Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Guru, and make your voice heard!
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $6 per month
- Tech Details
|Deployment Types||Software as a Service (SaaS), Cloud, or Web-Based|
- Store data or information.
- Create how to or steps outlined in numbers and/or bullets.
- Link other cards or topics related to the current topic you are putting in Guru.
- Guru should allow users a seamless copy and pasting of sheets from Google Drive.
- Guru should add more characters to make documenting steps easier and more personalized.
- Guru should improve or add characters in creating tables (or sheets).
- Guru should have an option to save videos directly to it so there will no longer be a need to have a third-party video downloader/folder.
- Knowledge base
- Keeping content fresh
- Sharing content
- Content organization
- Search functionality
- Easy to capture knowledge into digestible "cards"
- Easy to search, from browser plugins, to Slack to native web site
- Tag information easily for easy searching indexing
- Metrics are not easily understood - salesperson made it sound like the metrics would be easier to use
- Editor for formatting cards could be improved
- Guru helps manage FAQs with effective knowledge base and real-time access.
- Excellent content management capabilities.
- On boarding new employees.
- Sometimes it seems to be slow on performance but with improvement it will superb.
- It requires administrative overhead to ensure cards are verified .
- Data importation and exportation needs improvement.
- Single repository for company wide communication.
- Easy search functions to quickly find necessary documents.
- Would have liked to use it for audit documentation purposes (limited functionality in the regulatory space).
- When you open one topic, it will give suggestions on what to open next.
- I can easily search for keywords pertaining to any topic
- The ability to set cadences for verifying information over time is helpful to make sure that everything is up to date.
- Cannot customize or make our folder or even notepad
- It requires someone to maintain the knowledge base and keep it up to date frequently
- Guru cards are used for knowledge transfer and sharing in our organization.
- Guru cards are also used as an internal knowledge-sharing tool to encourage cross-team collaboration.
- The use of Guru helps us with a one-stop solution to issues and queries encountered in the past, so they can be handled with ease, which in turn saves time.
- Guru is not always friendly for searches basis keywords or similar topics.
- The interface is not user-friendly.
- The Chrome extension has some bugs and is not always efficient.
- mobile formatting
- updates during the night
- Knowledge base.
- Internal communication.
- Help Center.
- Massive library, can be hard to navigate.
- Sunsetting of old workflows.
- Kind of like Wikipedia, seems like anyone can add or edit.
- Information sharing
- Checks to make sure information is still relevant
- The web interface can use some work with helpful information and more clickable items.
- More accountability for unverified cards.
- Stores information that is easily searchable.
- Asks for verification of information to ensure knowledge does not become outdated/stale.
- Chrome extension makes it super easy to find information as you need it.
- Easy to lose track of verifying information on a regular basis.
- Over-reliance on it as a way to announce important company updates can happen and is not a great way to share key information.
- Can easily get to be too big to manage.
- Easily accessible > you can use the extension in any browser you are in. This helps us as we live in Slack and Zendesk
- Easy to read > The cards are easy for the agents to read through and click on videos
- Easy to create cards > We can create a card from the extension, we do not have to log into the website to create a card.
- Available on more browsers such as Firefox > we have agents who use Firefox and have issues using Guru
- Being able to add a videos to cards that are not on a website > We have to upload all of our videos to YouTube before we can embed it to the Guru card
- Being able to have groups on the free version > I know this is a business decision, but when we send knowledge alerts, we are sending to the whole team including CX & AMs
Guru is less appropriate as a learning management system -- we have a separate LMS. Guru is great for if you need a quick answer to a specific question.
- Hub for resources
- Team focused
- Great as a company library
- More search options
- Knowledge Triggers - Identify suggested knowledge articles based on what you are typing.
- Differentiate internal-only from external articles, allowing you to efficiently and quickly decide what can be shared and what can not.
- Speed - it can be quite slow some times when you search.
- Clear, straightforward system to organize LOTS of information.
- Information is easily accessible—searches always result in finding JUST what you need.
- The interface could be slightly smoother.
- Guru's search feature was very efficient and users are able to quickly find what they're looking for.
- Guru also tracks when the last cards were updated and if the information is still current.
- Guru has a clean and efficient presentation. Good design.
- A table of contents or a way to see how different guru cards are structured.
- Need a better way to export and import content to and from Guru.
- Images were not easily copied from Guru cards to other formats.
- How it's organized by boards and cards, but also permits tagging.
- Permissions can be set for different types of users.
- It can be cumbersome in linking cards or boards.
- This isn't necessarily an area of improvement for Guru, but the information on Guru is only as good as it's updated by set people in your organization.
- It's easy to send other people cards via URL. This works well when your workflow is mostly browser-based like ours.
- The API is user-friendly. We use it for exporting data to Looker to perform analytics.
- The chat support is great. It usually takes them a few hours to respond, but their responses are always very helpful. I never feel like they are trying to brush me off or get through a queue; I feel that that is truly invested in my company's success and in improving their product.
- There is no notion of "drafts" (yet). This can be difficult when you want to write something in Guru but you're not necessarily ready to share with the world yet.
- There is no way to add default search filters. As an administrator of the tool, this means I have to choose between restricting the information that certain users may not need on a daily basis or allowing said information to dilute search results simply because it might be useful to them at some point.
- My users occasionally complain of slow performance, and of losing in-progress cards entirely if their browser crashes.
- Sharp looking interface.
- Keeps it simple as far the rich text editor which helps in creating a more standard look.
- Easy intuitive ways to organize cards
- Updates to Guru have caused some of our older cards to render improperly
- Anyone can create or edit cards.
- Review and Verification by different team members to ensure consistent and up to date information.
- Ability to save screenshots and other formats in a clean and effective manner.
- Not centralized or easily able to manage administratively.
- Still needed somewhere else to save the documentation - i.e. Google Drive.
- Ease of use.
- Ease of access - If you set up a shortcut all it takes is a couple of keyboard strokes to access the info you need.
- Can't think of any cons at the moment!
- Power to the people - many contributors.
- Searching abilities.
- New functionalities resolve their cons - ability to use one card in more than one board
- Organization of resources. Resources can be placed in intuitive categories that are easy to search (as a user) and easy to modify (as an author).
- Ensuring information is up to date and trustworthy. Guru holds the authors accountable by requiring someone to verify the information.
- Makes resources accessible. The web app, browser extension, Slack integration, and public cards make the knowledge accessible across platforms so our employees do not have to leave their workflow to find the answers to their questions!
- Some features of the administrator role could be more autonomous.
- The ability to set permissions is the best in the business, but I'd love to see it expand even further!
- Simple to use.
- Chrome extension rocks.
- Easy to implement.
- Our team members love it.
- AI could use improvements.
- Easy to search
- Can hold a ton of information
- Clean UX
- Sometimes hard to sort through things
- Not enough support