Overview
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and…
A basic but effective solution for in/outbound texting and calls
The easiest and most user friendly virtual phone system
Like Having A Receptionist
Excellent PBX System for Cellular Users
King of Phone Systems
Grasshopper is good for non-profits on the go
Grasshopper is a go-to for your business
Great VoIP alternative to landlines
Sharpest tool in our toolbox
Grasshopper saves me time and lots of money and it helps my company make money.
Life Save!
Grasshopper saved our grASS!
Simple, sweet, and effective.
Excellent service that I have been using for years.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call screening (36)10.0100%
- Message alerts (43)9.292%
- Answering rules (47)9.292%
- Mobile app for iOS (35)8.989%
Pricing
Solo
$29
Partner
$49
Small Business
$89
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Grasshopper Tekla Live Link Beta Bridge Demo Pt1
Grasshopper Generative Design Tutorial: Galapagos - Evolutionary Solving
Demo Grasshopper Automatic Section Script for Rhino3d
Rhino 6 Grasshopper - displaying realistic materials using Cycles
Build a WUFI passive model in Grasshopper with Honeybee
hyperbolic paraboloid via grasshopper
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9.4Hosted PBX(23) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 10Multi-level Interactive Voice Response (IVR)(24) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 10User templates(19) Ratings
Create and apply batch configurations to multiple users at once
- 9.4Call reports(33) Ratings
Historical call analysis and trending metrics
- 9.4Directory of employee names(34) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.2Answering rules(47) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9.6Call recording(22) Ratings
Automatic recording of inbound and outbound calls
- 9.8Call park(12) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 10Call screening(36) Ratings
Ability to block numbers or send calls directly to voicemail
- 9.2Message alerts(43) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 7.9Video conferencing(3) Ratings
Built-in video conferencing capabilities
- 7.7Audio conferencing(7) Ratings
Audio conferencing credentials for all employees on system
- 8.2Video screen sharing(3) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8Instant messaging(9) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.9Mobile app for iOS(35) Ratings
App for iPhone and iPad
- 8.9Mobile app for Android(29) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Grasshopper?
Key Features
- Desktop + Mobile Apps
- Voicemail Transcription
- Simultaneous Call Handling
- Custom Greetings
- Reporting
- Business Texting
- VoIP/Wifi-Calling
- Virtual Fax
- Incoming Call Control
- Business Phone Number
- Call Forwarding
- Voicemail
- Extensions
- Call Transfer
- Instant Response
Grasshopper Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Grasshopper Video
Grasshopper Competitors
- Phone.com
- DialPad
- PhoneSpeak
Grasshopper Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(89)Attribute Ratings
Reviews
(1-25 of 56)It does what it's supposed to, very few bells and whistles (but you also don't pay for bells and whistles)
- Desktop and phone applications, so you have options on how to communicate throughout the day.
- The ability to set extensions so that different people can switch on/off, allowing "work/life balance."
- The admin dashboard is very user friendly.
- It can connect to multiple contact accounts.
- Can be unreliable at times, technical issues where messages don't send or can't be received, and solutions to the issues depends heavily on who the support person is.
- Cannot set up extension schedules to automatically switch extensions based on dates/times, has to be done manually through admin dashboard.
- Cannot send the same message to multiple people without it creating a group text (specifically for us, when trying to cover a call out, would be nice to send the request one time to multiple caregivers, instead of going into each conversation one by one and pasting the same message to 15 people).
- Doesn't have automated responses to certain trigger words. Would be nice if a new hire could text "WELCOME" to the number and a response would be sent back automatically welcoming them to the team and giving them a little info.
- Message templates would also be nice, directions for new hires to clock in/out, who to call when, etc.
- Simple interface
- Import contacts
- Inbound and outbound messaging
- Sync and updating of messages
- Sync between devices
The easiest and most user friendly virtual phone system
- Mobile app and desktop app
- Converts your voicemails to text to read on a phone or desktop
- Great custom auto-attendant feature
- I'd love to see a 14-, 21-, or even 30-day trial
Like Having A Receptionist
- Answers my business phone for me.
- Provides the opportunity to have a welcome greeting, extensions.
- Takes voicemail messages for me.
- It would be nice to be able to see who is calling. Right now the call shows up as my Grasshopper number.
- Better set up of number of rings before going to voicemail. Seems I struggle with setting up the phone to ring on my cell long enough to determine if I should answer it.
Excellent PBX System for Cellular Users
- Ease of management of utility
- Ease of implementation
- Appearance of professionalism to first-time callers
- Tax exemption could be made easier
King of Phone Systems
- Professional answering service
- Great app and notifications
- Easy to use and setup
- Great customer support
- Better call display
- My name and sales are similar, so I sometimes get calls sent to the wrong extension.
Grasshopper is good for non-profits on the go
- Allows us to answer phone anywhere.
- Allows me to separate business and personal calls.
- Allow me to not associate phone numbers so that I can keep work calls to the office.
Grasshopper is a go-to for your business
- Price.
- Ease-of-use.
- Simplicity.
- More phone greetings.
- Voice options.
- Languages.
Great VoIP alternative to landlines
- Transcripts of voicemails
- Cost
- Overall functionality
- We really haven’t had any noticeable issues
Sharpest tool in our toolbox
- Calls are directed to individual salespeople or if that salesperson is not available we program the call to ring another so we don't lose a potential client.
- Faxes come to us via a PDF in our emails.
- Have an app so it is easier to change setup of voicemails or new numbers to direct to.
- Allows you to keep a consistent phone number over time.
- Allows instant contact between the customer and the business.
- Easily replaces more cumbersome and expensive physical phone systems.
- There is a bit of a learning curve in setting up systems, but that is not unusual for any system.
- In years of experience, that's all I can come up with that poses any sort of problem!
Life Save!
- Quick easy change of the numbers our calls get routed to.
- Super customer support and a ton of follow-up.
- I would like to be able to have different greetings for different incoming numbers... i.e. sales, customer support, etc.
Grasshopper saved our grASS!
- Allows texting with clients
- Protects personal cell phone numbers from being used by clients in off-hours
- Allows for access to phone lines from any location
- Initial setup can be very cumbersome
- Adding voice messages is challenging if the system is not cooperating
- Like to be able to customize the hours to incorporate a lunch message
Simple, sweet, and effective.
- Efficient
- Ease of use
- Reliable
- Delay in messages
- Transcribing messages is not accurate
Excellent service that I have been using for years.
- Notify me when someone has called or left a voicemail.
- The connection is always good and usually never lose a call.
- Affordable. Very affordable for what you get.
- The only thing that I would change is having text be part of the service without costing more.
Grasshopper is the only real option for small businesses.
- Works well with mobile phones.
- Easily set up a virtual operator/answering service and forward to unlimited departments/phone numbers.
- Inexpensive compared to traditional business landlines.
- There's a bit of a longer delay in voice transmission times since the calls are being picked up by Grasshopper and forwarded to you. On a Cell phone, that increases the lag in the time it takes the signal to go back and forth.
- Honestly, I can't think of anything else that Grasshopper doesn't do well since I've started using it.
Make your Self Discovery call.
- Phone support with setup and expansion.
- Mulitple extensions to allow smaller companies to expand as needed.
- Making voice over options part of the base plan rather than an add on.
- Better connection with calls. Sometimes I'll have a message yet my phone didn't ring!
- Text messaging in the base plan.
Grass-hoppin' into new businesses successfully
- Incoming and outgoing calls, voicemails, and texts are managed very well by the app.
- Excellent tools for managing availability (set hours to receive calls and hours for VM for example).
- Nice ability to add and manage extensions.
- Hard to think of anything to improve...having the voice-to-text that is an add-on service at a cheaper price would be great.
- Text is also an add-on service, but works well, at least on iOS in my experience.
Grasshopper saves the day for our business
- Call forwarding
- Call quality
- Technical support
- Great features
- Adding more features
- Do more complex call forward functions and more call routing features
- Call recording would be nice
Grasshopper lets you take your 800 number with you anywhere!
- Great user interface
- Mobile and desktop applications
- Easy to learn
- N/A
Grasshopper helps our customers skip to the front of the line!
- Extensions are easy to set up!
- The voice to text is irreplaceable
- Uploading replacement messages with a quick MP3 makes our life easier behind the admin curtain
- It would be phenomenal if receiving and sending text messages was included in a flat fee package.
- The option to pay quarterly or semi-annually would be ideal.
Great product, great price, great value
- I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
- I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
- The cost is very reasonable for the value added to our company.
- I do not care for the distinction between department extensions (with 1-digit extensions) and employee extensions (3 digit extensions). We have 8 who use extensions, but there is not functionality to make each of them a 1 digit extension.
- I would love to see a revolving extension. For example, we have "for the next available agent, please press 0". The system proceeds to call each of the assigned numbers in order. I would love for the order to automatically rotate that way the same person is not called first every time.
- The app could be more use-friendly.
Why I chose Grasshopper
- Easy setup
- Multiple extensions with greetings per extension
- Recorded calls if no one is able to answer
- Sometimes the call gets forwarded to me and other times the app notifies that I have a voicemail waiting when I never received the call.
Grasshopper a great choice for any business!
- The mobile app is great.
- It's very easy to use.
- Support is quick and helpful.
- The ability to manage users and options through the app would be helpful.
Our experience with Grasshopper has been a good one!
- Clear calls
- Ability to use cell phone for calls instead of landline
- Gives us a professional look
- We have an 888 # that we use for people to call in. But when we call out, we'd like to have the ability for the outbound call to have the name of our company instead of just the phone number that way people can know who is calling.