Guru

We use Guru cards as a tool to keep a team of over 60 updated on processes in different areas/ industries. This is a great directory of knowledge and very useful for a wide spectrum of users. The biggest struggle is when we request verification for older cards, they tend to be ignored or forgotten about. The notifications get a bit accumulated.

As a tenured tech support agent at an industry-leading SaaS organization, our goal is to provide quality support and foster positive, educational engagements with our clients every contact. Having access to Guru and their rich feature set made it easy for our team to establish a dedicated internal knowledge base, and improve upon it over time.

Guru is ideal for quick references, detailed breakdowns, troubleshooting procedures, and policy statements.

Guru is not ideal for video or file attachments to said articles or cards.

GURU really helps us in all ways in every way that it could, in our everyday job we really take a lot of scenarios and cases from our customers that has different kinds of issue. We only relay to our saved GURU cards to make sure that were doing the right thing for our customers specially when it comes to troubleshooting processes. GURU already has different kinds of steps for every device that our customers might use that's why it's very easy for us to provide them the most accurate resolution.

Pros:
- Central knowledgebase
- Easy to edit/share/search
- Easy to maintain with the correct resourcing and expectations
- Decent integrations with Google Suite

Cons:
- No native SFDC Service Console managed package/app
- Limited ways to pull in and "live sync" other complex knowledge repositories, especially Notion
- Requires committed authoring and validation DRIs to take full advantage of all it offers

I highly recommend Guru to anyone because of its ease of access. Also, this application is top-notch compared to its competitors in terms of availability to workspaces. I highly recommend this application to businesses because it has more pros than cons. If you want a reliable application for a knowledge base, Guru is for you.