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LevelUp, now part of Grubhub Enterprise, offers a diverse range of solutions that address several key business problems for both …
Overview
What is LevelUp, now part of Grubhub Enterprise?
LevelUp was a restaurant a payment system with customer loyalty support developed by SCVNGR and acquired by Grubhub in late 2018. It now forms the backbone of Grubhub's customer loyalty program available to restaurants that use Grubhub's delivery as a…
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What is LevelUp, now part of Grubhub Enterprise?
LevelUp was a restaurant a payment system with customer loyalty support developed by SCVNGR and acquired by Grubhub in late 2018. It now forms the backbone of Grubhub's customer loyalty program available to restaurants that use Grubhub's delivery as a service platform.
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What is LevelUp, now part of Grubhub Enterprise?
LevelUp, now part of Grubhub Enterprise Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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LevelUp, now part of Grubhub Enterprise, offers a diverse range of solutions that address several key business problems for both restaurants and customers alike. The software's rewards and perks program has been highly effective in fostering customer loyalty, incentivizing repeat visits, and encouraging customers to choose the same restaurant again. With easy mobile payments, LevelUp makes the ordering process quick and convenient for users, reducing wait times and streamlining transactions at busy restaurants.
Additionally, LevelUp serves as a plug-and-play provider, eliminating the need for businesses to develop their own app from scratch. This not only saves time and resources but also allows businesses to stay up-to-date with current trends by offering customers a convenient way to purchase goods and services. The seamless integration with a customer database enables personalized interactions, ensuring that businesses can communicate effectively with their loyal customers. Moreover, the software eliminates the hassle of carrying physical loyalty cards by saving them digitally on the user's mobile device.
One of the major advantages of LevelUp is its ability to save both businesses and customers credit card transaction fees. By providing an easy way to manage money for business owners, LevelUp simplifies financial processes and provides useful insights into sales and transactions. For customers, the software offers a great way to pay for purchases without the need to carry a wallet or physical payment methods.
Overall, LevelUp is a comprehensive solution that addresses various business challenges, including customer retention, efficient transactions at busy establishments, cost savings on credit card fees, and improved money management for businesses. Users appreciate the seamless experience it provides in paying for purchases and earning loyalty rewards without the need for extra cards or cumbersome processes.
Convenience of Mobile Payments: Many users have praised LevelUp for its convenience in allowing them to pay with their mobile phones. They appreciate the ability to make payments without using cash or cards, and find it especially helpful when they don't have their wallet on hand. Some users have mentioned that LevelUp's integration with point-of-sale systems sets it apart from other similar apps in the market.
Rewards and Loyalty Program: Several reviewers have expressed their satisfaction with LevelUp's rewards and loyalty program. Users enjoy earning points per transaction, which can be redeemed towards future purchases. They appreciate the great rewards offered by partner vendors and the convenience of using digital loyalty cards for multiple places through a single app.
User-Friendly Interface: The user-friendly interface of LevelUp has been positively highlighted by many customers. They find it easy to navigate, sign up, and start using the app. Reviewers mention that the clean design and intuitive layout contribute to a seamless user experience.
Difficulty using app for orders and applying discounts: Some users have experienced difficulty using the LevelUp app to place orders and apply discounts, suggesting a lack of training provided by LevelUp.
App includes unnecessary features: According to some reviewers, the LevelUp app includes unnecessary features such as digital gift cards and news, which can be distracting from its main purpose.
Glitches and instability: The LevelUp app has been reported to experience glitches and stop working unexpectedly, causing inconvenience and potential loss of business for users.
Users have made several recommendations based on their experiences with LevelUp. The most common recommendations are as follows:
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Training employees on usage and basic troubleshooting: Users suggest that businesses using LevelUp should invest in training their staff to ensure a smooth implementation and usage of the platform. This recommendation helps to address any potential hiccups encountered during the process.
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Taking advantage of LevelUp's open development platform: Users recommend leveraging LevelUp's open development platform to enhance the customer experience. By integrating LevelUp with other systems or applications, businesses can create a seamless and efficient process for their customers, resulting in a more positive overall experience.
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Downloading LevelUp if local vendors use it: Users advise not hesitating to download the LevelUp app if there are local vendors who already utilize the platform. This recommendation suggests that by utilizing the app, customers can enjoy the benefits of loyalty programs, discounts, and easy payment options offered by these vendors.
These recommendations highlight the importance of properly training employees, utilizing LevelUp's open development platform, and taking advantage of local vendors that use the platform. By following these suggestions, businesses can optimize their use of LevelUp and provide a positive customer experience.
Reviews
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June 24, 2021
LevelUp
LevelUp was originally just used for processing payment (through their app) allowing customers to easily scan using a QR code for payment, but in 2017 our company used LevelUp to develop and build our own proprietary app - primarily used to order ahead, loyalty, and scanning for payment in the restaurant. Their team provides support for both our app users and we work closely to update and maintain the app.
- Full integration with Toast POS and Grubhub
- Response time from their enterprise support desk is very fast
- Dashboard is easy to use for managers
- When used to make an app, many updates require a full redesign with scope of work - so app is not easy to update or add new features
- Partial refunds cannot be processed on the dashboard or in store
- The QR scanners break frequently
- The QR scanners will scan a guest's payment, but if it isn't cleared out by the staff it will hold that payment info and the next order will get charged to that other person's payment.
- App support
- Work closely with for app redesigns, new features
- LevelUp being owned by Grubhub allowed us to offer delivery directly in our app
- Online ordering was up exponentially during the pandemic, at one point all orders were coming in online and the bulk of that was through LevelUp.