Grasshopper Return on Investment, Reviews & Ratings 2025

Name: Grasshopper, the Entrepreneur's Phone System: How It Works
Uploaded: 2017-04-26T20:04:22.000Z
Duration: 2 min
Description: What is Grasshopper?

Overview

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and…

Learn from top reviewers

A basic but effective solution for in/outbound texting and calls

Rating: 7 out of 10

May 3, 2021

IncentivizedVetted ReviewVerified User

We used Grasshopper as the principal call out and in/out bound texting service for our law firm. This was the alternative to using our personal cell phones which was really no...

Reyes Julliana

Partner - Legal

Partner and Attorney

Bailey Reyes, PLLC

1 year of experience

The easiest and most user friendly virtual phone system

Rating: 9 out of 10

April 28, 2021

IncentivizedVetted ReviewVerified User

Grasshopper is a great way to manage calls coming in. You can set up extensions for different departments, say sales, billing, and tech support. After working with a client, i...

Sanjit Mandal

Strategist - Professional Services

Digital Marketing Strategist

California SEO Professionals

2 years of experience

Like Having A Receptionist

Rating: 10 out of 10

April 9, 2021

IncentivizedVetted ReviewVerified User

Grasshopper is being used throughout the organization. I use it to provide a professional phone number as well as identify why someone is calling based on the extension they s...

Diane Helbig

Consultant - Other

Business Advisor

Seize This Day

4 years of experience

Excellent PBX System for Cellular Users

Rating: 10 out of 10

April 7, 2021

IncentivizedVetted ReviewVerified User

The whole organization utilizes Grasshopper, and it allows us to use our cellphones with a professional look to the business without revealing our personal numbers to the publ...

Scott Banks

Administrator - Corporate

Memebership & Events Coordinator

Historic Organ Restoration Committee, Inc

4 years of experience

Great product, great price, great value

Rating: 10 out of 10

September 27, 2019

IncentivizedVetted ReviewVerified User

Used for the entire organization, it addresses the problem of many remote workers who are still expected to have an office number. This way we also do not have to have a LAN l...

David Renberg

Partner - Corporate

Broker/Owner

Foundation Realty

2 years of experience

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Solo

$29

On Premise

per month

Partner

$49

On Premise

per month

Small Business

$89

On Premise

per month

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Demos

Grasshopper Tekla Live Link Beta Bridge Demo Pt1

YouTube

Grasshopper Generative Design Tutorial: Galapagos - Evolutionary Solving

YouTube

Demo Grasshopper Automatic Section Script for Rhino3d

YouTube

Rhino 6 Grasshopper - displaying realistic materials using Cycles

YouTube

Build a WUFI passive model in Grasshopper with Honeybee

YouTube

hyperbolic paraboloid via grasshopper

YouTube

View more demos

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.7

Avg 8.0

9.4
Hosted PBX
(23) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
10
Multi-level Interactive Voice Response (IVR)
(24) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
10
User templates
(19) Ratings
Create and apply batch configurations to multiple users at once
9.4
Call reports
(33) Ratings
Historical call analysis and trending metrics
9.4
Directory of employee names
(34) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

9.6

Avg 8.4

9.2
Answering rules
(47) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
9.6
Call recording
(22) Ratings
Automatic recording of inbound and outbound calls
9.8
Call park
(12) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
10
Call screening
(36) Ratings
Ability to block numbers or send calls directly to voicemail
9.2
Message alerts
(43) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

7.9

Avg 8.0

7.9
Video conferencing
(3) Ratings
Built-in video conferencing capabilities
7.7
Audio conferencing
(7) Ratings
Audio conferencing credentials for all on the system.
8.2
Video screen sharing
(3) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
8
Instant messaging
(9) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

8.9

Avg 8.0

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Product Details

About
Competitors
Tech Details
FAQs

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Key Features

Desktop + Mobile Apps
Voicemail Transcription
Simultaneous Call Handling
Custom Greetings
Reporting
Business Texting
VoIP/Wifi-Calling
Virtual Fax
Incoming Call Control
Business Phone Number
Call Forwarding
Voicemail
Extensions
Call Transfer
Instant Response

Grasshopper Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Multi-level Interactive Voice Response (IVR)
Supported: User templates
Supported: Call reports
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts

VoIP system collaboration Features

Supported: Video conferencing
Supported: Audio conferencing
Supported: Video screen sharing
Supported: Instant messaging

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Grasshopper Video

What is Grasshopper?

Grasshopper Competitors

Phone.com
DialPad
PhoneSpeak

Grasshopper Technical Details

Deployment Types	On-premise
Operating Systems	Windows, Mac
Mobile Application	No

Frequently Asked Questions

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Phone.com are common alternatives for Grasshopper.

Reviewers rate Multi-level Interactive Voice Response (IVR) and User templates and Call screening highest, with a score of 10.

The most common users of Grasshopper are from Small Businesses (1-50 employees).

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Comparisons

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Reviews From Top Reviewers

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(1-5 of 54)

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A basic but effective solution for in/outbound texting and calls

Rating: 7 out of 10

Incentivized

May 03, 2021

RJ

Reyes Julliana

Partner and Attorney

Bailey Reyes, PLLC (Law Practice, 1-10 employees)

Vetted Review

Verified User

1 year of experience

Return on Investment

Hard to establish hard numbers for this but given the price point it was very useful and cost effective
Easier to communicate with clients
Better separation of work and personal matters

The easiest and most user friendly virtual phone system

Rating: 9 out of 10

Incentivized

April 28, 2021

SM

Sanjit Mandal

Digital Marketing Strategist

California SEO Professionals (Marketing and Advertising, 1-10 employees)

Vetted Review

Verified User

2 years of experience

View profile

Return on Investment

Not missing calls
Head space when calls come for sales, billing, or support

Like Having A Receptionist

Rating: 10 out of 10

Incentivized

April 09, 2021

DH

Diane Helbig

Business Advisor

Seize This Day (Management Consulting, 1-10 employees)

Vetted Review

Verified User

4 years of experience

View profile

Return on Investment

Presenting my business in a more professional light has been valuable for my business overall.

Excellent PBX System for Cellular Users

Rating: 10 out of 10

Incentivized

April 07, 2021

SB

Scott Banks

Memebership & Events Coordinator

Historic Organ Restoration Committee, Inc (Non-profit Organization Management, 1-10 employees)

Vetted Review

Verified User

4 years of experience

Return on Investment

Ease of communicating with customers
Ease for customers to get information before planning a trip without having to have a call to a staff member.
Ease of routing calls to the correct person.