Name: Group-Office
Author: Intermesh

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Service Mesh

Development

Alumni Management

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Cost Management

Cloud Storage

Database Performance Monitoring

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed IT Service

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Network Simulation

NoSQL Databases

Rack Servers

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Digital Rewards

Email Marketing

Marketing Automation

Online Proofing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

API Security

File Integrity Monitoring

Security Orchestration, Automation and Response (SOAR)

Security

Animation

Construction Management

Debt Collection

ID Card

Last Mile Delivery

Municipal

Vertical-Specific

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Group-Office has proven to be an invaluable tool for businesses seeking to synchronize tasks and enhance day-to-day operations. Users appreciate the customizable options and user-friendly interface, which allows for easy handling of the software. The project management and time tracking features have been particularly beneficial for work-from-home offices, providing a comprehensive solution to effectively manage projects and keep track of time. Additionally, the document storage feature enables users to effortlessly access and organize important files, saving valuable time in searching for essential information.

One key business problem that Group-Office solves is the challenge of staying organized and accountable. With its reminder and task management capabilities, users can stay on top of their work without feeling overwhelmed. This leads to increased efficiency as tasks are completed on time, keeping projects on track. Furthermore, the software's ability to create email campaigns is a useful feature for marketing purposes, allowing businesses to effectively communicate with their audience and drive engagement.

Another critical benefit of Group-Office is its facilitation of collaboration within teams. By streamlining the creation and management of tasks and activities within projects, the software increases efficiency and ensures that everyone is on the same page. The annotation feature has also proven valuable in saving important notes, preventing users from forgetting crucial information. Moreover, Group-Office helps reduce development time, making work easier and more adaptable, ultimately leading to faster project completion.

The software's capacity to foster seamless collaboration on document writing and editing is another essential problem solved by Group-Office. Users appreciate being able to work together more effectively by accessing documents simultaneously, eliminating version control issues and ensuring that everyone has access to the most up-to-date information.

Overall, Group-Office proves its worth by solving various business problems such as task synchronization, organization, accountability, collaboration, and efficient project management. Its user-friendly interface and customization options make it a versatile solution for businesses of all sizes. Whether it's managing tasks remotely or enhancing teamwork through efficient document collaboration, Group-Office offers a comprehensive solution to optimize business operations.

Easy-to-Use Interface: Many users have praised Group-Office for its effortless usability, stating that it is easy to use for everyone due to its basic user interface that is easy to understand. 

Versatile Functionality: Reviewers appreciate the versatility of Group-Office, as it offers various functionalities such as email, time tracking, creating tasks, managing an address book, and billing. 

Effective Project Management: Users have expressed satisfaction with Group-Office's effectiveness in task management, document storage, and reminders. They find it helpful in keeping track of progress and working collaboratively with teammates.

Synchronization Issues: Several users have experienced difficulties with the synchronizing process in Group-Office, resulting in inconsistent data across devices. This has created challenges for users who rely on up-to-date information and has hindered their ability to work seamlessly across multiple platforms.

Faulty Mobile Syncing: Users have reported inconvenience when trying to access their information on the go due to faulty mobile syncing in Group-Office. This issue has caused frustration and disrupted productivity for those who heavily rely on mobile devices for their work.

Overwhelming User Interface: Some reviewers have found the user interface of Group-Office overwhelming, particularly for first-time users. The organization of tools independently rather than grouping them together in a more intuitive manner has made it harder for users to navigate and locate specific features efficiently.

Group-Office groupware, from Intermesh, is an integrated collaboration and CRM solution that enables teammates to co-edit documents, schedule meetings and connect using chat or video conferencing. CRM capabilities allow for management of contacts, email marketing campaigns and customer support. Projects assets can be stored, and Group Office keeps track of worked hours, costs and progress.

Community

Professional

Online

ONCE Campfire

Projecturf

Group-Office

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Intermesh

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

unlimited users. Open source with basic office features

Group-Office

Overview

What is Group-Office?