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Users have found that Groundwork is a reliable and user-friendly software that solves their business problems in the areas of customer …
Overview
What is GroundWork?
GroundWork, from the San Francisco based company of the same name, is network performance monitoring and operations analytics technology.
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What is GroundWork?
GroundWork, from the San Francisco based company of the same name, is network performance monitoring and operations analytics technology.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is ExtraHop Performance Platform?
ExtraHop in Seattle, Washington offers an IT operations analytics platform via the ExtraHop Performance Platform, providing a dynamic, real-time view of all transactions in the IT environment, every team from NetOps to SecOps can spot and solve problems fast.
Product Demos
Building Qri & Sprint L Demo - 6/19/2020: Laying the groundwork for major revisions to Qri Cloud.
YouTube
Montana Groundwork Demo
YouTube
Abusement Park - Breaking Known Groundwork (pre-Bullethead demo)
YouTube
Groundwork demo
YouTube
Demo on Groundwork Training
YouTube
CASM DEMO Basic Groundwork
YouTube
Product Details
- About
- Tech Details
What is GroundWork?
GroundWork Video
GroundWork Monitor is a powerful on-premise monitoring platform. With GroundWork Monitor, you’ll get complete visibility into your entire IT environment including physical, virtual, cloud, and hybrid infrastructures. If it’s attached to your network, we can monitor it. GroundW...
Show More GroundWork Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found that Groundwork is a reliable and user-friendly software that solves their business problems in the areas of customer service and payment processing. The quick response time and helpfulness of the Groundwork staff have been highly appreciated, allowing users to easily address any questions or concerns they may have. This exceptional customer service has been crucial in providing timely support and ensuring a smooth experience for users.
Groundwork's Team Payments feature has also proven to be a game-changer for organizations, as it enables them to effortlessly manage club fees and registration payments. Users report being extremely satisfied with this functionality, with many relying on Groundwork for up to 80% of their payment processing needs. The ease of use and efficiency provided by Groundwork has led users to explore ways to migrate even more of their payments to the platform.
Overall, organizations consider Groundwork to be a wonderful product that offers not only excellent customer service but also a reliable solution for payment processing. The software simplifies complex tasks, provides quick response times, and ensures a seamless experience for users. With its user-friendly interface and top-notch customer support, Groundwork has become a go-to choice for businesses seeking an effective solution to their payment-related challenges.
User-Friendly Interface: Many users have praised Groundwork for its user-friendly interface and ease of use. They have found the software to be intuitive and easy to navigate, even for those with limited software experience. The simple setup process has been particularly appreciated, allowing users to quickly get started with managing their teams and payments.
Responsive Support Team: Several reviewers have highlighted the helpfulness and responsiveness of the Groundwork support team. Users have expressed satisfaction with the prompt assistance provided by the team, whether it's answering questions or addressing any issues that arise. The knowledgeable and efficient customer representatives have contributed to a positive experience for many users.
Convenient Payment Management: Groundwork is commended for its convenience in managing payments, especially for large teams or organizations. Users appreciate being able to manage multiple teams from a single dashboard, making it easy to stay organized. The ability to track past due payments and send reminders has been particularly useful in improving payment collection efficiency. Additionally, users value the flexibility of easily changing payments, applying discounts, and adding offline payments throughout the year.
Negative Balance Tracking: Some users have expressed a desire for Groundwork to be able to show and track negative balances, particularly when using fundraisers ahead of upcoming fees. This feature would allow them to enter and display fundraiser profits as a negative balance, helping to lower the overall fees as they are scheduled.
Limited Player Features: Several reviewers have mentioned that they find the player features in Groundwork to be lacking. They feel that the players should have more detailed options and capabilities beyond just being alphabetized by first name.
Payment Setup Flexibility: A number of users have requested more flexibility in setting up payments within Groundwork. They would like the option to use money directly through their account instead of having to transfer funds externally.