TrustRadius
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.https://dudodiprj2sv7.cloudfront.net/product-logos/ge/BZ/E4RE5MC9OK2C.JPEGLogMeIn, Inc.Grasshopper is the perfect phone system for small companies on the go2019-02-01T19:49:15.174ZWe use Grasshopper as our sole business phone line. We do not have a hard landline. We are a team of three with two based in NY and one in Nevada. Grasshopper allows each of us to have an extension and calls are routed directly to our cell phones. Since we are constantly on the go it's great not to have to worry about missing important calls as well as always appearing professional since our business line is "always on" regardless of where we are. It's perfect for a small organization like ours (or even a large one) that are not centrally located.,Since calls always come into my cell phone from the same Grasshopper number I just saved that number in my phone as my company name. So I always know when a call is coming in for my company and that it's not a personal call. Of course, all calls are saved and logged in Grasshopper so if I need to go back and check the actual caller ID I can do that.
All voicemails are immediately sent as audio files in an email to the email address on file for each extension. I personally love this feature. I can choose to go into the Grasshopper app to listen to them but its use so much more convenient to get an email, open it up and listen right from the email. The caller ID for the call is also included in the email text. So all the info I need for any missed calls is right there. Great stuff.
By far, one of my favorite features is the option to receive faxes to the same business number. Even though fax is being used less these days it is still used quite a bit and being able to receive faxes and having them immediately emailed to me is great.
The ability to transfer calls from extension to extension (as in cell phone to cell phone) is great. It doesn't matter where my colleague is. I can send the call to the right person and it's ringing on their phone in seconds.,There isn't much I can think of, although right now one of my team members isn't having her calls come through for some reason. We have to troubleshoot it and see if it isn't an issue with her phone first. But obviously its never good when things like that happen. Can't put the blame anywhere yet as we haven't yet looked at the issue.
Placing calls from within the Grasshopper app isn't always so solid. I've tried placing outgoing calls from the app and I've had issues where the person I called couldn't hear me or the call would just drop out of nowhere. It hasn't happened in a while but it did happen a few times when I first started using it. Admittedly that was over 4 years ago so it may not be an issue anymore.
This is a little out there but it would interesting if there were an option to SEND faxes as well. If I could take pictures of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people and companies out there (strangely) that like to receive things via fax (i.e. the IRS still has some services that can only be taken care of if documents are mailed or faxed in). I'm sure eventually this will go the way of the dinosaur though.,9,The cost is incredibly small for the plan I use and the feature set we get is absolutely fantastic. I'm generally spending less than $20/month and that allows us to handle all of our business calls.
It has definitely saved time as well because any incoming voicemails or faxes are immediately emailed. That alone saves me time from having to log in to the Grasshopper interface.
Setup also saves time. Set things up once, and you'll almost never have to do it again (unless you're adding a new user or changing cell phone info). The app is feature rich, although admittedly I do not use it as much as the online site when I need to address issues. Get familiar with the online user interface as this is the easiest way to get things set up.,,Plutio, SkypeDaniel Shatzkes CEO Entrepreneur, Manufacturer, MusicianJumping to the top of our PBX hunt2018-11-20T18:38:18.211ZThe entire org uses Grasshopper as our primary phone. In a day and age where everyone has smartphones, there is no need for desk phones at the office. Everyone is assigned an extension and placed in the directory for contact. Works perfectly, emails voicemail recordings, and easy to admin.
Sales and customer success use it the most heavily as well as management and admin staff. Having calls route to phones ensures calls are not missed, and no one has issues using the system.,Administration and setup is very simple
Recorded voicemails save time for staff
Easy to assign a new employee and extension so they can receive calls
Calls themselves are high quality and consistent/reliable,The interface for admin can be a bit clunky (but I know a new one has come out)
The mobile apps aren't great
Additional charge for SMS,9,Saving time and money on a traditional PBX system
Giving customers an easy way to reach the team without needing phone lines installed,Cisco VoIP PBX,Dropbox Business, Dropbox, HubSpot, Adobe Illustrator CC, Adobe Photoshop, Google Analytics, G Suite, Microsoft Office 365, Slack, Google Drive, ZenHub, Trello, JIRA Software,Anything customer-facing. Receiving calls and messages, etc.,All of the admin,Yes,6Matthew GardnerPerfect system for the small business with a focus on mobility2019-02-08T03:01:15.071ZWhen we first launched our company we chose grasshopper because we all had second jobs. Later when we progressed to having an office with a full-fledged phone system. Even after we began offering our home phone service we kept grasshopper as a backup solution which works wonderfully. Price and value are very good and having a backup system in the cloud things that we never have to risk missing I call.,Forwarding
Easy configuration
Ability to get new numbers and assigned them rapidly,I would like to see the softphone feature completely redone.
I would like grasshopper calls that are coming in on my cell phone to launch in the grasshopper app so I can clearly see immediately if it was coming from my phone or grasshopper app.
Integration with premise-based systems would be a very useful solution.,8,The ROI is very good as long as you have a limited number of users and you don't require physical handsets.
This is a very good system for any company where the majority of the employees spend a lot of time in the field.
From day one, I've always been impressed by the features that were available.,3CX Phone System and Digium Asterisk,Microsoft 365 BusinessKevin FreelsGrasshopper makes Business phone system set up a breeze and affordable!2019-01-23T16:03:59.223ZOur entire company used Grasshopper. Since many of our team members work remotely, Grasshopper makes it easy to set up extensions, forward calls, ring multiple numbers, and have custom VoiceMail and VM to Email. We have 2 Toll-free numbers and a few local numbers. Each employee can log in and customize their VM and OOO messages. Grasshopper is both feature-rich and affordable.,Easy Setup, you can be up and running in 24 hours or less.
You get unlimited extensions, so growing your team doesn't cost an arm and a leg.
The Voicemail to email feature is great when you are on the go. You can even send voicemail messages to multiple people if needed.,The Voice to text (email) could be a bit more accurate, but sometimes it's because the person doesn't speak clearly or they have an accent and that can cause issues with the voice to text feature.,9,Grasshopper has made it very cost effective to scale with employees as there are no additional costs for adding extensions to the account.,RingCentralChris DonaldPut a spring in your phone system with Grasshopper2018-12-01T00:38:49.598ZWhen you want to implement a large phone system but you don't have a budget for many separate numbers, this is where Grasshopper comes in. We use it as our main extension for our circus school. Our different agents each have extensions that forward directly to their cell phones which allows us to maximize our reach.,The calls sent directly to your cell phone is a huge plus.
I really enjoy receiving the voice messages in email form so I can listen to them on my computer.
The process of selecting a phone number and getting everything set up was straightforward,The user interface feels slightly dated
Little bit of a learning curve figuring out how to set up everything,10,When setting up my business I was debating getting a cell phone with a new number specific to that business, but Grasshopper allows me to keep my same phone number by having an 888 number that can be forwarded to my existing phone. This saves me a big phone bill each month.
Receiving voice messages via email allows me to expedite response or forwarding the email along with voice message to the proper agent, again saving time and money.
The use of extensions, with custom answering messages can streamline and help filter some calls, like giving directions to our facility or where to go to get more information.,Tim Mack
Unspecified
Grasshopper
18 Ratings
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