Grasshopper

Grasshopper

About TrustRadius Scoring
Score 7.3 out of 100
Grasshopper

Overview

Recent Reviews

Like Having A Receptionist

10
April 09, 2021
Grasshopper is being used throughout the organization. I use it to provide a professional phone number as well as identify why someone is …

Excellent PBX System for Cellular Users

10
April 07, 2021
The whole organization utilizes Grasshopper, and it allows us to use our cellphones with a professional look to the business without …
Read full review

King of Phone Systems

10
November 06, 2019
Grasshopper is being used to handle all calls to our business and sort them according to the customers' needs. We can route the calls to …

Grasshopper is a go-to for your business

10
September 30, 2019
I used Grasshopper as a convenient way to keep our companies phone calls under one roof. The service is easy to use and doesn’t require a …
Read full review

Sharpest tool in our toolbox

10
September 28, 2019
Grasshopper has been a very important tool for our sales team. Calls are seamless and so very convenient. The many features make this …

Life Save!

10
September 28, 2019
Grasshopper has been a lifesaver for several of our companies. During repeated power outages, we were immediately able to reroute calls to …

Simple, sweet, and effective.

8
September 28, 2019
Grasshopper provides a convenient and efficient way to field all calls. The back end system is easy to use to make adjustments when …
Read full review

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2020

Popular Features

View all 16 features

Call screening (36)

10.0
100%

Message alerts (43)

9.3
93%

Answering rules (47)

9.3
93%

Mobile app for iOS (35)

9.0
90%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Grasshopper, and make your voice heard!

Pricing

View all pricing

Solo

$29

On Premise
per month

Partner

$49

On Premise
per month

Small Business

$89

On Premise
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

9.7
97%

Call Management

9.6
96%

VoIP system collaboration

8.0
80%

Mobile apps

9.0
90%

Product Details

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Key Features
  • Desktop + Mobile Apps
  • Voicemail Transcription
  • Simultaneous Call Handling
  • Custom Greetings
  • Reporting
  • Business Texting
  • VoIP/Wifi-Calling
  • Virtual Fax
  • Incoming Call Control
  • Business Phone Number
  • Call Forwarding
  • Voicemail
  • Extensions
  • Call Transfer
  • Instant Response

Grasshopper Video

What is Grasshopper?

Grasshopper Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

What is Grasshopper's best feature?

Reviewers rate Multi-level Interactive Voice Response (IVR) and User templates and Call screening highest, with a score of 10.

Who uses Grasshopper?

The most common users of Grasshopper are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (86)

Ratings

Reviews

(1-25 of 56)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Grasshopper so that our 3 managers can communicate with their team of caregivers, each manager on their own phone, but using the same number. This allows the caregivers to have a single number to remember when they contact their manager, but also allows those managers to hand off conversations, when out of the office, or when covering shifts, for example, without needing to juggle multiple phones. And notifications can be scheduled so that only on-call managers are bothered, but any manager can go back and review conversations with their team.
  • Desktop and phone applications, so you have options on how to communicate throughout the day.
  • The ability to set extensions so that different people can switch on/off, allowing "work/life balance."
  • The admin dashboard is very user friendly.
  • It can connect to multiple contact accounts.
  • Can be unreliable at times, technical issues where messages don't send or can't be received, and solutions to the issues depends heavily on who the support person is.
  • Cannot set up extension schedules to automatically switch extensions based on dates/times, has to be done manually through admin dashboard.
  • Cannot send the same message to multiple people without it creating a group text (specifically for us, when trying to cover a call out, would be nice to send the request one time to multiple caregivers, instead of going into each conversation one by one and pasting the same message to 15 people).
  • Doesn't have automated responses to certain trigger words. Would be nice if a new hire could text "WELCOME" to the number and a response would be sent back automatically welcoming them to the team and giving them a little info.
  • Message templates would also be nice, directions for new hires to clock in/out, who to call when, etc.
I think if you are a smaller company and want to be hands on, it's helpful. But if you want automation and to use it for marketing purposes, I don't see it being helpful.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We used Grasshopper as the principal call out and in/out bound texting service for our law firm. This was the alternative to using our personal cell phones which was really not working for us. Grasshopper allowed us to create some separation between person and business matters as well as creating more solutions for clients to send and receive information from our office.
  • Simple interface
  • Import contacts
  • Inbound and outbound messaging
  • Sync and updating of messages
  • Sync between devices
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Sanjit Mandal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Grasshopper is a great way to manage calls coming in. You can set up extensions for different departments, say sales, billing, and tech support. After working with a client, if they call back and go to billing or support, I know what they are calling for beforehand. Same with a new client or prospect, I will know before taking the call. It helps manage surprise calls better.
  • Mobile app and desktop app
  • Converts your voicemails to text to read on a phone or desktop
  • Great custom auto-attendant feature
  • I'd love to see a 14-, 21-, or even 30-day trial
Grasshopper is great for small businesses, startups, e-commerce businesses--anyone getting their business started and needing something very functional and effective to manage communications. You can get a new number from them--vanity, toll-free numbers too. And when you want to take a day off and go on vacation, they have a cool vacation mode feature (I think it's just muting or send calls directly to voicemail).
Diane Helbig | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Grasshopper is being used throughout the organization. I use it to provide a professional phone number as well as identify why someone is calling based on the extension they select.
  • Answers my business phone for me.
  • Provides the opportunity to have a welcome greeting, extensions.
  • Takes voicemail messages for me.
  • It would be nice to be able to see who is calling. Right now the call shows up as my Grasshopper number.
  • Better set up of number of rings before going to voicemail. Seems I struggle with setting up the phone to ring on my cell long enough to determine if I should answer it.
I think Grasshopper is great for small businesses/solopreneurs who want a business number outside of their cell number, and who want a more professional voicemail system. It is probably less appropriate for a business that wants their phone to be answered by a live person.
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The whole organization utilizes Grasshopper, and it allows us to use our cellphones with a professional look to the business without revealing our personal numbers to the public. Grasshopper gives the appearance of a much larger organization and allows for visitors to get answers to questions easily without having to talk in person for dates and times.
  • Ease of management of utility
  • Ease of implementation
  • Appearance of professionalism to first-time callers
  • Tax exemption could be made easier
Suited for smaller organizations without the ability to afford a full VoIP system or PBX. Grasshopper works well for nonprofits where employees and board members may not have a formal office set up and utilize cell phones as opposed to landline systems. Great for informational call trees about your organization, as well.
November 06, 2019

King of Phone Systems

Sal Lettieri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Grasshopper is being used to handle all calls to our business and sort them according to the customers' needs. We can route the calls to the appropriate people to help our customers better. We can screen the calls coming in, and if the request is not urgent, we have a professional answering service that can take the call and give us a transcript of the caller's message so we can get back to them quickly.
  • Professional answering service
  • Great app and notifications
  • Easy to use and setup
  • Great customer support
  • Better call display
  • My name and sales are similar, so I sometimes get calls sent to the wrong extension.
Grasshopper is well suited for small to medium-sized businesses, where speaking with a live person is not necessary. In a larger company, it may be more suitable to have a live person answer the phone.
I have hardly had to use support after the initial setup, but when I did, they were quick to answer and solve the issue.
Kema Charles | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have been using Grasshopper for about 3 years now. It works for us when we are on the go and not in the office when we don’t have access to a phone at a desk. Since most of the time we are out of the office anyway those are the times this works for us.
  • Allows us to answer phone anywhere.
  • Allows me to separate business and personal calls.
  • Allow me to not associate phone numbers so that I can keep work calls to the office.
It’s good when you are on the go but not if you are stationary a lot.
Every time I’ve had to call they have provided great service.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I used Grasshopper as a convenient way to keep our companies phone calls under one roof. The service is easy to use and doesn’t require a lot of numbers or steps. Grasshopper is a service that I would recommend all companies integrate into daily use simple and convenient communication.
  • Price.
  • Ease-of-use.
  • Simplicity.
  • More phone greetings.
  • Voice options.
  • Languages.
Grasshopper is well suited for nonprofits that are setting up multiple phones and need access to a national number. Grasshopper may not be suited for larger companies with multiple phone lines. The service is simple and provides a convenient way to access phone calls and keep communication lines open for all.
Support at Grasshopper is the reason I continue to integrate the calls with my nonprofit. A satisfying customer service experience paired with unparalleled service and cost is the reason we keep coming back. Phone service is simple yet an integral part of what most if not all small businesses need to succeed.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are out on the field constantly so we had to find a way to bring our office to us. Grasshopper did that for us, and it also allowed us to close out our phones so we could enjoy our personal time with our families. The extension features make our customers feel like they can reach the desired person a lot easier than before. Overall it allowed us to eliminate our landline and modernize our phone system to facilitate our needs.
  • Transcripts of voicemails
  • Cost
  • Overall functionality
  • We really haven’t had any noticeable issues
Our industry is saturated with landscaping companies. This phone system allows us to be viewed more professionally as the phone system is well designed. Recently, I have been able to recommend this company to other landscaping companies which have mentioned they too will be signing up for use. This also cut our cost we were paying about 200% more through our phone carrier.
I’ve only had to reach out to customer service 2 times. Both times I was able to speak to someone quickly and address my issues. The resolution each time was prompt and user error. This was really one of the main reasons I decided to maintain this system, the customer service has been great.
Kelly McGovern | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Grasshopper has been a very important tool for our sales team. Calls are seamless and so very convenient. The many features make this system very user-friendly and professional.
  • Calls are directed to individual salespeople or if that salesperson is not available we program the call to ring another so we don't lose a potential client.
  • Faxes come to us via a PDF in our emails.
  • Have an app so it is easier to change setup of voicemails or new numbers to direct to.
I have referred this service to many businesses over the years. I started with the original company, GotVmail, and was even in a magazine in 2006 to market their services.
I haven't had to call in for support in years.
Sam Bean | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Grasshopper to maintain consistency in contact information over time so that past customers have contact information that does not expire. I also use it to maintain direct contact between staff and customers no matter where a staff member may be or what time it is, they can be contacted immediately if required.
  • Allows you to keep a consistent phone number over time.
  • Allows instant contact between the customer and the business.
  • Easily replaces more cumbersome and expensive physical phone systems.
  • There is a bit of a learning curve in setting up systems, but that is not unusual for any system.
  • In years of experience, that's all I can come up with that poses any sort of problem!
I have seen Grasshopper operate in a variety of businesses with success. I can't think of where it would be a poor choice.
Support has always been fast and overcome any issue I have ever had very (very) quickly.
September 28, 2019

Life Save!

Jerry Lisman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Grasshopper has been a lifesaver for several of our companies. During repeated power outages, we were immediately able to reroute calls to either working phone systems or cell phones. No orders lost!! Continue to add lines to our account.
  • Quick easy change of the numbers our calls get routed to.
  • Super customer support and a ton of follow-up.
  • I would like to be able to have different greetings for different incoming numbers... i.e. sales, customer support, etc.
The flexibility provides the most ideal situation for growing, changing companies.
Their support has great follow-up
Score 10 out of 10
Vetted Review
Verified User
Review Source
Grasshopper has created a freedom otherwise not available in small business that helps manage our day to day operations efficiently.
  • Allows texting with clients
  • Protects personal cell phone numbers from being used by clients in off-hours
  • Allows for access to phone lines from any location
  • Initial setup can be very cumbersome
  • Adding voice messages is challenging if the system is not cooperating
  • Like to be able to customize the hours to incorporate a lunch message
The ability to catch your call en-route is the most important feature for us as a small business. Second most important is the ability to use the business line to communicate via text messages. This allows us to be available on our clients' terms but can be limited with scheduling and do not disturb times.
We have not needed any support service after initial setup.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Grasshopper provides a convenient and efficient way to field all calls. The back end system is easy to use to make adjustments when needed. Without Grasshopper, we wouldn't have access to our customers outside the footprint of our business.
  • Efficient
  • Ease of use
  • Reliable
  • Delay in messages
  • Transcribing messages is not accurate
The functionality of the app is simple and concise for any of my employees to use.
I have had little need to use support, but they've always been responsive.
McKenzie Hambsch | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Grasshopper has helped my company by letting my customers call me and leave voicemails when wanting to begin our service. It is professional and helps my company run smoothly.
  • Notify me when someone has called or left a voicemail.
  • The connection is always good and usually never lose a call.
  • Affordable. Very affordable for what you get.
  • The only thing that I would change is having text be part of the service without costing more.
Grasshopper is good for any company small or large to help the process of customers contacting the company, or to help you as the company contact your customers.
John La Belle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Grasshopper as the main telephone service at my main desk for clients to contact. It is inexpensive compared to business landline services, I can take it with me since it forwards to my mobile phone, and using a virtual operator to direct calls has virtually eliminated the huge number of telemarketers and scammers that used to call the business, wasting my time.
  • Works well with mobile phones.
  • Easily set up a virtual operator/answering service and forward to unlimited departments/phone numbers.
  • Inexpensive compared to traditional business landlines.
  • There's a bit of a longer delay in voice transmission times since the calls are being picked up by Grasshopper and forwarded to you. On a Cell phone, that increases the lag in the time it takes the signal to go back and forth.
  • Honestly, I can't think of anything else that Grasshopper doesn't do well since I've started using it.
I find it especially well suited to small businesses when people are on the road, or only have cellular phones. Since you can have the main phone number for your business with Grasshopper, you can set it up to forward to individual people's cells phones with ease using the virtual answering service.
The handful of times I actually needed support, it was easy and quickly resolved.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Grasshopper phone system is used company-wide with our small company. It provides an affordable option for phone services to connect with our customers.
  • Phone support with setup and expansion.
  • Mulitple extensions to allow smaller companies to expand as needed.
  • Making voice over options part of the base plan rather than an add on.
  • Better connection with calls. Sometimes I'll have a message yet my phone didn't ring!
  • Text messaging in the base plan.
Well suited for small to medium-sized companies. Less appropriate for larger organizations that would have HIGH call demand. The connectivity IS sometimes an issue!
The tech support is GREAT! You obviously provide great training for the support team.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Grasshopper for our expansion businesses to have dedicated numbers and call management without brand confusion for our other businesses. It is the sole phone contact source for two of our eCommerce endeavors.
  • Incoming and outgoing calls, voicemails, and texts are managed very well by the app.
  • Excellent tools for managing availability (set hours to receive calls and hours for VM for example).
  • Nice ability to add and manage extensions.
  • Hard to think of anything to improve...having the voice-to-text that is an add-on service at a cheaper price would be great.
  • Text is also an add-on service, but works well, at least on iOS in my experience.
It's nice to have a number that you can make mobile but also keep control of in case the employee managing the number transitions for some reason. If you allow BYOD and your customers get used to calling that number, the customers leave with that employee and phone number. Also, it is easy to have several employees manage a mobile point of contact from one number via extensions.
10/10 rating mainly because in 4 years we've never needed it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Grasshopper is very user-friendly and affordable. We use it as a core element in our business. Not only do we look and sound professional but we can take the calls on the go. The customer service is really amazing! Whenever we have an issue we get the best attention and service. This is a system that every consultant should have: affordable, easy and practical.
  • Call forwarding
  • Call quality
  • Technical support
  • Great features
  • Adding more features
  • Do more complex call forward functions and more call routing features
  • Call recording would be nice
Best for consultants and mobile workers. Not so sure where it is less appropriate.
They are amazing so helpful and professional!
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Grasshopper on a daily basis as my business phone number to field calls and have a designated 800 number. The 800-number allows me to have a consistent identity so that if I relocate my office space I can take the number with me. It has been a great timesaver and corporate identity piece. I would recommend it for new business owners as well as seasoned businesses.
  • Great user interface
  • Mobile and desktop applications
  • Easy to learn
  • N/A
Very easy to get started and low learning curve. Customer service is friendly and accessible but there is a lot of information online on their website to troubleshoot any issues.
The few times I’ve had to contact Grasshopper, I had great customer service and my issues were handled professionally and quickly.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Grasshopper is used across our entire organization. Using grasshopper helps us keep the business divisions organized with call flows to our partners that manage specific extensions. This makes things easier for both team members and our customers by getting them to where they need to be faster!
  • Extensions are easy to set up!
  • The voice to text is irreplaceable
  • Uploading replacement messages with a quick MP3 makes our life easier behind the admin curtain
  • It would be phenomenal if receiving and sending text messages was included in a flat fee package.
  • The option to pay quarterly or semi-annually would be ideal.
Grasshopper is perfect for receiving calls from cold leads that perhaps pulled our information off a website or LinkedIn. It's not as well suited for the more personal touch with ongoing clients who prefer not to go through extensions when connecting to their normal advisor/contact.
Good experience with the customer service department
David Renberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Used for the entire organization, it addresses the problem of many remote workers who are still expected to have an office number. This way we also do not have to have a LAN line set up within the office space. it is perfect for our application where we need a store front, but also are not always there.
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
  • I do not care for the distinction between department extensions (with 1-digit extensions) and employee extensions (3 digit extensions). We have 8 who use extensions, but there is not functionality to make each of them a 1 digit extension.
  • I would love to see a revolving extension. For example, we have "for the next available agent, please press 0". The system proceeds to call each of the assigned numbers in order. I would love for the order to automatically rotate that way the same person is not called first every time.
  • The app could be more use-friendly.
Seems like it is perfectly suited for ANY small to medium business. I can imagine that a business would outgrow the system eventually, but probably around 75-100 employees? Great system for offices that are not managed full time, companies with remote workers, budget conscience start ups, anyone with a need for a registered office line.
I haven't had to use the customer support that I can remember, which is a good thing! The online interface is very easy to use and manage. I am the only one who uses and had to learn the interface online, and the rest of my employees just reap the benefits.
September 27, 2019

Why I chose Grasshopper

Brian Kidd | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Grasshopper to provide contact with our customers regardless if we are at the office or not. Some folks work remotely and this is the easiest way to provide seamless phone communication.
  • Easy setup
  • Multiple extensions with greetings per extension
  • Recorded calls if no one is able to answer
  • Sometimes the call gets forwarded to me and other times the app notifies that I have a voicemail waiting when I never received the call.
Grasshopper is well suited for small businesses that need a phone system but don’t want an elaborate system installed.
Quick responses
Ryan Connolly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Grasshopper is being used across the whole organization. It makes having a business line simple and assuring the calls are directed to the right people.
  • The mobile app is great.
  • It's very easy to use.
  • Support is quick and helpful.
  • The ability to manage users and options through the app would be helpful.
I feel Grasshopper is well suited in most scenarios but especially for SMB business with remote staff that calls need to be routed to.
They've always been quick to respond with knowledgeable answers to my questions.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We primarily use it to make and receive calls for our business.
  • Clear calls
  • Ability to use cell phone for calls instead of landline
  • Gives us a professional look
  • We have an 888 # that we use for people to call in. But when we call out, we'd like to have the ability for the outbound call to have the name of our company instead of just the phone number that way people can know who is calling.
It's well suited for small businesses who need a phone number other than their cell.
They're always ready to help and have excellent customer service representatives