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TrustRadius
Guru

Guru

Starting at $12 per month per user
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Overview

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…

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Recent Reviews

Guru is AWESOME!

10 out of 10
April 24, 2024
Incentivized
I use Guru to search through our company's knowledge base so that I can assist our members as accurately as possible while remaining …
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Guru is grrreat

10 out of 10
April 19, 2024
Incentivized
I'm a senior CSM and use Guru to access all information related to products and services offered by my company. We use Guru to track …
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Best Product at the Best Price

10 out of 10
April 16, 2024
We use Guru to help us better organize our knowledge assets for our Customer Care organization. The challenges we faced before switching …
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Why Guru

10 out of 10
March 15, 2024
Incentivized
We have been using GURU as our main knowledge base tool where we go to check on updates, processes, and team communication. This tool made …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Employee in Customer Service
E-Learning Company, 501-1000 employees
Lucia Delicova | TrustRadius Reviewer
Lucia Delicova
Senior Content and Communication Specialist
TravelPerk (Leisure, Travel & Tourism, 1001-5000 employees)
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Pricing

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Builder

$10*

Cloud
per month per user

Enterprise

Custom

Cloud

Entry-level set up fee?

  • $5,000 one-time fee per installation
    Optional
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month per user
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Product Demos

Guru Product Tour

Navattic
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Product Details

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Guru Features

  • Supported: Announcements
  • Supported: Slack integration
  • Supported: Microsoft Teams integration
  • Supported: Verification
  • Supported: AI-powered Trending Topics for Slack
  • Supported: HRIS integrations (50+)
  • Supported: Analytics
  • Supported: Org chart
  • Supported: Generative AI: Answers
  • Supported: Favorites
  • Supported: Custom branding
  • Supported: SSO/SCIM
  • Supported: Generative AI: Assist
  • Supported: Employee Profiles

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Guru Integrations

Guru Competitors

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Guru starts at $12.

Atlassian Confluence, Microsoft SharePoint, and Notion are common alternatives for Guru.

Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(330)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
October 04, 2023

GURU is helpful

VR
vhon restauro
call center
intouch cx (Building Materials, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
GURU helps us a lot to solve the concerns or issue of the clients.
Pros and Cons
  • Process: Late Returns Less Than 24 Hours
  • Process: Host Cancellation - Host Uncomfortable
  • Process: Rebooking for Expired + Host Declined Requests
  • Guest Happiness Initiative - Cancellation Coverage + Rebookings
  • Guest Happiness Initiative - Cancellation Coverage + Rebookings
  • N/a
  • N/a
  • N/a
Likelihood to Recommend
There's a time that we forgotten the process and then the GURU articles helps us a lot to solve and review.
Most Important Features
  • Org chart
  • My library
  • Analytics
Return on Investment
  • The positive impact is you have a knowledge articles that you can read
  • the negative is you need to pay for this
Alternatives Considered
This is the 1st time that i used this kind of website
Users and Roles
600
BPO Company
Support Headcount Required
1
Guru is easy to use you just know how to use computers
Business Processes Supported
  • It helps us to easily help the customers
  • it makes easy for us
Future Planned Uses
  • It helps us to our everyday work
  • It might be able to make people less stress
Likelihood to Renew
10
I give 10 because it's help us a lot to our everyday work. By using this lessen our stress and make's us more knowledgeable
Products Replaced
No
Key Differentiators
  • Scalability
  • Ease of Use
It's easy to use because every adult can use this.
It help us to make our client happy by solving their concerns fast so it can help us to make our company grows
Evaluation Lessons Learned
My evaluation on GURU is still the same because again what I've been saying earlier GURU is easy to use it help us a lot!
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • N/A
Implementation Rating
10
GURU is good to use always
Training Types Used
  • Online Training
  • In-Person Training
In-Person Training
10
It help us to more familiarize via navigation
Online Training
10
I'll give it a 10 because our trainer is very knowledgeable
Product Configurability
10
For me it's okay for the price it's affordable for everyone
Configuration Lessons
Try to navigate to make more famillarize
UI Customization
No - there is no facility to customize the interface
Extensibility and Customization
No - we have not done any custom code
Additional Customization Considerations
I think it should be categorized
Support Rating
10
GURU make our day easy
Premium Support
Our boss purchase this because I'am an employee
Bug Resolution
No
Exceptional Examples of Guru Support
It's been a year since I've been using this it's give me help for everyday
Usability
10
It deserve more than a 10 :)
Easy Tasks
  • It can be use as knowledge base
Difficult Tasks
  • None for me
Scalability
10
GURU make our daily work easy
Reliability and Availability
10
Because all of our answer is in the GURU
Performance
10
We can use GURU easily
Systems Integrated With
  • None
  • None
None
Future Integration Plans
  • None
  • None
None
Types of Integration
  • File import/export
None for me
Ease of Integration
none
Integration Lessons Learned
Keep up the good work and keep improving your site to help more people
Pre-Sale Experience
10
You can easily use GURU
Post-Sale Experience
10
It easy to communicate because we can all relate that GURU is easy to use
Key Negotiation Points
None
Dealing with Guru Technologies
Communicate well
Upgrade Benefits
  • We can easy to navigate
  • Can access easily
Anticipated Benefits from Future Upgrades
  • More new features
Migrating Between Editions
No
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