is looking at a 27" screen on my 6.5" smart phone. But I don't think that is a Gotomypc problem. You zoom in as necessary. The mouse function can be cumberson, but you can use simple touch as well.
Scalability
10
I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.
Reliability and Availability
10
The availability has been excellent for me. Any issue is usually due to one of my devices becoming unconnected from the internet.
Performance
10
The performance is dictated by the internet connection speed. As long as I have a good connection, the performance is great. And GoToMyPC has a warning when either the host or the client has a poor connection.
January 22, 2022

GoToMyPC - worth the price

MO
Mark Olberding
Owner
Olberding Law Office (Law Practice, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
I use GoToMyPC to connect to my office from home or on the road. Yes, there are other programs that allow you to connect remotely, but none are as full-featured GoToMyPC. I particularly appreciate the custom scaling you can make to screen size and the ability to remotely print to an actual printer. The program is robust and I have never had a problem with it, although it took them forever to remove the popup for Bitdefender antivirus. I could not make it go away no matter what I did. But on a functionality scale, it is nearly perfect.
Pros and Cons
  • remote printing
  • completely scalable screen size
  • smooth dual screen usage.
  • Popups for additional services or products that are hard to get rid of
  • inability to scroll to the bottom of a screen when not using [the] actual size and the target monitor is a vertical display
Likelihood to Recommend
Well suited to remote access anywhere. I tried to use it from my cell phone and it works but the screen is so small it is unusable. Computer to computer is unmatched.
GoToMyPC Feature Ratings
Remote Administration (12)
30.833333333333336%
3.1
Screen sharing
N/A
N/A
File transfer
80%
8.0
Access to sleeping/powered-off computers
80%
8.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
20%
2.0
Remote management of servers & workstations
90%
9.0
Remote Active Directory® management
N/A
N/A
Centralized management dashboard
N/A
N/A
Session record
N/A
N/A
Annotations
N/A
N/A
Monitoring and Alerts
N/A
N/A
Multi-platform remote control
N/A
N/A
Return on Investment
  • Could not live without it, I guess that gives it a good ROI
Alternatives Considered
GoToMyPC has more features. I was not able to print to a printer using Splashtop not could I completely customize the size of the screen - could only use preset zoom features.
Other Software Used
Users and Roles
1
Owner, attorney, chief bottle washer
Business Processes Supported
  • working from home
  • working while traveling
Innovative Uses
  • N/A
Future Planned Uses
  • unknown
Likelihood to Renew
10
I have tried various remote access products from free to "how much did you say again?" Most of the other remote access products do not have the customization or flexibility. Those that do cost much more. Value for price is top of the class. There are less expensive/free products out there but this is a time where you really do get what you pay for.
Products Replaced
Yes
TeamViewer. comparing cost and functionality, GoToMyPC . It has been long enough now since we changed that I do not remember exactly but there was something about TeamViewer that made it difficult to use, was really annoying and I could not get good support that and caused me to go looking for a replacement.
Key Differentiators
  • Price
  • Product Features
  • Product Usability
I could set it up and use it without extensive tutorials or having to search the web to figure out what to do. It was intuitive. It is just me and a secretary, I do not have an IT department nor lots of time to go searching for answers, so if I cannot get a program going quickly and fairly easy, I do not want it.
Evaluation Lessons Learned
I would swear less.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
I suppose since I had to look up the definition of "change management"; that answers that question.
Implementation Issues
  • Do not recall any.
Implementation Rating
10
Same as for every thing else computer related, read the instructions, take your time and do not rush it.
Support Rating
10
I do not recall ever having to contact support for help which makes support wonderful. I was able to review the FAQs and community and get the answer I needed quickly. Once when I had a question about billing and costs; the person I spoke to was able to explain what the options were and got me a refund when we discovered I was paying for more services than I needed.
Premium Support
No. Most premium support goes unused so why pay for it? I never have had a problem where premium support would have made a difference. I frankly do not even know if there is premium support offered.
Bug Resolution
No
Exceptional Examples of GoToMyPC Support
When it came time to renew and looking at the options made me question did I needed as much as I was paying for. The support person led me through a review process, determined a less expensive option would suit my needs better, got me switched to it and got me a refund. A support tech who is more concerned about making sure you have the right product and not maximizing GoToMyPC's bottom line is a pearl beyond price.
Usability
10
It does what I want it to do. The instructions for setup and use are generally readily understandable by a basically non tech person. I have never had an occasion using GoToMyPC where I said "I wish this program could do "X" or "why did they make this so freaking difficult?".
Easy Tasks
  • printing
  • transferring files between computers
  • access to the other computer, fast and secure.
Difficult Tasks
  • I have not found any yet.
Mobile Interface Availability and Impressions
Yes, but I don't use it
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