TrustRadius
https://media.trustradius.com/product-logos/GC/YH/95DLZH5K88E2.PNGGreat investment for our team!Guru is primarily being used by our Sales Development and Customer Support teams to have access to common information so that shoulder tapping is alleviated. Because we're a growing company and bringing on a lot of new reps, it helps those new people find quick answers and have easy access to that knowledge.,Consolidate group/tribal knowledge Makes that knowledge easily accessible from a web browser Remind creators of the content to make updates by sending email notifications asking to "re-approve" the knowledge,Not a whole lot to add here,10,Faster employee ramp up More engagement by having access to the information needed,,Outreach, ConnectLeader Team Dialer, LinkedIn Sales NavigatorGuru is what we neededWe use Guru to document all of our internal processes and workflows. We now have a centrally located platform for our company docs. This helps us maintain anything from product knowledge, pricing and even our company policies, such as time off. Our whole company is using this tool and the term, "did you check Guru" is one you will hear weekly!,Central location for information to be accessed and shared across the whole team. Easy to find information. Tags make it even easier to find things. The verification feature is awesome! This helps to maintain that information isn't outdated!,Charts look awful in Guru. They could look a lot better. You can't link straight out to a card, only a collection. That would be very helpful to do direct card linking within a collection instead of just the iframe. Guru is really what your team decides to make of it and is only as good as the material you invest into creating. Most of my gripes with Guru are not Guru's fault, but just the curve of adding out material into Guru in a helpful way.,9,Guru is allowing our team to have a central location for information. No more calling out to company slack channels for help. Saves time when all the information is in one place. Really helps for on-boarding reps now that the information is in one place!,Google Docs,Domo, Zendesk, ADP Workforce NowGURU - Why aren't you using it yet?We recently implemented GURU as a company-wide solution and hub of internal knowledge. Previously, we had been using Google Drive to organize internal documentation (which is a complete mess and I do not recommend trying to organize things using Google Drive). A huge piece of feedback that new hires had been providing is that our internal knowledge is a bit scattered and not organized well. We reached a point just in 2017 where this reached a fever pitch and it needed to be addressed.,Organization - This is really a two-fold strength. Yes, GURU provides organization for overall knowledge, but the tool itself is also extremely flexible with how that organization can be attained. We, at present, have 6 distinct collections of knowledge for everyone in the company to access with nearly 1200 cards of specialized knowledge which are easy to access and locate. There are still more cards to create and I have no fear that it will clutter and mucky-up GURU to a point where it becomes unwieldy. GURU is designed in such a way to make that difficult to do. Chrome Extension - The mere existence of a Chrome extension is bewilderingly amazing. Rather than needing to launch a separate tab in Chrome, the extension offers a mini search bar with top results in about 2 seconds. This makes using GURU too easy. I do not want to increase the amount of tabs I have open in Chrome (Chrome is memory intensive) and I do not have to with this extension. Automatic Verification System - It is pretty fantastic that with this high level of organization comes a huge responsibility to ensure the accuracy and correctness of the body of knowledge. The good news is that its automated at your discretion. We have many cards set up to require re-verification every quarter (things change fast in our world) which is extremely helpful. Otherwise, new employees might learn from incorrect information and existing employees may have incorrect information reinforced. With the verification system, we don't have to worry about that,Difficulty transferring bodies of existing knowledge onto GURU - At first we simply copy-pasted entire google drive documents into GURU cards, but that's super cumbersome, especially because the formatting never transfers perfectly. This increases the amount of time it takes to implement GURU fully. It still feels like we are "setting things up" - Its been about 4 months since we first began implementing GURU and it still feels like there is more work to be done to "set things up." How much time should card verifies spend verifying cards? Who is responsible for which collection of knowledge? Who should and who should not have the ability to create new GURU cards? And so forth. No best practices on organizational theory - A hot topic issue for our support team is how to organize customer support related knowledge. This has made implementation for our support team a bit more difficult.,10,The main business objective this solves is the ease of access for internal knowledge. This is nothing but a positive in my book. I cannot think of any negative business impact this has created for the company.,Google DriveGuru Review, not bad, but not a must haveWe are using Guru to share our team's knowledge. We are putting all the resources, support documents, competitor cards etc., in one place to be able to access it through Guru.,It allows you access information from all departments into one area. Easy to use. Simple interface that is intuitive.,It tends to lag. It looks like a messenger app, search in the tool bar and then copy and paste links into emails. It would be cool if it worked straight out of your email.,5,Saves time on our employees Productivity should increase because now all information is accessible.,Google Drive,Slack, Bizible, DatanyzeGreat tool - strongly recommend!Guru is used across our entire organization and serves as our repository for any information; from product information, sales strategies, competitive analysis, to our knowledge base, internal processes, benefits & HR, and org charts.,Using the Chrome browser plug-in, Guru makes it extremely easy and efficient to find information. The auto-suggest feature really helps find topics, even if you're unsure what to search for. Being able to create tags helps us make searching for topics even easier, as well as organizing our cards into logical groups.,It would be great if search results included cards that include the text entered in the body of the card - in addition to the subject and tags. This would enrich the search even more.,9,It has made the new employee on-boarding process much more efficient, by allowing new team members to search for any information they may need. It has improved operational efficiency by giving our team a repository where they can easily search for information on any topic. This has eliminated the pain-points of trying to track down information by asking around. Knowledge sharing has become much more manageable. Anything an employee needs, they know to check Guru first.,,Salesforce Service Cloud, JIRA Software
Unspecified
Guru
18 Ratings
Score 8.2 out of 101
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Guru Reviews

Guru
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101
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Luis Flores profile photo
December 11, 2018

Guru Review: "Great investment for our team!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Guru is primarily being used by our Sales Development and Customer Support teams to have access to common information so that shoulder tapping is alleviated. Because we're a growing company and bringing on a lot of new reps, it helps those new people find quick answers and have easy access to that knowledge.
  • Consolidate group/tribal knowledge
  • Makes that knowledge easily accessible from a web browser
  • Remind creators of the content to make updates by sending email notifications asking to "re-approve" the knowledge
  • Not a whole lot to add here
Well suited for growing teams that rely on a lot of tribal knowledge. It has freed up time for our more veteran employees to really focus on their own work and empower newer reps to search for their answers before feeling like they have to ask questions. I'd say it will be best suited in teams where one person (or several) can be responsible for always adding and updating content as it can be tricky to keep up with.
Read Luis Flores's full review
Taylor Hansen profile photo
February 06, 2018

User Review: "Guru is what we needed"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Guru to document all of our internal processes and workflows. We now have a centrally located platform for our company docs. This helps us maintain anything from product knowledge, pricing and even our company policies, such as time off. Our whole company is using this tool and the term, "did you check Guru" is one you will hear weekly!
  • Central location for information to be accessed and shared across the whole team.
  • Easy to find information. Tags make it even easier to find things.
  • The verification feature is awesome! This helps to maintain that information isn't outdated!
  • Charts look awful in Guru. They could look a lot better.
  • You can't link straight out to a card, only a collection. That would be very helpful to do direct card linking within a collection instead of just the iframe.
  • Guru is really what your team decides to make of it and is only as good as the material you invest into creating. Most of my gripes with Guru are not Guru's fault, but just the curve of adding out material into Guru in a helpful way.
Guru is best suited for companies who need a central location for their internal workflows, policies, pricing, or really anything that needs to stay as a living document and have check-ups every so often to make sure the data is still relevant! Guru isn't suited for companies who don't want to put in the effort to build out their resources for their team. It takes time and effort to make Guru work for your team.
Read Taylor Hansen's full review
No photo available
February 15, 2018

User Review: "GURU - Why aren't you using it yet?"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We recently implemented GURU as a company-wide solution and hub of internal knowledge. Previously, we had been using Google Drive to organize internal documentation (which is a complete mess and I do not recommend trying to organize things using Google Drive). A huge piece of feedback that new hires had been providing is that our internal knowledge is a bit scattered and not organized well. We reached a point just in 2017 where this reached a fever pitch and it needed to be addressed.
  • Organization - This is really a two-fold strength. Yes, GURU provides organization for overall knowledge, but the tool itself is also extremely flexible with how that organization can be attained. We, at present, have 6 distinct collections of knowledge for everyone in the company to access with nearly 1200 cards of specialized knowledge which are easy to access and locate. There are still more cards to create and I have no fear that it will clutter and mucky-up GURU to a point where it becomes unwieldy. GURU is designed in such a way to make that difficult to do.
  • Chrome Extension - The mere existence of a Chrome extension is bewilderingly amazing. Rather than needing to launch a separate tab in Chrome, the extension offers a mini search bar with top results in about 2 seconds. This makes using GURU too easy. I do not want to increase the amount of tabs I have open in Chrome (Chrome is memory intensive) and I do not have to with this extension.
  • Automatic Verification System - It is pretty fantastic that with this high level of organization comes a huge responsibility to ensure the accuracy and correctness of the body of knowledge. The good news is that its automated at your discretion. We have many cards set up to require re-verification every quarter (things change fast in our world) which is extremely helpful. Otherwise, new employees might learn from incorrect information and existing employees may have incorrect information reinforced. With the verification system, we don't have to worry about that
  • Difficulty transferring bodies of existing knowledge onto GURU - At first we simply copy-pasted entire Google Drive documents into GURU cards, but that's super cumbersome, especially because the formatting never transfers perfectly. This increases the amount of time it takes to implement GURU fully.
  • It still feels like we are "setting things up" - Its been about 4 months since we first began implementing GURU and it still feels like there is more work to be done to "set things up." How much time should card verifies spend verifying cards? Who is responsible for which collection of knowledge? Who should and who should not have the ability to create new GURU cards? And so forth.
  • No best practices on organizational theory - A hot topic issue for our support team is how to organize customer support related knowledge. This has made implementation for our support team a bit more difficult.
GURU is well suited, in my opinion, as a tool for moderately sized companies to organize internal collections of knowledge. I think a larger organization (500+ employees) would have a specifically difficult time deploying and utilizing GURU for how long it can take to transfer information, how to organize it, and who has the ability to verify and create new cards. I think it is working very well in our organization as we are well on our way for full implementation.
Read this authenticated review
No photo available
May 16, 2018

"Guru Review, not bad, but not a must have"

Score 5 out of 10
Vetted Review
Verified User
Review Source
We are using Guru to share our team's knowledge. We are putting all the resources, support documents, competitor cards etc., in one place to be able to access it through Guru.
  • It allows you access information from all departments into one area.
  • Easy to use.
  • Simple interface that is intuitive.
  • It tends to lag.
  • It looks like a messenger app, search in the tool bar and then copy and paste links into emails.
  • It would be cool if it worked straight out of your email.
Great for a customer support or success team who is constantly looking to share articles or set up/help articles with customers.
Read this authenticated review
No photo available
August 22, 2017

Guru Review: "Great tool - strongly recommend!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Guru is used across our entire organization and serves as our repository for any information; from product information, sales strategies, competitive analysis, to our knowledge base, internal processes, benefits & HR, and org charts.
  • Using the Chrome browser plug-in, Guru makes it extremely easy and efficient to find information.
  • The auto-suggest feature really helps find topics, even if you're unsure what to search for.
  • Being able to create tags helps us make searching for topics even easier, as well as organizing our cards into logical groups.
  • It would be great if search results included cards that include the text entered in the body of the card - in addition to the subject and tags. This would enrich the search even more.
I think Guru is an awesome tool for storing a company's documentation. Anything from internal documentation that employees can refer to, to finding information on processes, strategies, and knowledge.
Read this authenticated review

Guru Scorecard Summary

About Guru

Guru is a knowledge management platform that integrates with Slack, as well as feeds product information into a company's sales enablement, customer support, and content marketing channels.

Guru Technical Details

Operating Systems: Unspecified
Mobile Application:No