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Grasshopper

Score7.5 out of 10

93 Reviews and Ratings

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What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Grasshopper has to offer, as determined by TrustRadius' reviewers.
Based on 93 ratings of Grasshopper's features
View all features

Top Performing Features

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 7.4

  • User templates

    Create and apply batch configurations to multiple users at once

    Category average: 7.4

  • Call screening

    Ability to block numbers or send calls directly to voicemail

    Category average: 8.7

Areas for Improvement

  • Instant messaging

    Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

    Category average: 8.6

  • Video conferencing

    Built-in video conferencing capabilities

    Category average: 8.2

  • Audio conferencing

    Audio conferencing credentials for all on the system.

    Category average: 8.1

Reviews

What users are saying about Grasshopper.
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A basic but effective solution for in/outbound texting and calls

Incentivized
Reyes Julliana
Partner and Attorney in Legal at Bailey Reyes, PLLC (1-10 employees employees)

Pros

  • Simple interface
  • Import contacts
  • Inbound and outbound messaging

Cons

  • Sync and updating of messages
  • Sync between devices

Return on Investment

  • Hard to establish hard numbers for this but given the price point it was very useful and cost effective
  • Easier to communicate with clients
  • Better separation of work and personal matters

Other Software Used

Clio, DocuSign, Microsoft 365 (formerly Office 365)

The easiest and most user friendly virtual phone system

Incentivized
Sanjit MandalView profile
Digital Marketing Strategist in Professional Services at California SEO Professionals (1-10 employees employees)

Pros

  • Mobile app and desktop app
  • Converts your voicemails to text to read on a phone or desktop
  • Great custom auto-attendant feature

Cons

  • I'd love to see a 14-, 21-, or even 30-day trial

Return on Investment

  • Not missing calls
  • Head space when calls come for sales, billing, or support

Alternatives Considered

RingCentral

Like Having A Receptionist

Incentivized
Diane HelbigView profile
Business Advisor at Seize This Day (1-10 employees employees)

Pros

  • Answers my business phone for me.
  • Provides the opportunity to have a welcome greeting, extensions.
  • Takes voicemail messages for me.

Cons

  • It would be nice to be able to see who is calling. Right now the call shows up as my Grasshopper number.
  • Better set up of number of rings before going to voicemail. Seems I struggle with setting up the phone to ring on my cell long enough to determine if I should answer it.

Return on Investment

  • Presenting my business in a more professional light has been valuable for my business overall.

Alternatives Considered

RingCentral

Other Software Used

Canva, Camtasia, Snagit

Excellent PBX System for Cellular Users

Incentivized
Scott Banks
Memebership & Events Coordinator in Corporate at Historic Organ Restoration Committee, Inc (1-10 employees employees)

Pros

  • Ease of management of utility
  • Ease of implementation
  • Appearance of professionalism to first-time callers

Cons

  • Tax exemption could be made easier

Return on Investment

  • Ease of communicating with customers
  • Ease for customers to get information before planning a trip without having to have a call to a staff member.
  • Ease of routing calls to the correct person.

Other Software Used

DonorPerfect, QuickBooks Desktop Premier, Adobe InDesign

Great product, great price, great value

Incentivized
David RenbergView profile
Broker/Owner in Corporate at Foundation Realty (1-10 employees employees)

Pros

  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.

Cons

  • I do not care for the distinction between department extensions (with 1-digit extensions) and employee extensions (3 digit extensions). We have 8 who use extensions, but there is not functionality to make each of them a 1 digit extension.
  • I would love to see a revolving extension. For example, we have "for the next available agent, please press 0". The system proceeds to call each of the assigned numbers in order. I would love for the order to automatically rotate that way the same person is not called first every time.
  • The app could be more use-friendly.

Return on Investment

  • It has minimized our total expenses.
  • It has given us MORE functionality than a traditional phone line.
  • It makes registering a 1-800 number very easy.

Other Software Used

Dropbox Business, Google Drive, FileMaker Pro

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