Guru Reviews

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Score 8.4 out of 100

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Reviews (1-24 of 24)

Jon Walka | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Today Guru is being shared between our Sales, Onboarding, and Marketing Teams. It is an information pass and vault for pretty much anything from case studies to battle cards to pricing matrixes. It's helped our team share knowledge across these channels and not be left to look at one person to be able to answer questions. It is an excellent resource while on sales calls, working on projects, or when people are not available to answer questions. My favorite aspect is the ability to seamlessly pass information as well as the Slack integration to keep up to date with any new cards that are added. The accountability in the program to update cards is also great for keeping the information fresh.
  • Information sharing
  • Checks to make sure information is still relevant
  • The web interface can use some work with helpful information and more clickable items.
  • More accountability for unverified cards.
If you're using Google Drive, DropBox, or any file storage system to share information, you're missing out. Those systems are very clunky, and as much as they try to make accessing information easy, they fail tremendously short compared to Guru. For the most, Guru is great for quick hits that aren't pages long. The idea is to get the information fast without having to dive into folders upon folders of info to find out one snippet that is needed directly for a conversation.
Read Jon Walka's full review
Natalie Mercuri | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently Guru is being used by our Customer Success department which includes Success and Support. It addresses our need to maintain up-to-date information on our products and services, ensuring the information is true and current. It meets us where we are (Gmail, Zendesk, etc.) and allows individuals to add content and new learnings without disrupting entire systems and processes.
  • Verification - having the ability to set owners, and ensure those owners are responsible for maintaining the information and keeping it current is a HUGE win!
  • Content organization both from a UI and design perspective is great, it helps ensure that no matter how you engage with knowledge management systems you feel comfortable finding the information you need.
  • Engagement with engineering teams is still an area for improvement, we are unable to get our engineering team to adopt the tool as a means for their own knowledge management product because it does not offer the same functionally such as hosting and revision control - like that of GitHub.
  • Using Guru to replace our current wiki (Confluence), we are in need of some other tools such as templates and better import functionality. Transferring existing content from Confluence to Guru was a very hands on and time consuming process.
Guru is an exceptional tool for any Sales and Customer Success organization. How many times have you gone to a Google Doc, or Confluence page and wondered is this content the most up-to-date, or when was the last time this was edited. Well Guru solves for that and so much more. We have been using this tool on our team for over two years now and each new employee that joins our team says how much they wish this tool had been around at their old job.
Read Natalie Mercuri's full review
Christtian Pinto | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We started using Guru within a few departments here at Zoom and now it is being used across all departments. It allows us to quickly search for content as we write our emails (using the Google Chrome extension) and we can easily share the information with internal and external parties. On top of that, it is easy for us to distinguish between internal-only and external content.
  • Knowledge Triggers - Identify suggested knowledge articles based on what you are typing.
  • Differentiate internal-only from external articles, allowing you to efficiently and quickly decide what can be shared and what can not.
  • Speed - it can be quite slow some times when you search.
Guru is very well suited for knowledge search especially when you have a product with a big range of functionalities. It does allow you to quickly search for knowledge topics and get yourself up to speed, giving you confidence when talking and instructing customers, all of which I can do with a few clicks.
Read Christtian Pinto's full review
Cat Nguyen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is currently being used across the whole organization, but in particular, it's the go-to resource for my department (the largest one in the company). It serves as a comprehensive knowledge base, and it's the first place that my colleagues and I look when seeking information ranging from clinical topics to HR/employee handbook details.
  • Clear, straightforward system to organize LOTS of information.
  • Information is easily accessible—searches always result in finding JUST what you need.
  • The interface could be slightly smoother.
Guru is fantastic when there's a need for a knowledge base or a repository of information, big or small. As a department of 1000+ remote employees, Guru is always the first stop for any employee who has a question. It houses employee information (HR, compliance information), as well as clinical knowledge & topics necessary for our day-to-day responsibilities.
Read Cat Nguyen's full review
Matt Eaton | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Guru was used across our whole organization as a repository for knowledge and processes. Recently, however, we've moved to replace Guru with Confluence. When we were using it, it helped with onboarding new employees and referencing things like a glossary.
  • Guru's search feature was very efficient and users are able to quickly find what they're looking for.
  • Guru also tracks when the last cards were updated and if the information is still current.
  • Guru has a clean and efficient presentation. Good design.
  • A table of contents or a way to see how different guru cards are structured.
  • Need a better way to export and import content to and from Guru.
  • Images were not easily copied from Guru cards to other formats.
Guru was very good for say posting a glossary with frequently used industry terms and definitions. However, Confluence proved to be a better tool for our company. This was especially true because it gave us the ability to have many different focused spaces.
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Sam Asher | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We started using Guru in the department of customer support. We needed a way to get all of the technical bits of knowledge and workarounds out of the heads of our experts and onto paper so that newer team members could help customers without constantly shoulder-tapping the experts. This enabled experts to quickly send out complete, helpful responses to their coworkers in the form of Guru cards. Soon, other departments at Looker realized the value behind the knowledge base that we've built and begun requesting access to Guru as well.
  • It's easy to send other people cards via URL. This works well when your workflow is mostly browser-based like ours.
  • Excellent Slack integration. Cards can be searched, created, and posted from inside Slack. A recent update allows the card title to show up with the option to unfold if desired, which really helps with readability!
  • The API is user-friendly. We use it for exporting data to Looker to perform analytics.
  • The chat support is great. It usually takes them a few hours to respond, but their responses are always very helpful. I never feel like they are trying to brush me off or get through a queue; I feel that that is truly invested in my company's success and in improving their product.
  • There is no notion of "drafts" (yet). This can be difficult when you want to write something in Guru but you're not necessarily ready to share with the world yet.
  • There is no way to add default search filters. As an administrator of the tool, this means I have to choose between restricting the information that certain users may not need on a daily basis or allowing said information to dilute search results simply because it might be useful to them at some point.
  • My users occasionally complain of slow performance, and of losing in-progress cards entirely if their browser crashes.
Guru is great for allowing experts to quickly and easily get knowledge out of their heads to share with the rest of the team. It does, however, require significant administrative overhead to ensure that cards remain verified and that users can easily find the information they need.
Read Sam Asher's full review
Kelsey Ward | TrustRadius Reviewer
November 05, 2019

Former Guru User

Score 7 out of 10
Vetted Review
Verified User
Review Source
We no longer use Guru, but it helped us to share information across our growing organization. We are a global organization and were growing quickly. It helped by reminding us to document and acting as a centralized location for information across the company. It was super easy to use as a Chrome extension and Slack integration.
  • Anyone can create or edit cards.
  • Review and Verification by different team members to ensure consistent and up to date information.
  • Ability to save screenshots and other formats in a clean and effective manner.
  • Not centralized or easily able to manage administratively.
  • Still needed somewhere else to save the documentation - i.e. Google Drive.
It depends on what you have to store and how many people you are looking to share the information between. Guru is better for smaller teams with less information. It would also be good to start with a specific format before just jumping in and saving things.
Read Kelsey Ward's full review
Brett Eskelson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Guru is used by everyone in all departments across the organization. Every department use case is a bit different but this is our company communication record and any questions asked to any department where someone else may need that information is asked and shared on Guru.
  • Simple to use.
  • Fast.
  • Chrome extension rocks.
  • Easy to implement.
  • Our team members love it.
  • AI could use improvements.
Guru is a game-changer for every employee in every department. Everyone has questions that arise during the day and asking those questions takes others away from their job and out of their flow. When every question has an answer in Guru it increases productivity.
Read Brett Eskelson's full review
Morgan Imel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Guru is used throughout our whole company to act as a single source of truth. We have Guru cards on technical topics as well as business processes. Guru allows us to have all of our resources in one place- and if they need to be somewhere else, we'll have a card about them anyway and link to the resource!
  • Guru has a great process for card verification. You can create user groups that are allowed to verify cards, and they become unverified if someone outside of that group edits them.
  • Their chrome extension is excellent and well used by us. It makes the knowledge so much more accessible.
  • They're regularly releasing great new features.
  • Sometimes the search algorithm can be a little off, but I believe it's been improving.
  • When you have a whole lot of content, it can be difficult to organize it.
Guru is great for organizations that have content scattered in different locations. It has been huge for our support team because the team needs answers at their fingertips. The only situation I can think of where Guru wouldn't be very beneficial is if an organization only uses one service for knowledge already.
Read Morgan Imel's full review
Julie Kuehl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have used Guru for our internal knowledge base and have decreased the time to ticket resolution, decreased developer distractions, increased agent confidence and self-reliance, and improved the onboarding of new employees. We started with Guru on the support team and it now is in use by the sales, success, and developer teams as well.
  • Manages verification of information at regular intervals
  • Puts the information where it is needed - in a web browser for instance
  • Search is particularly good at finding relevant information
  • The editor is good, but it takes a bit to get used to at first
  • I'd love to see Guru handle text snippets with a keyboard commands
While Guru can handle long-form documents, it's great for small bits of information. I like to call it our team's shared stack of sticky notes. It's so helpful to save the little tidbits of information that would otherwise be lost. And I can't search my sticky notes like I can search Guru.
Read Julie Kuehl's full review
Carol Truong | TrustRadius Reviewer
November 06, 2019

Guru Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
Guru is primarily used as a depository of information for our sales, marketing, and customer teams. It's not used across the entire organization. Having a central repository for sales and marketing allows our sales team to get the information they need quickly and in a manner that's easy for them to explain how our pricing or software works to prospects. Guru is also an internal resource to find information about our software for our customer-facing teams.
  • How it's organized by boards and cards, but also permits tagging.
  • Permissions can be set for different types of users.
  • It can be cumbersome in linking cards or boards.
  • This isn't necessarily an area of improvement for Guru, but the information on Guru is only as good as it's updated by set people in your organization.
I've had experiences with wiki-pages and Guru reminded me very much of that except it uses boards/cards rather than pages. I think this visually works well for sales teams as the information is presented quickly in front of them. During the time that I used Guru, we primarily had our software information and spec details for our customer-facing teams. We also tried to leverage Guru to hold internal onboarding information for new hires, but I felt that Guru fell short as a repository for onboarding activities and content. It can be done if you have it planned well, but I think if you have other things like Google Docs and their shared drives, you'd be fine without having Guru.
Read Carol Truong's full review
Torrey Vegter | TrustRadius Reviewer
November 05, 2019

Simple and Complete

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it on the software development team to document our development standards, ETL processes, our websites, and our production support procedures.
  • Sharp looking interface.
  • Keeps it simple as far the rich text editor which helps in creating a more standard look.
  • Easy intuitive ways to organize cards
  • Updates to Guru have caused some of our older cards to render improperly
Not great for presenting graphical documentation such as flow charts. Works very well for step by step instructions and lists.
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Erika Hunnewell | TrustRadius Reviewer
October 30, 2019

Simple and convenient

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Guru company-wide as a single source "help desk" of sorts. Employees across departments refer to it for product or policy-related information.
  • Ease of use.
  • Ease of access - If you set up a shortcut all it takes is a couple of keyboard strokes to access the info you need.
  • User-interface.
  • Can't think of any cons at the moment!
I think Guru is well suited for any company with more than a couple of employees. It's been especially helpful for companies who have remote employees where having online informational resources is especially important.
Read Erika Hunnewell's full review
Taylor Paschal | TrustRadius Reviewer
October 30, 2019

Every team needs a Guru!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our primary use is to deliver information to our coaching team. Other departments of the company plan to use Guru in 2020.
  • Organization of resources. Resources can be placed in intuitive categories that are easy to search (as a user) and easy to modify (as an author).
  • Ensuring information is up to date and trustworthy. Guru holds the authors accountable by requiring someone to verify the information.
  • Makes resources accessible. The web app, browser extension, Slack integration, and public cards make the knowledge accessible across platforms so our employees do not have to leave their workflow to find the answers to their questions!
  • Some features of the administrator role could be more autonomous.
  • The ability to set permissions is the best in the business, but I'd love to see it expand even further!
Guru has become an integral tool for our coaching team. We have such a wide variety of resources in Guru that it supports our coaches and leaders, alike.
Read Taylor Paschal's full review
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I used Guru at my two previous companies. We rolled it out primarily to support the Sales organization in helping the team find relevant content and assist them with objection handling and competitive information.
  • Extremely easy to use. Sales people are amazed at how simple it is to get started and the ease of finding what they need.
  • SFDC integration helps surface relevant cards to match specific fields in the opportunity record. Sales reps love this.
  • Analytics helps you measure content engagement and identify content that has to be created (e.g. searches that resulted in no content).
  • User management could be better as when you start adding lots of users and trying to segregate into groups.
  • Segregation of content into cards, boards, groups could be improved.
  • Would be great to have additional abilities to embed videos/images/etc. Last I saw this was in the plan.
Guru is a great tool for sales teams (SDRs, Account Execs, and Sales Engineers) as well as support teams. It does require someone to always be on top of it and maintain it on a daily basis so that the content doesn't become stale, but this is true with any content management tool out there.
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Anonymous | TrustRadius Reviewer
October 30, 2019

Guru Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
Guru is being used by all our entire revenue organization including marketing, sales, and customer success. Each team has its own collection and viewing permissions, so we can easily share or hide information when necessary. We synced our external KB to Guru so we have one source of truth to all of the info in our org.
  • Power to the people - many contributors.
  • Searching abilities.
  • Analytics.
  • New functionalities resolve their cons - ability to use one card in more than one board
Before Guru, we used a Google Docs that had over 150 pages as our playbook. We couldn't search well in it (as it must be accurate terms) so eventually we lost time and trust. Since Guru, we have one source of truth that we can trust and see when it was last verified.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our marketing team uses it to store content to support our sales organization.
  • Easy to search
  • Can hold a ton of information
  • Clean UX
  • Sometimes hard to sort through things
  • Expensive
  • Not enough support
It's best to enable sales orgs with tons of content and sales examples.
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Anonymous | TrustRadius Reviewer
October 29, 2019

Review of Guru

Score 5 out of 10
Vetted Review
Verified User
Review Source
Guru was used by my organization as a knowledge library, we stored information that was pertinent to internal opps. It helped our company stay organized and store snippets of info. It made it easy to link to things and copy relevant info, especially for things that you don’t easily remember.
  • Good chrome extension
  • Easy to learn
  • Simple
  • Search function improvements
  • Ways the content is organized
  • Added functionality
It is well suited when you’re working in an email app and need to quickly access info.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a business of originating mortgage loans, and there are countless laws and rules and regulations that are impossible to remember. We reference the Guru site for specific things.
  • Archives information and allows you to search it.
  • Scores/grades files for accuracy.
  • Integrates with other software.
  • The scoring system isn't clear.
  • Show who updated/posted the file.
It's a simple place to store and find information in a hurry. While on the phone I need to reference specific guidelines and Guru is very helpful for that.
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Luis Flores | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Guru is primarily being used by our Sales Development and Customer Support teams to have access to common information so that shoulder tapping is alleviated. Because we're a growing company and bringing on a lot of new reps, it helps those new people find quick answers and have easy access to that knowledge.
  • Consolidate group/tribal knowledge
  • Makes that knowledge easily accessible from a web browser
  • Remind creators of the content to make updates by sending email notifications asking to "re-approve" the knowledge
  • Not a whole lot to add here
Well suited for growing teams that rely on a lot of tribal knowledge. It has freed up time for our more veteran employees to really focus on their own work and empower newer reps to search for their answers before feeling like they have to ask questions. I'd say it will be best suited in teams where one person (or several) can be responsible for always adding and updating content as it can be tricky to keep up with.
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Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
We are using Guru to share our team's knowledge. We are putting all the resources, support documents, competitor cards etc., in one place to be able to access it through Guru.
  • It allows you access information from all departments into one area.
  • Easy to use.
  • Simple interface that is intuitive.
  • It tends to lag.
  • It looks like a messenger app, search in the tool bar and then copy and paste links into emails.
  • It would be cool if it worked straight out of your email.
Great for a customer support or success team who is constantly looking to share articles or set up/help articles with customers.
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Taylor Hansen | TrustRadius Reviewer
February 06, 2018

Guru is what we needed

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Guru to document all of our internal processes and workflows. We now have a centrally located platform for our company docs. This helps us maintain anything from product knowledge, pricing and even our company policies, such as time off. Our whole company is using this tool and the term, "did you check Guru" is one you will hear weekly!
  • Central location for information to be accessed and shared across the whole team.
  • Easy to find information. Tags make it even easier to find things.
  • The verification feature is awesome! This helps to maintain that information isn't outdated!
  • Charts look awful in Guru. They could look a lot better.
  • You can't link straight out to a card, only a collection. That would be very helpful to do direct card linking within a collection instead of just the iframe.
  • Guru is really what your team decides to make of it and is only as good as the material you invest into creating. Most of my gripes with Guru are not Guru's fault, but just the curve of adding out material into Guru in a helpful way.
Guru is best suited for companies who need a central location for their internal workflows, policies, pricing, or really anything that needs to stay as a living document and have check-ups every so often to make sure the data is still relevant! Guru isn't suited for companies who don't want to put in the effort to build out their resources for their team. It takes time and effort to make Guru work for your team.
Read Taylor Hansen's full review
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We recently implemented GURU as a company-wide solution and hub of internal knowledge. Previously, we had been using Google Drive to organize internal documentation (which is a complete mess and I do not recommend trying to organize things using Google Drive). A huge piece of feedback that new hires had been providing is that our internal knowledge is a bit scattered and not organized well. We reached a point just in 2017 where this reached a fever pitch and it needed to be addressed.
  • Organization - This is really a two-fold strength. Yes, GURU provides organization for overall knowledge, but the tool itself is also extremely flexible with how that organization can be attained. We, at present, have 6 distinct collections of knowledge for everyone in the company to access with nearly 1200 cards of specialized knowledge which are easy to access and locate. There are still more cards to create and I have no fear that it will clutter and mucky-up GURU to a point where it becomes unwieldy. GURU is designed in such a way to make that difficult to do.
  • Chrome Extension - The mere existence of a Chrome extension is bewilderingly amazing. Rather than needing to launch a separate tab in Chrome, the extension offers a mini search bar with top results in about 2 seconds. This makes using GURU too easy. I do not want to increase the amount of tabs I have open in Chrome (Chrome is memory intensive) and I do not have to with this extension.
  • Automatic Verification System - It is pretty fantastic that with this high level of organization comes a huge responsibility to ensure the accuracy and correctness of the body of knowledge. The good news is that its automated at your discretion. We have many cards set up to require re-verification every quarter (things change fast in our world) which is extremely helpful. Otherwise, new employees might learn from incorrect information and existing employees may have incorrect information reinforced. With the verification system, we don't have to worry about that
  • Difficulty transferring bodies of existing knowledge onto GURU - At first we simply copy-pasted entire Google Drive documents into GURU cards, but that's super cumbersome, especially because the formatting never transfers perfectly. This increases the amount of time it takes to implement GURU fully.
  • It still feels like we are "setting things up" - Its been about 4 months since we first began implementing GURU and it still feels like there is more work to be done to "set things up." How much time should card verifies spend verifying cards? Who is responsible for which collection of knowledge? Who should and who should not have the ability to create new GURU cards? And so forth.
  • No best practices on organizational theory - A hot topic issue for our support team is how to organize customer support related knowledge. This has made implementation for our support team a bit more difficult.
GURU is well suited, in my opinion, as a tool for moderately sized companies to organize internal collections of knowledge. I think a larger organization (500+ employees) would have a specifically difficult time deploying and utilizing GURU for how long it can take to transfer information, how to organize it, and who has the ability to verify and create new cards. I think it is working very well in our organization as we are well on our way for full implementation.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Guru is used across our entire organization and serves as our repository for any information; from product information, sales strategies, competitive analysis, to our knowledge base, internal processes, benefits & HR, and org charts.
  • Using the Chrome browser plug-in, Guru makes it extremely easy and efficient to find information.
  • The auto-suggest feature really helps find topics, even if you're unsure what to search for.
  • Being able to create tags helps us make searching for topics even easier, as well as organizing our cards into logical groups.
  • It would be great if search results included cards that include the text entered in the body of the card - in addition to the subject and tags. This would enrich the search even more.
I think Guru is an awesome tool for storing a company's documentation. Anything from internal documentation that employees can refer to, to finding information on processes, strategies, and knowledge.
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About Guru

Guru is a knowledge management platform that integrates with Slack, as well as feeds product information into a company's sales enablement, customer support, and content marketing channels.

Guru Technical Details

Operating Systems: Unspecified
Mobile Application:No