TrustRadius Insights
GreenRope is a versatile Customer Relationship Management system that offers a wide range of features to address various business needs. …
Starting at $149 Per Month [Unlimited Users]
View PricingOverview
What is GreenRope?
GreenRope is a CRM tool focused on marketing automation, sales pipelines, and customer service. It includes advanced marketing automation capabilities, sales force automation, and a tool box of features to help manage and operate the business.
Recent Reviews
Popular Features
- Customer data management / contact management (13)9.696%
- Email marketing (13)9.696%
- Task management (13)9.696%
- Custom fields (13)9.292%
Pricing
Starter
$149
Cloud
Per Month [Unlimited Users]
Prime
$199
Cloud
Per Month [Unlimited Users]
Pro
$249
Cloud
Per Month [Unlimited Users]
Entry-level set up fee?
- $399 Per AccountRequired
For the latest information on pricing, visithttp://www.greenrope.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Greeenrope SoPops Demo v1
YouTube
GreenRope - Salesforce Plugin Demo
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is GreenRope?
GreenRope aims to be a one-stop shop for sales, marketing, and operations. GreenRope includes advanced marketing automation capabilities, sales force automation, and a tool box of features to help manage and operate the business.
GreenRope's CRM aims to help business owners, sales managers and marketers bridge the gap between departments and make data accessible throughout, so the business runs smoothly and effectively with all the information a team needs to better target and serve their leads and customers.
GreenRope Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Additional Features
- Supported: Event Management
- Supported: Predictive Analytics
- Supported: A/B Testing
- Supported: Website Builder
- Supported: Calendar Booking
- Supported: Website & Analytics
- Supported: Social Network Marketing
- Supported: Project Managment
- Supported: SMS Marketing
- Supported: Surveys
- Supported: Lead Capture Forms
- Supported: Wiki
- Supported: Learning Management System
- Supported: eCommerce
- Supported: Tracking & Statistics
GreenRope Screenshots
GreenRope Integrations
- WordPress
- GoTo Meeting
- Olark
- QuickBooks Online
- Zapier
- Magento Commerce Cloud (formerly Magento)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Salesforce
- Outlook
- Gmail
GreenRope Competitors
GreenRope Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Internationally Supported |
| Supported Languages | English, British English, Spanish, French, German, Norwegian, Swedish, Danish, Finnish, Icelandic, Portuguese, Italian, Dutch, Slovenian, Polish, Czech, Russian, Ukrainian, Hebrew, Farsi, Arabic, Chinese, Japanese, Korean, Thai, Vietnamese, Hindi, Turkish, Hungarian |
Frequently Asked Questions
GreenRope is a CRM tool focused on marketing automation, sales pipelines, and customer service. It includes advanced marketing automation capabilities, sales force automation, and a tool box of features to help manage and operate the business.
Reviewers rate Opportunity management and Interaction tracking and Case management highest, with a score of 9.8.
The most common users of GreenRope are from Small Businesses (1-50 employees).
GreenRope Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 65% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 0% |
Comparisons
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Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
GreenRope is a versatile Customer Relationship Management system that offers a wide range of features to address various business needs. Users rely on GreenRope to effectively manage their marketing and sales activities, coordinate business communications, and improve internal operations. The software is utilized by a distributed workforce, making collaborative hosted tools essential. The platform serves as a CRM for everyone in the organization, allowing users to capture leads, follow up with clients, and manage contacts. Additionally, GreenRope's project management tools are employed by each division to streamline workflow and enhance productivity. The software is particularly valued for its ability to track all client online activity, including email, social media, and website visits. With its email marketing features, GreenRope enables users to track emails, identify hot prospects, and make data-driven decisions. It also functions as an all-in-one platform for managing drip campaigns, customer lists, sales calls, sign-up widgets, and creating small information websites. GreenRope proves to be a time saver by keeping all contact data current, managing marketing efforts, and facilitating project collaboration for small teams. Small businesses benefit from the software's capability to keep track of customer inquiries, sales calls, and orders in an easy and reliable manner. Moreover, GreenRope caters to the needs of different industries such as social media management agencies or consultants and coaches who utilize it for CRM purposes or managing email campaigns and client relationships. With its comprehensive CRM capabilities, marketing automation tools, and project management functionality, GreenRope provides the necessary resources for businesses' growth and success.
Affordable and Full-Featured Application: Many users have praised GreenRope for providing a full-featured application at all pricing levels, making it an affordable alternative to other CRM software. Some users found that this allowed them to replace several pieces of software, saving costs and improving efficiency.
Responsive Customer Service: Several reviewers have highlighted the excellent customer service provided by GreenRope. They mentioned that the customer support team is responsive and genuinely helpful. Additionally, users appreciated the fantastic training and setup calls offered by the customer service team.
Customization Options: The ability to customize data sets and personalize the dashboard has been highly valued by users. This feature allows for better management and segmentation of contacts tailored to specific industry and business needs. Moreover, users found that customizing colors, icons, and sizes enhanced their creativity and productivity.
Confusing User Interface: Users have found the user interface of GreenRope to be confusing and have faced a steep learning curve in understanding how to input and work with data. Some users felt overwhelmed by the heavy focus on marketing features, when they simply wanted to start with basic email campaigns.
Integration Challenges: Several users experienced difficulties integrating GreenRope with other software platforms such as WordPress and ClickFunnels. They also expressed frustration with the forms code not aligning well with their websites and requiring manual coding adjustments.
Limited Customization Options: Users mentioned that GreenRope's email templates were inflexible and lacked the features of other similar tools like Constant Contact, making efficient messaging difficult. Additionally, users desired more customization options for the dashboard, drip-file campaign date scheduling, website templates, and email templates.
Users of GreenRope commonly recommend the following:
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Take advantage of the free training hours and thoroughly learn the system. Users suggest being patient and dedicating time to understand and learn the powerful capabilities of GreenRope. They recommend utilizing the free training offered at setup and making a list of processes to automate. They also suggest thoroughly testing GreenRope before implementing it to ensure it meets your company's needs.
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Utilize the reporting tools and support provided by GreenRope. Users highly recommend using GreenRope's reporting tools to identify the effectiveness of emails and other marketing efforts. They find GreenRope organized and easy to work with, and they suggest getting support from the GreenRope team, as they are known for their great service. Users also recommend making friends with the GreenRope team for additional assistance.
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Consider GreenRope as a complete CRM and marketing automation solution. Users think that GreenRope is one of the best CRM systems available, offering email marketing capabilities and integrating multiple needs into one platform. They suggest knowing all the features that GreenRope offers before looking elsewhere for other software solutions. Some users compare GreenRope favorably to other platforms like InfusionSoft and Hatchbuck, mentioning that it is less confusing than InfusionSoft and more full-featured than Hatchbuck. Users highly recommend GreenRope for companies looking for marketing automation, but emphasize the importance of having a good systems admin or developer on staff to fully leverage its power.
Overall, users recommend being patient, taking advantage of training, utilizing reporting tools, relying on support, fully exploring all features, carefully planning implementation, and considering GreenRope as a comprehensive CRM and marketing automation solution.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
April 27, 2016
Great bang for the buck that will take you all the way.
Score 9 out of 10
Vetted Review
Verified User
We use GreenRope to keep track of everything about our customers. Every inquiry, every sales call, all their orders. We are a Start-Up company of 4 years. GreenRope has proved easy enough to get started with that we were able to make use of it within days of getting going. First we tried Salesforce. It seemed great if you were a big company. Not even a phone number for little guys to call. Next we tried Infusionsoft. Seems like it was a great program until they did a big platform switch just about when we came on board. Every thing I wanted to do they would say, "oh sorry, you cant really do that yet." With GreenRope, everything that I expect to work, works. And it is easy and reliable.
- Easy to get going with. They were great help in importing data from infusion soft. Great people to work with in training.
- Low cost. This program is affordable for us little guys. Does what you need. Cost less than half of infusion soft for more.
- Powerful. It lets me do all the things that I want. They are responsive to new feature requests too. When you make a suggestion you feel like it is heard and appreciated.
- I would like to see deeper email integration. I believe it is soon on the way.
65%
6.5
30%
3.0
100%
10.0
80%
8.0
53.33333333333333%
5.3
65%
6.5
45%
4.5
90%
9.0
N/A
N/A
80%
8.0
- Much better bang for the buck than Infusionsoft or Salesforce
- Has helped us keep track of our growing contacts database of customer prospects.
- We have been far more responsive to customer inquiries since it has been on board.
Infusionsoft. Promised of lots of power. Got lots of "No"s when asking for anything non standard.
Compared with a dozen others. My favorite.
Compared with a dozen others. My favorite.
2
CRM, Marketing Automation, Order follow up, customer care
1
- Implemented in-house
Score 9 out of 10
Vetted Review
Verified User
We are using GreenRope to manage drip campaigns, customer lists and sales calls; sign up widgets and create small information web sites etc. Everyone in my company is using this product and it is a time saver. It keeps all of our contact data current, manages our marketing and allows our small team to collaborate on projects easily.
- I love the drip campaigns - now that I have the hang of how to set them up
- Lead management is another song suit of GreenRope
- Keeping my team on the same page with workflows and wikis is also another strong advantage of GreenRope
- There is nothing I would change about GreenRope so far, it's a steep learning curve.
77.77777777777777%
7.8
90%
9.0
90%
9.0
90%
9.0
90%
9.0
90%
9.0
90%
9.0
90%
9.0
90%
9.0
90%
9.0
- It's early days for me but my very first widget had 40 people sign up for my Event Coordinators group.
- HubSpot,Infusionsoft
I looked into both of the programs mentioned above and I truly appreciate the initial costs and training of GreenRope - the program is in my personal opinion much stronger that either of the two mentioned above and less threatening to get started with.
My web mistress has been creating forms for downloads and sign ups, I am using it for marketing to businesses and I have a data entry clerk using it for creating work flows and wikis
Very little skill is required and what you do need is taught to you by way of webinars and the huge data base of support tutorials. Their online support is wicked good!
- Managing email campaigns
- Reaching out to businesses
- Tracking effectivness
- Nothing so far, but it is early days for our organization. Greenrope does so much though that I am certain we will find some innovative ways to use it
- Unsure at this time
- Implemented in-house
Yes
We started by getting clear about what we wanted to accomplish with the use of the system, broke our business and its needs into segments and we are now implementing the system one segment at a time. We created the emails first, the creative images etc next, the sign up widgets and then the web pages. Once those things were accomplished we then set up our drip campaigns. The first one launches later today and I will update how it works from there!
- Creation of the web pages is not easy if you are non technical. The support staff is usually on hand though to walk you through challenges. There are issues with the mobile page builders and learning which widget sizes to use so that things display properly, but once you figure out the little quirks, it works very well.
- Getting clear about what we wanted our campaigns to accomplish was a big challenge.
- Learning the power and limitations of the tools is important. Taking as much training as you can when you have never used a system this powerful before is very important to achieving success.
- Many of the functions inside of Greenrope are very easy to use like the widget creator, the email creator and the calendar.
- The web site builder is, so far, the most challenging thing to use. It has some quirks to it. For example, if you are using the responsive templates never use the standard widget maker, always go of the narrow one or your sign up form will not display properly, it will be cut off. Image handling is another challenge as the resize side of the media gallery pixelates images, however the resize inside of the main text wysiwyg editor works perfectly and as expected. If you are not a very technical person, this can be a bit daunting, however the support staff are quite quick to help you. The coders are also excellent at responding to the customers needs.
Yes, but I don't use it
March 18, 2015
Greenrope is a Serious Tool for Business Development
Score 10 out of 10
Vetted Review
Verified User
I chose GreenRope for my organization to manage our marketing and sales activities and to coordinate business communications. My company employs a distributed workforce, so collaborative hosted tools are essential for us. It is used across the organization: CRM for everyone, marketing for each of our divisions AND for some of our clients, job tickets for our marketing support group, document hosting and management for our business education/mentor group. Each of our divisions uses the project management tools.
- Email management: The tools in Greenrope provide a very broad range of both private email and mass/marketing email tools - broader than the standalone email marketing tools like Constant Contact and Mailchimp. I like how it integrates to our Gmail for corporate visibility to all customer communications. The ability to schedule drip campaigns, RSS feeds, and very targeted email strategies is also a huge plus.
- CRM: The customer management tools give tremendous visibility to all our customer activities, facilitate assigning specific employees to specific tasks and activities, and allow us to see the number and value of the activities each customer is engaged in through lead scoring. Greenrope keeps us on top of customer needs and wants.
- Social integration. I love that our customers' social activity with us across all our social channels is included in lead scoring and visible in the customer panel. Quantifying social media activity is critical, and the social integration in Greenrope helps us do a better job of that.
- The project management software - while usable in its current form - can still benefit from further development. But I've noticed that they are working on it, so it seems they are aware of this area of opportunity.
- This is a little thing, but I'd like the ability to drill into specific tasks from more areas, and mark them complete quickly or make notes on them.
- I honestly don't have many suggestions. I use their ticket system to make suggestions when they occur to me, and they tend to incorporate suggestions very quickly into subsequent builds.
- Increased employee efficiency. We were using Capsule CRM for customer management, Mail Chimp for email marketing, Wrike for project management, and Zendesk for our help desk. Getting all these software packages into one system cleaned up a lot of double-entry and allowed us to focus on the work instead of constant focus on tracking/managing the work.
- Better visibility to opportunities. Lead scoring, consolidated customer data, and more visibility to customer interaction (email responses, social tracking, etc.) have given us much better insights about business opportunities to pursue.
- Infusionsoft,HubSpot,Hatchbuck
At the time I selected GreenRope for our business, Hatchbuck wasn't an option but Infusionsoft and HubSpot were. Since then, I have included Hatchbuck in my analyses for customers who are selecting new CRM/Marketing Automation software. Greenrope has all the functionality that Infusionsoft has. Sure, there are minor differences where each offers some things the other doesn't, but those things are in the "what else does it do" category for each software. The big deliverables in the two software are the same. For me, it mattered that Greenrope did not require the upfront fees that Infusionsoft requires. Some organizations may need all the upfront support that's delivered in the Infusionsoft setup, but for those who can do their own data imports and setups, Infusionsoft didn't offer the "out" from that up-front cost. Greenrope was fast and easy to get into, there was extra support available for companies that needed to buy some hours, but you didn't have to spend that money if you didn't need it. Infusionsoft's GUI is 'sexier' than Greenrope's, but Greenrope keeps making improvements to the GUI, and I find it very easy to navigate and use. I also often train new employees or client employees how to use Greenrope. I find it very easy to teach and new users get up to speed quickly.
11
Project coordination, sales, marketing, customer support.
We don't require an in-house support function for Greenrope. The skills required include an ability to import data on occasion. Otherwise, we don't spend time supporting Greenrope - we spend time using it for business activities.
- Standardizing the way we record, manage, tag, and monitor customer data. As our customer database has become cleaner and more robust, our customer management has improved and we are able to draw better insights from it. As we brought all our disconnected or semi-connected systems into Greenrope, we dramatically improved the quality of our customer data. The user defined fields and flexible customer views were an important part of that, as were the tagging and grouping capabilities.
- Quality of Service metrics. Using Greenrope and its functions related to assigning tasks and follow-ups to oneself or other members of the team enabled us to set goals for better customer support and to achieve those goals.
- More granular marketing. The list segmentation capabilities of Greenrope were essential to our goal of sending out less 'mass' communications and more targeted and personalized communications.
- Targeted RSS feeds (we have several websites and approximately 18 different interest feeds) via email to specific lists (in this case, as groups). I didn't expect this capability when we got into Greenrope, but we are busy implementing it now.
- Integration of our live chat (Olark) with the CRM data was also something I didn't expect, but which we have definitely implemented and benefited from. There are so many ways we communicate with customers - private email, multiple social channels, live chat, etc. - and Greenrope does a really good job of keeping all that communication together so we can see the whole picture of our customer interactions.
- We have one site that is an education site using Moodle. One of our next areas of exploration is to see how we can integrate customer data from that site into the Greenrope view of those customers.
- I have one of my developers looking at how much integration we might be able to pursue between Greenrope and Joomla. We use all Joomla sites - for our businesses and also for client businesses - and it seems as though there might be some opportunity there to improve customer visibility from our website interactions.
January 14, 2015
A system that lets us show our clients we care
Score 10 out of 10
Vetted Review
Verified User
We use GreenRope throughout our entire company from following and communicating with new client leads to website tracking and finally through email campaign messages and using surveys after working with them to find ways to improve our operations internally.
- Greenrope's dashboard is great because it gives me a snapshot on what is happening right now and notifies me on what needs to get taken care of right now. For instance, what phone calls do I need to make this morning or what events I need to prepare for in the afternoon. It also keeps track of what other employees are doing and how close they are to finishing current projects.
- Gives me an up to the second picture of who is interacting with me from email reads or website clicks. From this we can find out which webpages and content is most important for our clients. We can also look at what webpages work for a client and what drives them to make an appointment.
- Greenrope is robust and able to automate tasks eliminating errors made by our employees.
- I love Greenropes interface on the computer and would like to see their iphone app look and behave similarly.
- I would like to see Greenrope have the ability to print greeting cards from my contact list and mail them.
- Improved front office efficiency. Able to reduce amount of time front office needs to spend preparing each new first appointment by 15 minutes.
- By providing an automated system to deliver important and time-sensitve information. Client quickly realizes we care about them.
- Able to get critical information through surveys with information that can be automatically saved in their profile. This let's us know what our clients want NOT what we think they need.
- Infusionsoft,Zoho CRM,SugarCRM,Pipedrive,Hatchbuck
Greenrope is both easy to use and gave us ALL their software functionalities without having to pay to upgrade. Pricing is based on number of emails. Greenrope appears to have all what we're looking for, from setting up internal project tasks and todo's, accounting function with quickbooks, calendar and event planning(able to put on a class and have people pay online for course which reduces hundreds of hours), DRIP campaigns with robust triggers that can automated.
- DRIP Campaigns
- Website Tracking
- Project Tracking
- Iphone app is slower than wanting
- Needs to integrate card and envelope printing and mailing capabilities
Yes
It works throught an mobile internet connection through google or safari fine. But, the iphone app is limited in its capabilities. I would like it to have ability to track websites in the app.