TrustRadius
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.https://dudodiprj2sv7.cloudfront.net/product-logos/ge/BZ/E4RE5MC9OK2C.JPEGLogMeIn, Inc.Jumping to the top of our PBX hunt2018-11-20T18:38:18.211ZThe entire org uses Grasshopper as our primary phone. In a day and age where everyone has smartphones, there is no need for desk phones at the office. Everyone is assigned an extension and placed in the directory for contact. Works perfectly, emails voicemail recordings, and easy to admin.
Sales and customer success use it the most heavily as well as management and admin staff. Having calls route to phones ensures calls are not missed, and no one has issues using the system.,Administration and setup is very simple
Recorded voicemails save time for staff
Easy to assign a new employee and extension so they can receive calls
Calls themselves are high quality and consistent/reliable,The interface for admin can be a bit clunky (but I know a new one has come out)
The mobile apps aren't great
Additional charge for SMS,9,Saving time and money on a traditional PBX system
Giving customers an easy way to reach the team without needing phone lines installed,Cisco VoIP PBX,Dropbox Business, Dropbox, HubSpot, Adobe Illustrator CC, Adobe Photoshop, Google Analytics, G Suite, Microsoft Office 365, Slack, Google Drive, ZenHub, Trello, JIRA Software,Anything customer-facing. Receiving calls and messages, etc.,All of the admin,Yes,6Matthew GardnerPut a spring in your phone system with Grasshopper2018-12-01T00:38:49.598ZWhen you want to implement a large phone system but you don't have a budget for many separate numbers, this is where Grasshopper comes in. We use it as our main extension for our circus school. Our different agents each have extensions that forward directly to their cell phones which allows us to maximize our reach.,The calls sent directly to your cell phone is a huge plus.
I really enjoy receiving the voice messages in email form so I can listen to them on my computer.
The process of selecting a phone number and getting everything set up was straightforward,The user interface feels slightly dated
Little bit of a learning curve figuring out how to set up everything,10,When setting up my business I was debating getting a cell phone with a new number specific to that business, but Grasshopper allows me to keep my same phone number by having an 888 number that can be forwarded to my existing phone. This saves me a big phone bill each month.
Receiving voice messages via email allows me to expedite response or forwarding the email along with voice message to the proper agent, again saving time and money.
The use of extensions, with custom answering messages can streamline and help filter some calls, like giving directions to our facility or where to go to get more information.,Tim MackGrasshopper: If you're looking for basic call functionality at an affordable price, this is the tool for you2018-11-28T22:42:20.616ZOur entire organization uses Grasshopper. Each employee has an extension through Grasshopper that goes to their personal phone, and then there are additional lines (i.e. Support, Sales, Representative) that go to various employees based on their responsibilities. We use Grasshopper as an easy way for each employee to have a phone extension without having physical wired phones or an expensive phone plan for the entire company.,Ease of use: It's incredibly easy to add or delete a new user and set up their personal phone to be receiving calls instantly.
Work hours customization: It's very easy to set up a custom work schedule. For example, if someone has a unique work schedule where they only want to receive calls on M,W,F, it's very easy to do so.
Email forwarding: You can quickly setup each individual extension with a unique email address to receive voicemails forwarded.,Missing: the ability to transfer to another extension. We often get calls that are better meant for another employee, and there's no way to forward the call to their extension. This can be incredibly frustrating, as we either have to get the person to call back or email the person directly.
Missed call: If you miss a call to your phone, there's no way to hear the voicemail directly on your phone, though a voicemail alert will still show up. The only way we can hear voicemails is to listen to it from the forwarded email message.,7,Overall, Grasshopper has had a positive impact on our business because it allows our employees to be reachable by clients if need be. Occasionally we get a disgruntled caller if we can't forward the call, however these are not typically clients so it doesn't appear to have affected our business overall.,Recruiterbox, FreshBooksLaura CainGrasshopper Pros & Cons2018-02-28T23:31:30.736ZGrasshopper is being used by our entire organization. Members of our sales, human resources, and production team all have Grasshopper extensions that allow external leads/clients/vendors/candidates to contact a member of our team directly. The business problem Grasshopper solves is staying connected and "professional" in a very flexible work environment. It allows our employees to take business calls from their couch, in an airport, or coming out from the gym. It also allows our team to keep their personal contact information confidential.,Grasshopper sends you a transcript and audio recording of voicemails. I love this feature because I can easily see who called me while in my email, listen to the recording through my headphones, and either call them back directly or forward the recording and transcript to the individual they were actually trying to reach.
Grasshopper does a good job at making their online platform for administrators easy to use and make changes!
Grasshopper does a good job at keeping the cost of their service down. Sometimes I'll get frustrated over something and then remind myself that for the price we're paying, they ARE meeting my expectations...,Making calls from your Grasshopper phone number - Sometimes (well, most of the time) I'll just make a call directly from my cell phone because the process of opening the app, typing in the number I want to call and then making the call can take more time than the call itself.
Missed Calls - Myself and other coworkers have experienced frustration with Grasshopper and "missed" calls. Sometimes my phone won't ring, but I'll get an email with a voicemail. So it skips ringing my phone all together and goes directly to voicemail. I've had my phone in my hand before, ringer on, and never receive a call but received an email with a voicemail.
Checking Voicemails on your phone - In order to hear a voicemail from your mobile device, you have to log into the app. But the voicemail shows up under missed calls / voicemails like normal phone calls but when you try to listen to it, it's just a recording of grasshopper telling you that you have a voicemail.
Transferring Voicemails - You have to memorize all the extensions and the process for transferring voicemails. While it's just memorization needed to make the process work correctly, it takes a lot of time to remember how to transfer the call, the extension you want to transfer it to, and sometimes after going through all of the steps I accidentally hang up on the caller. It's user error, but I feel like if they made the process simpler, and they gave you a directory when you indicate you want to transfer the call, it'd make it a lot easier.,7,It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
It's decreased the amount of time spent on unwanted sales calls via the call screening application.,UberConference and Google Hangouts,Paylocity Web Pay, Lesson.ly, TogglCourtney MuddSimple Solution for the Mobile Workforce2018-02-01T22:56:55.460ZOur small organization uses Grasshopper across the board for business related calls and support calls.
The sales team and support team both use Grasshopper, as well as our executive team.
Grasshopper solves the problem of needing to have customer phone calls routed to the cellphones of individual reps, without revealing the personal cell numbers of each rep. Our organization is extremely 'on' and involved, and we like to use mobile phones and cellphones with our clients instead of desk phones.,Call forwarding - Grasshopper forwards calls to my cell easily
Voicemail transcription - if a customer leaves a voicemail, the transcription is pretty accurate and it is funneled into our ticketing management system, Intercom
Simplicity - There aren't a lot of bells and whistles on our particular Grasshopper plan, and I like it this way. It makes calling as simple as picking up the phone, instead of a heavy data entry task.,I think the interface UI could use a facelift designwise. Some users don't like changes, but perhaps Grasshopper could create a new look for the dashboard without changing the placement of buttons. It just looks a bit dated but not terrible.
What I like best about Grasshopper is it is very simple and there aren't a ton of UI options, but a more formal integration with Salesforce would be good. Right now I believe integration can only be made via third party apps.,8,Grasshopper has been positive overall because it is inexpensive and agile/easy to use
Our customers are happy that they can reach us easily, and our reps are happy to use their phones mobilely
Integration with G-suite and intercom is great - saves time and keeps us from having to waste time logging calls,Freshdesk and Zendesk,UberConference, ZoomBecky Jewell Laughton
Unspecified
Grasshopper
14 Ratings
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