It does what it's supposed to, very few bells and whistles (but you also don't pay for bells and whistles)
We use Grasshopper so that our 3 managers can communicate with their team of caregivers, each manager on their own phone, but using the …
Starting at $29 per month
View PricingOverview
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and…
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Popular Features
- Call screening (36)10.0100%
- Message alerts (43)9.292%
- Answering rules (47)9.292%
- Mobile app for iOS (35)8.989%
Pricing
Solo
$29
On Premise
per month
Partner
$49
On Premise
per month
Small Business
$89
On Premise
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Grasshopper Tekla Live Link Beta Bridge Demo Pt1
YouTube
Grasshopper Generative Design Tutorial: Galapagos - Evolutionary Solving
YouTube
Demo Grasshopper Automatic Section Script for Rhino3d
YouTube
Rhino 6 Grasshopper - displaying realistic materials using Cycles
YouTube
Build a WUFI passive model in Grasshopper with Honeybee
YouTube
hyperbolic paraboloid via grasshopper
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Key Features
Key Features
- Desktop + Mobile Apps
- Voicemail Transcription
- Simultaneous Call Handling
- Custom Greetings
- Reporting
- Business Texting
- VoIP/Wifi-Calling
- Virtual Fax
- Incoming Call Control
- Business Phone Number
- Call Forwarding
- Voicemail
- Extensions
- Call Transfer
- Instant Response
Grasshopper Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Grasshopper Video
What is Grasshopper?
Grasshopper Competitors
- Phone.com
- DialPad
- PhoneSpeak
Grasshopper Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Phone.com are common alternatives for Grasshopper.
Reviewers rate Multi-level Interactive Voice Response (IVR) and User templates and Call screening highest, with a score of 10.
The most common users of Grasshopper are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(89)Attribute Ratings
Reviews
(1-25 of 56)Companies can't remove reviews or game the system. Here's why
May 12, 2021
It does what it's supposed to, very few bells and whistles (but you also don't pay for bells and whistles)
We use Grasshopper so that our 3 managers can communicate with their team of caregivers, each manager on their own phone, but using the same number. This allows the caregivers to have a single number to remember when they contact their manager, but also allows those managers to hand off conversations, when out of the office, or when covering shifts, for example, without needing to juggle multiple phones. And notifications can be scheduled so that only on-call managers are bothered, but any manager can go back and review conversations with their team.
- Desktop and phone applications, so you have options on how to communicate throughout the day.
- The ability to set extensions so that different people can switch on/off, allowing "work/life balance."
- The admin dashboard is very user friendly.
- It can connect to multiple contact accounts.
- Can be unreliable at times, technical issues where messages don't send or can't be received, and solutions to the issues depends heavily on who the support person is.
- Cannot set up extension schedules to automatically switch extensions based on dates/times, has to be done manually through admin dashboard.
- Cannot send the same message to multiple people without it creating a group text (specifically for us, when trying to cover a call out, would be nice to send the request one time to multiple caregivers, instead of going into each conversation one by one and pasting the same message to 15 people).
- Doesn't have automated responses to certain trigger words. Would be nice if a new hire could text "WELCOME" to the number and a response would be sent back automatically welcoming them to the team and giving them a little info.
- Message templates would also be nice, directions for new hires to clock in/out, who to call when, etc.
We used Grasshopper as the principal call out and in/out bound texting service for our law firm. This was the alternative to using our personal cell phones which was really not working for us. Grasshopper allowed us to create some separation between person and business matters as well as creating more solutions for clients to send and receive information from our office.
- Simple interface
- Import contacts
- Inbound and outbound messaging
- Sync and updating of messages
- Sync between devices
April 28, 2021
The easiest and most user friendly virtual phone system
Grasshopper is a great way to manage calls coming in. You can set up extensions for different departments, say sales, billing, and tech support. After working with a client, if they call back and go to billing or support, I know what they are calling for beforehand. Same with a new client or prospect, I will know before taking the call. It helps manage surprise calls better.
- Mobile app and desktop app
- Converts your voicemails to text to read on a phone or desktop
- Great custom auto-attendant feature
- I'd love to see a 14-, 21-, or even 30-day trial
April 09, 2021
Like Having A Receptionist
Grasshopper is being used throughout the organization. I use it to provide a professional phone number as well as identify why someone is calling based on the extension they select.
- Answers my business phone for me.
- Provides the opportunity to have a welcome greeting, extensions.
- Takes voicemail messages for me.
- It would be nice to be able to see who is calling. Right now the call shows up as my Grasshopper number.
- Better set up of number of rings before going to voicemail. Seems I struggle with setting up the phone to ring on my cell long enough to determine if I should answer it.
April 07, 2021
Excellent PBX System for Cellular Users
The whole organization utilizes Grasshopper, and it allows us to use our cellphones with a professional look to the business without revealing our personal numbers to the public. Grasshopper gives the appearance of a much larger organization and allows for visitors to get answers to questions easily without having to talk in person for dates and times.
- Ease of management of utility
- Ease of implementation
- Appearance of professionalism to first-time callers
- Tax exemption could be made easier
November 06, 2019
King of Phone Systems
Grasshopper is being used to handle all calls to our business and sort them according to the customers' needs. We can route the calls to the appropriate people to help our customers better. We can screen the calls coming in, and if the request is not urgent, we have a professional answering service that can take the call and give us a transcript of the caller's message so we can get back to them quickly.
- Professional answering service
- Great app and notifications
- Easy to use and setup
- Great customer support
- Better call display
- My name and sales are similar, so I sometimes get calls sent to the wrong extension.
October 22, 2019
Grasshopper is good for non-profits on the go
We have been using Grasshopper for about 3 years now. It works for us when we are on the go and not in the office when we don’t have access to a phone at a desk. Since most of the time we are out of the office anyway those are the times this works for us.
- Allows us to answer phone anywhere.
- Allows me to separate business and personal calls.
- Allow me to not associate phone numbers so that I can keep work calls to the office.
September 30, 2019
Grasshopper is a go-to for your business
I used Grasshopper as a convenient way to keep our companies phone calls under one roof. The service is easy to use and doesn’t require a lot of numbers or steps. Grasshopper is a service that I would recommend all companies integrate into daily use simple and convenient communication.
- Price.
- Ease-of-use.
- Simplicity.
- More phone greetings.
- Voice options.
- Languages.
September 28, 2019
Great VoIP alternative to landlines
We are out on the field constantly so we had to find a way to bring our office to us. Grasshopper did that for us, and it also allowed us to close out our phones so we could enjoy our personal time with our families. The extension features make our customers feel like they can reach the desired person a lot easier than before. Overall it allowed us to eliminate our landline and modernize our phone system to facilitate our needs.
- Transcripts of voicemails
- Cost
- Overall functionality
- We really haven’t had any noticeable issues
September 28, 2019
Sharpest tool in our toolbox
Grasshopper has been a very important tool for our sales team. Calls are seamless and so very convenient. The many features make this system very user-friendly and professional.
- Calls are directed to individual salespeople or if that salesperson is not available we program the call to ring another so we don't lose a potential client.
- Faxes come to us via a PDF in our emails.
- Have an app so it is easier to change setup of voicemails or new numbers to direct to.
I use Grasshopper to maintain consistency in contact information over time so that past customers have contact information that does not expire. I also use it to maintain direct contact between staff and customers no matter where a staff member may be or what time it is, they can be contacted immediately if required.
- Allows you to keep a consistent phone number over time.
- Allows instant contact between the customer and the business.
- Easily replaces more cumbersome and expensive physical phone systems.
- There is a bit of a learning curve in setting up systems, but that is not unusual for any system.
- In years of experience, that's all I can come up with that poses any sort of problem!
September 28, 2019
Life Save!
Score 10 out of 10
Vetted Review
Verified User
Grasshopper has been a lifesaver for several of our companies. During repeated power outages, we were immediately able to reroute calls to either working phone systems or cell phones. No orders lost!! Continue to add lines to our account.
- Quick easy change of the numbers our calls get routed to.
- Super customer support and a ton of follow-up.
- I would like to be able to have different greetings for different incoming numbers... i.e. sales, customer support, etc.
September 28, 2019
Grasshopper saved our grASS!
Grasshopper has created a freedom otherwise not available in small business that helps manage our day to day operations efficiently.
- Allows texting with clients
- Protects personal cell phone numbers from being used by clients in off-hours
- Allows for access to phone lines from any location
- Initial setup can be very cumbersome
- Adding voice messages is challenging if the system is not cooperating
- Like to be able to customize the hours to incorporate a lunch message
September 28, 2019
Simple, sweet, and effective.
Grasshopper provides a convenient and efficient way to field all calls. The back end system is easy to use to make adjustments when needed. Without Grasshopper, we wouldn't have access to our customers outside the footprint of our business.
- Efficient
- Ease of use
- Reliable
- Delay in messages
- Transcribing messages is not accurate
September 28, 2019
Excellent service that I have been using for years.
Score 9 out of 10
Vetted Review
Verified User
Grasshopper has helped my company by letting my customers call me and leave voicemails when wanting to begin our service. It is professional and helps my company run smoothly.
- Notify me when someone has called or left a voicemail.
- The connection is always good and usually never lose a call.
- Affordable. Very affordable for what you get.
- The only thing that I would change is having text be part of the service without costing more.
September 28, 2019
Grasshopper is the only real option for small businesses.
I use Grasshopper as the main telephone service at my main desk for clients to contact. It is inexpensive compared to business landline services, I can take it with me since it forwards to my mobile phone, and using a virtual operator to direct calls has virtually eliminated the huge number of telemarketers and scammers that used to call the business, wasting my time.
- Works well with mobile phones.
- Easily set up a virtual operator/answering service and forward to unlimited departments/phone numbers.
- Inexpensive compared to traditional business landlines.
- There's a bit of a longer delay in voice transmission times since the calls are being picked up by Grasshopper and forwarded to you. On a Cell phone, that increases the lag in the time it takes the signal to go back and forth.
- Honestly, I can't think of anything else that Grasshopper doesn't do well since I've started using it.
September 28, 2019
Make your Self Discovery call.
Score 9 out of 10
Vetted Review
Verified User
The Grasshopper phone system is used company-wide with our small company. It provides an affordable option for phone services to connect with our customers.
- Phone support with setup and expansion.
- Mulitple extensions to allow smaller companies to expand as needed.
- Making voice over options part of the base plan rather than an add on.
- Better connection with calls. Sometimes I'll have a message yet my phone didn't ring!
- Text messaging in the base plan.
September 28, 2019
Grass-hoppin' into new businesses successfully
We use Grasshopper for our expansion businesses to have dedicated numbers and call management without brand confusion for our other businesses. It is the sole phone contact source for two of our eCommerce endeavors.
- Incoming and outgoing calls, voicemails, and texts are managed very well by the app.
- Excellent tools for managing availability (set hours to receive calls and hours for VM for example).
- Nice ability to add and manage extensions.
- Hard to think of anything to improve...having the voice-to-text that is an add-on service at a cheaper price would be great.
- Text is also an add-on service, but works well, at least on iOS in my experience.
September 28, 2019
Grasshopper saves the day for our business
Grasshopper is very user-friendly and affordable. We use it as a core element in our business. Not only do we look and sound professional but we can take the calls on the go. The customer service is really amazing! Whenever we have an issue we get the best attention and service. This is a system that every consultant should have: affordable, easy and practical.
- Call forwarding
- Call quality
- Technical support
- Great features
- Adding more features
- Do more complex call forward functions and more call routing features
- Call recording would be nice
September 27, 2019
Grasshopper lets you take your 800 number with you anywhere!
I use Grasshopper on a daily basis as my business phone number to field calls and have a designated 800 number. The 800-number allows me to have a consistent identity so that if I relocate my office space I can take the number with me. It has been a great timesaver and corporate identity piece. I would recommend it for new business owners as well as seasoned businesses.
- Great user interface
- Mobile and desktop applications
- Easy to learn
- N/A
September 27, 2019
Grasshopper helps our customers skip to the front of the line!
Grasshopper is used across our entire organization. Using grasshopper helps us keep the business divisions organized with call flows to our partners that manage specific extensions. This makes things easier for both team members and our customers by getting them to where they need to be faster!
- Extensions are easy to set up!
- The voice to text is irreplaceable
- Uploading replacement messages with a quick MP3 makes our life easier behind the admin curtain
- It would be phenomenal if receiving and sending text messages was included in a flat fee package.
- The option to pay quarterly or semi-annually would be ideal.
September 27, 2019
Great product, great price, great value
Used for the entire organization, it addresses the problem of many remote workers who are still expected to have an office number. This way we also do not have to have a LAN line set up within the office space. it is perfect for our application where we need a store front, but also are not always there.
- I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
- I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
- The cost is very reasonable for the value added to our company.
- I do not care for the distinction between department extensions (with 1-digit extensions) and employee extensions (3 digit extensions). We have 8 who use extensions, but there is not functionality to make each of them a 1 digit extension.
- I would love to see a revolving extension. For example, we have "for the next available agent, please press 0". The system proceeds to call each of the assigned numbers in order. I would love for the order to automatically rotate that way the same person is not called first every time.
- The app could be more use-friendly.
September 27, 2019
Why I chose Grasshopper
We use Grasshopper to provide contact with our customers regardless if we are at the office or not. Some folks work remotely and this is the easiest way to provide seamless phone communication.
- Easy setup
- Multiple extensions with greetings per extension
- Recorded calls if no one is able to answer
- Sometimes the call gets forwarded to me and other times the app notifies that I have a voicemail waiting when I never received the call.
September 27, 2019
Grasshopper a great choice for any business!
Score 10 out of 10
Vetted Review
Verified User
Grasshopper is being used across the whole organization. It makes having a business line simple and assuring the calls are directed to the right people.
- The mobile app is great.
- It's very easy to use.
- Support is quick and helpful.
- The ability to manage users and options through the app would be helpful.
September 27, 2019
Our experience with Grasshopper has been a good one!
We primarily use it to make and receive calls for our business.
- Clear calls
- Ability to use cell phone for calls instead of landline
- Gives us a professional look
- We have an 888 # that we use for people to call in. But when we call out, we'd like to have the ability for the outbound call to have the name of our company instead of just the phone number that way people can know who is calling.