Guidewire ClaimCenter

Guidewire ClaimCenter

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Score 9.2 out of 100
Guidewire ClaimCenter

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What is Guidewire ClaimCenter?

GuideWire Software in California offers ClaimCenter as an end-to-end insurance claims management system for personal, commercial or workers compensation, with automation designed to eliminate the need to perform low level tasks associated to managing claims.

Entry-level set up fee?

  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Guidewire ClaimCenter?

GuideWire Software in California offers ClaimCenter as an end-to-end insurance claims management system for personal, commercial or workers compensation, with automation designed to eliminate the need to perform low level tasks associated to managing claims.

Guidewire ClaimCenter Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (9)

Ratings

Reviews

(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Use ClaimCenter as our claims management platform, managing all claims through that tool and interacting with other systems and reports at the company related to payments, reserves, etc. ClaimCenter has proven to be a valuable tool for us, specifically solving the problem of how to coordinate, from start to finish, all aspects of claims handling (e.g. payments, adjuster notes, data reporting).
  • Interacts very well with other Guidewire products (e.g. BillingCenter, PolicyCenter).
  • Interacts well with "payment" vendors like One, Inc. to be able to issue payments electronically.
  • From a new-hire standpoint, the system is easy to train new users on.
  • Some of the input screens or selection boxes need to be made mandatory to better support more data analytics reporting.
  • The ability to create/pre-fill certain document templates could be improved upon.
  • Better predictive analytics offerings.
ClaimCenter is well suited for any size insurance company, as it is easy to use, is intuitive in navigating through the screens, and helps keep adjusters and managers on top of respective claims inventories via the ability to create and assign "activities".
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our claims team use it extensively and require it to be available at all times due to their reliance on its abilities. It simplifies several processes into one location and interface. The ability to work and track claims end-to-end from a single familiar interface makes training simpler and streamlines the workflow.
  • Creates an efficient workflow
  • Intuitive interface simplifies training and mitigates some mistakes
  • Installation and deployment can be tricky. Professional services is highly recommended
  • There a couple of workflows that are not as efficient as the others. This causes a bit more manual work to be done
ClaimCenter is very well suited for almost any claims environment. In many cases, claims handling can be delayed by the fact that there are several people and departments that they have to go through. Without a system in place that provides a UI for the user to work in, claims can be missed or just delayed due to general user error. This system streamlines that workflow. If the claims department is not very big or their volume of processed claims isn't high enough, ClaimCenter might be a little overboard.
Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.