Groove, a Clari company

It is very user friendly. There are not any features that I don't understand.

previous products were not user friendly and caused computer issues. Groove is first product we have used that actually does what it is supposed to and is user friendly!

Very user friendly and easy to learn

It took a minute for me to get my flows and margin errors just right, and when it comes to getting the correct email formats. However, my two connections with your service team were very good, so I know I can always reach out for help when needed. Plus, I cannot think of a time when the service has been unavailable.

Easy to navigate for myself and clients!

For the features that I use, Groove is very user friendly.

I think the usability is great

good integrations but templates are sometimes too generic

Sometimes it can be a littler hard to use being thatt there are so many tools. I wish i had expertise on how to use all the features in groove but that could just be a company training thing. Did take me a really long time to get accommodated but i love it

Groove has been rather easy to use. I, myself, have been taught how to use it and therefore, trained new hires and displayed all of Groove's beneficial features. I am very open and willing to answer any questions new hires have during the course but they had very few inquiries pertaining to Groove which showcases its ease of use.

Generally it's easy to use however the creation of templates/flows can be time consuming especially when doing it for the first time. I would recommend making this simpler for people in order to increase maximising usage. We've linked Groove to Gmail which has made tracking all our correspondances really easy. The insights are quite interesting, especially when looking at Open Rate. Generally create a flow to follow up if someone hasn't opened an email for 3-4 days.

Again, really great ease of use.

It is a lot to learn at first but after using Groove for 6+ months, it works really well!

Groove is very helpful specially when you are at a sales account. It helps you to know when to reach to your clients and it helps you to check how productive you are for the past days/weeks. This application is really worth it. Groove helps me to gain more revenue and acquire more clients.

As I mentioned earlier, Groove helped us to close sales on a timely manner. This helps us achieve our goal prior end of the month. This application is really helpful, I highly recommend groove for all the people who are interested to use it. This will help you gain more revenue.

very easy to use and simple to follow when onboarding into the product. Process stays the same no matter where you work.

I like to give it a 10 but there should always have room for improvement. So far very minimal miss on the extension since it gives nothing but convenience and easier communication with customers as well as relaying information to the people under the same company. This actually makes our overall productivity efficient

It really took a lot of playing around with things to get my first email started.
also, your learning videos are great, but are a little hidden

Groove is very user friendly. The few times that I have had a question or issue, I turn to the customer service chat feature. Each representative I have worked with is quick to respond and diligently works to provide an answer or solution.

Very user friendly overall - and the integration with Salesforce is great.

I find it easy to use and very helpful

Groove is the central component in doing my job. It is the first thing I open and look at in regard to knowing who I need to reach out to. It makes my job easier and allows me to keep track of potential prospects for outreach. If I didn't have Groove, many contacts would fall through the cracks and result in missed opportunities.

Groove's campaigns and other features all seem to be set up through a step-by-step guide. Very easy to follow.

I believe that there are small adjustments that can be made to improve efficiency and usage. It is difficult to know when Groove has stopped syncing. I've made appointments and they've not been linked to a client's account because it was not synced. I would like to see a popped up or email when parts or all of Groove are not synced to my other programs such as Google Calendar or Salesforce. Also, I would like to see a bit more user friendly utility with the Templates. It is an efficient way to reach many or single clients that need repetitive information such as Due Dates and Appointment Reminders.