TrustRadius Insights
Goverlan Reach is a powerful remote administration tool that has proven to be invaluable for many users. With its ability to provide …
Starting at $15 per operator per month
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What is Goverlan Reach?
The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.
Recent Reviews
Pricing
Standard
$15
On Premise
per operator per month
Professional
$30
On Premise
per operator per month
Enterprise
$50
On Premise
per operator per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.goverlan.com/online…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is Goverlan Reach?
Goverlan Reach is a secure on-premise IT remote system management solution for corporate IT and IT services providers. Goverlan Reach enables companies to support all their users and machines, no matter where, and without the need for a VPN.
According to the vendor, key business benefits include:. Secure access to your users machines no matter where they are
. Enterprise-class Remote Control
. Active Directory administration and Password management
. Behind-the-scenes systems reporting and management
. Software and patch distribution
. IT workflow automation
. Compliance and security management
ENSURE SECURITY
Secure your organization and clients with an on-premises enterprise-class solution, on-premises credential manager, and centralized auditing.
TAKE CONTROL
Get instant access to attended and unattended machines, no matter where they are. Features like on-demand remote access, shadowing Citrix and Terminal Services sessions, and performance monitoring help keep you on top of your IT environment.
DELIVER UNPARALLELED SUPPORT
A range of powerful tools will help you manage remote users in the most secure environment. Multiple connection options allow you to support users regardless of their network location and quickly resolve their issues.
Goverlan Reach Features
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Behind-the-scenes systems management
- Supported: IT Process Automation
Goverlan Reach Screenshots
Goverlan Reach Video
Take a look at a quick 4 minute speed demo on all of Goverlan's advanced Remote Control and Background Management tool sets - no matter where your users are in the world! (No VPN needed)
Goverlan Reach Competitors
- BeyondTrust Remote Support
- SolarWinds Dameware Remote Support (DRS)
- TeamViewer
- LogMeIn Pro by GoTo
- ConnectWise Automate
- ConnectWise ScreenConnect
- Ivanti Endpoint Manager (formerly LANDESK Management Suite)
Goverlan Reach Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Languages | English |
Goverlan Reach Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 50% |
Comparisons
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Reviews and Ratings
(11)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Goverlan Reach is a powerful remote administration tool that has proven to be invaluable for many users. With its ability to provide remote support, users can easily get reports, install software, and support others without the need to be physically present. This is especially beneficial in today's remote work environment where many people are working from home.
One of the standout features of Goverlan Reach is its excellent customer support through chat. Users have reported that the support team is always available and ready to assist with any task or issue that may arise. This level of support greatly simplifies the overall support process and makes it more manageable. Additionally, Goverlan Reach allows technicians and IT administrators to check the status of company sites without leaving their offices, saving time and improving efficiency.
Another area where Goverlan Reach shines is in its role as a remote troubleshooting tool. It has been used successfully for years by support techs who have chosen it over other options in trials. It has been particularly effective in resolving driver issues, email issues, login issues, and more. The product's flexibility in remote management and ease of use have also received high praise from users.
Furthermore, Goverlan Reach offers detailed tutorials and instructions for setting up a Goverlan Reach Server, as well as outstanding customer service and support. This makes it accessible even for those who may not be familiar with remote administration tools. Additionally, with automated processes like software deployment and updates, as well as remote aid for teachers and students, Goverlan Reach proves to be a reliable solution for various use cases.
While there are some limitations, such as the lack of Azure AD connection in the back-end administration for cloud-based companies, overall feedback on Goverlan Reach has been positive. Its continuous improvement through feature upgrades further solidifies its reputation as a reliable remote control support tool. Providing powerful remote management tools and shortcuts to external third-party tools, Goverlan Reach saves time for its users.
In conclusion, Goverlan Reach has found a place in various scenarios where remote administration and support are necessary. Its user-friendly interface, extensive support features, and the ability to streamline support tasks have made it a preferred choice among users. Whether it's for troubleshooting, remote management of devices, or assisting in software deployment, Goverlan Reach continues to provide efficient solutions for IT administrators and technicians alike.
Remote Connectivity: Many users have praised the remote connecting feature of Goverlan Reach, with some stating that it is impactful and easy to use. They appreciate the versatility of being able to connect using Active Directory, machine name, or IP address, making it convenient for various scenarios.
Server Management: The server feature in Goverlan Reach has been highlighted by users as a helpful tool for logging all sessions and managing connections for IT professionals. This functionality allows them to effectively monitor and control client connections, enhancing their ability to provide support and troubleshoot issues.
Ease of Use and Deployment: A significant number of reviewers love how easy it is to set up and deploy the client software in Goverlan Reach. They appreciate the automation tools that simplify everyday tasks, making administrative processes more efficient. Additionally, they find the software intuitive and quick to customize for their specific needs.
Stability Issues: Several users have reported that the software can sometimes stick or crash, with occasional failed network sharing when using the software's database on a network.
Confusing Interface: Some reviewers have found the options and GUI elements to be confusing and not well-organized, which can make it difficult to navigate and use the software effectively.
Limited Compatibility: Many users have expressed frustration with the limited compatibility of the software. It is only available for 64-bit systems and does not support popular operating systems like OS X, ChromeOS, or Linux. Additionally, some users have mentioned that machines must be online for actions to be performed, suggesting a need for a better fail-over support system.
Reviews
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October 30, 2018
Goverlan - A Must have tool!
This product is absolutely one of the best tools to provide support within our school district. We are extremely understaffed but this product allows us to remote control any device plus do mass deployments and reporting. Goverlan has a few glitches but is an overall extremely solid product that I have personally used since 2007.
- Remote View and Control - provide remote support for Windows, Linux, and Apple machines. Goverlan is agent-based and Active Directory integrated making it super easy to track down a user or computer and provide assistance.
- Scope Actions - This is what Goverlan calls their remote procedures. Using this tool you can essentially use a building block type interface to evaluate a client and based on criteria perform an action whether that be reporting or software installation etc. This portion of the product is amazing and I cannot say enough good things about it but I do have one primary criticism. For all of this to work the client has to be online, any client that is unreachable fails and it simply moves on to the next. Because this is an agent based product it would be a very simple thing for them to force the agent to do a check for open job actions against a database on boot but they have not moved in that direction.
- Reporting - Again amazing. Set up your criteria and what you want reported back and Goverlan will scan the network and provide your choice of CSV or HTML based reports.
- Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
- Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.
85%
8.5
- With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
- Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
- Reporting features are invaluable to anyone wanting to truly know what is happening on their network.
Goverlan was a better overall value providing licensing flexibility, more features and consistent quality for a lower price point. There are many products that provide remote capabilities but this product goes well above and beyond most of them allowing remote installs and reporting features.
October 12, 2017
Governlan Reach - more bang for the buck
Management of Windows Servers for configuration and monitoring. Application monitoring for SQL, Active Directory, File Shares,etc. Dashboard for performance statistics. Deployment of software updates.
- Good configurable dashboard that can be personalized per audience
- Built in packages for monitoring standard applications that can be personalized easily
- Simple, easy to use update deployment configuration.
- More standard application support
- Better cross platform support
- Better fail-over support
60.90909090909091%
6.1
- Provides significant options over "free" solutions such as Nagios without breaking the budget
Not as full featured for Microsoft products but better at cross platform uses. Agent-less option works better in Goverlan.