Name: Grandstream UCM series IP PBXs
Rating: 8.1 (8 reviews)
Author: Grandstream Networks

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Document Management

Enterprise Legal Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

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HR Management

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Talent Intelligence

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Video Interview

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Workforce Management

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Migration

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Continuous Delivery

Database-as-a-Service (DBaaS)

Firewall

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Server Virtualization

System Monitoring

Test Management

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

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Marketing Attribution

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Press Release Management

Social Media Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales Enablement

Sales

Cloud Access Security Brokers

Cloud Infrastructure Entitlement Management

Security

Aviation

Construction Takeoff and Estimating

Digital Forensics

Financial Services CRM

Hospital Management

Internet of Medical Things

Medical Office EMR & EHR

Population Health Management

Veterinary

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Grandstream presents the UCM series of IP PBX appliances as powerful yet easy to manage voice, video, data, and mobility communications platform, whichoffer an extensive set of unified communication features in an easy to manage on premise solution with no licensing fees, upgrade fees or costs per features. The Grandstream UCMs range from small and medium business deployments to small and medium enterprise solutions.

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Standard

Direct virtual phone number

Virtual SMS number

Toll-free (800) number

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Virtual fax number

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Grandstream UCM series IP PBXs

A PBX (Private Branch Exchange) is a telephone switching system that manages ingoing and outgoing phone calls for a company's personnel. An IP PBX does this and also switches calls through Voice over IP (VoIP).

IP PBX

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

Grandstream Networks is a telecommunications company that provides SIP Unified Communications products, including IP phones, audio and video conferencing equipment, Wifi access points, physical security (video monitoring), etc. The company was founded in 2002 and is based in Boston, Massachusetts. 

Grandstream Networks

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Grandstream UCM series IP PBXs 2023-10-26 00:55:56

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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IP PBX Systems

When the pandemic started we needed to make a change and enable our users to work from home. While this was possible for them at the time, they did not have access to their office phone, so they could not accept or make calls with their office number. So we were force to move to a new ΠΒΧ, that would support remote connections. After looking at all available solutions and compared them we concluded that the UCM6308 was the best choice available

Wave is a great solution to have access to your phone from your laptop while working from home
Managing extensions and all the PBX features is very easy
Grandstream does listen to the customer and they accept reasonable change requests that will benefit users
The UCM supports paring 2 devices and creating a standby cluster for high availability!
The UCM gets updates very often and new features are added constantly.

The cluster implementation does not work on all network modes. Would be great if this was improved.
Wave on mobile phones works in a different way than on desktops and this makes it hard to set it up for use on the firewalls, as it requires different and more permissions than the desktop app. For example is one receives an invitation per email on the mobile phone and wants to participate in a Wave meeting as a guest, the still need access to the network ports needed to login the extension (while they only need / want to join the meeting as anonymous users). On the desktop app this is not needed.
There is a limit on the number of 1 device per connection type. We have an extension used in the maintenance department and is shared by 6 users. We were able to install it on 1 PC, 1 Wi-Fi phone and 1 Android shared mobile phone. We would like to install it on a second shared mobile phone, but this is not allowed by the UCM policy. We could use anther extension to do this, but the maintenance department does not want this. They want to accept calls with problem reports only on one extension. Would be great to be able to install the same extension on more than 1 Android devices.

Wave desktop and mobile apps
Frequent updates which include new features
IP Phones zero config
Easy configuration / management / deployment

Ability to work from home and have access to office phone number
Ability to make basic video conferencing
Ability to have access to the office phone on the mobile phone

WatchGuard DNSWatchGO, WatchGuard AuthPoint, Microsoft Defender for Office 365, Microsoft 365 Business Premium

Daily phone communication both inside and outside the company
Remote access to office phone when connected via VPN
Occasional simple video conferencing, mainly meet now function

Would not change a thing. Maybe we would lower our expectations concerning the video conferencing feature, as it is unfair to expect it to be on the Skype For Business level, as we did at the time.

Missing minor features the users had on the old PBX

Making / receiving calls on IP phones
Making / receiving calls on desktop / mobile apps

Planning video meetings on future dates
Outlook integration is not as smooth as we have seen with other apps, e.g. Nect Cloud Talk

Grandstream UCM series IP PBXs products typically manage a company's phone system for internal and external voice communication. The Grandstream UCM series IP PBXs product line is competitively priced and offers a lot of PBX features. While that is the most common use for businesses, we actually use it for their security camera and access control integration with the GDS product line. We use the GXP phones to monitor the door cameras and the GDS facility access systems for door entry. The system works extremely well and is simple to use and configure. At some point in the future we would likely migrate our existing analog PBX system and go with the UCM product completely.

Solid, reliable products
Simple to configure and manage
Compatible with ONVIF for use with 3rd party systems

The GDS software is built on old technology and somewhat limited in my opinion
Centralized management of GDS devices has limited functionality in my opinion.
Grandstream firmware updates aren't very frequent.

Cost-Effective
Simple to configure and manage
Works with 3rd party companies
Reliable for 24/7 use
Excellent audio and video quality

Low-cost initial investment, minimal recurring costs
Used by everyone in our company and easy to adopt
Runs 24/7 and is reliable
Allows our school to manage access control easily and efficiently

Grandstream UCM series IP PBXs

Overview

What is Grandstream UCM series IP PBXs?