TrustRadius Insights
GuestPoint is a reliable and easy-to-use property management system that has solved many business problems for its users. Customers …
Overview
What is GuestPoint?
GuestPoint is a property management system (PMS) oriented towards smaller and midsize hotels, motels, and boutique inns that touts simplicity in bookings management, among other features.
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What is GuestPoint?
GuestPoint is a property management system (PMS) oriented towards smaller and midsize hotels, motels, and boutique inns that touts simplicity in bookings management, among other features.
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Product Details
- About
- Tech Details
What is GuestPoint?
GuestPoint Video
GuestPoint Web Demo
GuestPoint Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
GuestPoint is a reliable and easy-to-use property management system that has solved many business problems for its users. Customers appreciate the effective support provided by the GuestPoint team, who are quick to respond and offer resolution through their Team Viewer option. The software is affordable, making it accessible to businesses of any size, and has great features that make daily operations run more efficiently.
One major problem GuestPoint solves is revenue maximization. Its Revenue Maximizer function automatically increases rates across all platforms when certain occupancy thresholds are achieved, resulting in increased revenue. Users report a 30% increase in other revenue due to the online booking capability and dynamic package building on the booking page. Another issue GuestPoint solves is efficient channel management integration, strengthening relationships with third-party reservation sources while allowing for better control and reliable records. Lastly, GuestPoint offers sophisticated tracking of statistics, which assists businesses in making data-driven decisions rather than relying on gut feelings. These features have helped businesses prosper and blossom, making GuestPoint highly recommended by satisfied users.
API Integration: Many reviewers have praised the API integration provided by GuestPoint, stating that it has allowed them to grow and automate their business model.
24/7 Support: Several users appreciated the prompt and helpful support offered by GuestPoint, which is available 24/7.
Color-Coded Reservation Plan: The color-coded reservation plan in GuestPoint was easy to read and gave an overview of occupancy availability at a glance, according to multiple reviewers.
Inflexible Form Fields: Several users have mentioned the inflexibility and rigidity of the form fields in GuestPoint software, making it difficult to convert. Some reviewers struggled to adapt their requirements to fit within the system's limitations.
Confusing User Interface: A few users found GuestPoint's user interface confusing, leading to difficulties in performing tasks. Customers reported that it takes time to understand the layout and where different functions are located.
Slow Availability Update: Many reviews mention how channel managers take up to 10-20 minutes for availability updates on GuestPoint software. Users report that this delay often leads to double bookings and can be damaging for business reputation.