Skip to main content
TrustRadius
Guru

Guru

Starting at $12 per month per user
View Pricing

Overview

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…

Read more
Recent Reviews

Guru is AWESOME!

10 out of 10
April 24, 2024
Incentivized
I use Guru to search through our company's knowledge base so that I can assist our members as accurately as possible while remaining …
Continue reading

Guru is grrreat

10 out of 10
April 19, 2024
Incentivized
I'm a senior CSM and use Guru to access all information related to products and services offered by my company. We use Guru to track …
Continue reading

Best Product at the Best Price

10 out of 10
April 16, 2024
We use Guru to help us better organize our knowledge assets for our Customer Care organization. The challenges we faced before switching …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
WR
Wildred Reyes
Trainer
Teleperformance (Telecommunications, 5001-10,000 employees)
Verified User
Contributor in Customer Service
Computer Software Company, 1001-5000 employees
Return to navigation

Pricing

View all pricing

Builder

$10*

Cloud
per month per user

Enterprise

Custom

Cloud

Entry-level set up fee?

  • $5,000 one-time fee per installation
    Optional
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month per user
Return to navigation

Product Demos

Guru Product Tour

Navattic
Return to navigation

Product Details

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Guru Features

  • Supported: Announcements
  • Supported: Slack integration
  • Supported: Microsoft Teams integration
  • Supported: Verification
  • Supported: AI-powered Trending Topics for Slack
  • Supported: HRIS integrations (50+)
  • Supported: Analytics
  • Supported: Org chart
  • Supported: Generative AI: Answers
  • Supported: Favorites
  • Supported: Custom branding
  • Supported: SSO/SCIM
  • Supported: Generative AI: Assist
  • Supported: Employee Profiles

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Guru Integrations

Guru Competitors

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Guru starts at $12.

Atlassian Confluence, Microsoft SharePoint, and Notion are common alternatives for Guru.

Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(333)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
September 29, 2023

Better than google search

Verified User
Employee in Professional Services
Financial Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have many applications and guidelines we have to follow. This allows a lot of information to be searched for the most effective and efficient way possible. Without Guru, it would be much more difficult to make sure the information we were providing to our customers was complete and correct.
Pros and Cons
  • Sort all data
  • You can cross reference information
  • You can customize your view to cater to what you need
  • Keywords can sometimes be conveluded
  • Multiple cards get pulled that don't make sense
Likelihood to Recommend
We can attach documents that pertain to that specific document easily. Tables are easily visible.
Most Important Features
  • Documents can be sorted easily
  • Contact information can be cross referenced
  • One key word can bring up a lot of information
Return on Investment
  • It opens up every piece of knowledge to everyone
  • You can find your answer quickly without pulling your hair out
Alternatives Considered
This is much more user friendly!
Other Software Used
Users and Roles
100
Support Headcount Required
3
Business Processes Supported
  • cross-referencing
  • find documents
Innovative Uses
  • We can link everything to one site
Future Planned Uses
  • We could be able to open it up to partners as well
  • Integrate with our CRM
Likelihood to Renew
6
Products Replaced
No
Key Differentiators
  • Integration with Other Systems
  • Ease of Use
Anyone can use it
Evaluation Lessons Learned
I am not sure that I would change anything
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Implementation Issues
  • Getting everything cross-referenced
Implementation Rating
6
Everything came up quickly, and they can add to or correct easily
Training Types Used
  • No Training
Ease of Guru Training
The search feature was the easiest
Product Configurability
5
We are still exploring the configurability.
Configuration Lessons
I do not work directly on configurations.
UI Customization
Some - we have done small customizations to the interface
It is fairly simple
Additional Customization Considerations
I do not handle the customization
Support Rating
4
It can be hard to narrow down a searchh
Premium Support
No we did not. We have excellent IT
Bug Resolution
No
Exceptional Examples of Guru Support
I could not login, but they got me up and running instantly
Usability
8
It is pretty user friendly
Easy Tasks
  • the search feature
  • the favorite pages
Difficult Tasks
  • if you put in a keyword, sometimes too many options come up
Scalability
10
All of our departments can have access to any information
Reliability and Availability
10
It syncs up to my email making it easy
Performance
9
I wish not everything pops up so much.
Systems Integrated With
  • front
  • zoho vault
  • adobe
We are still working on getting it fully up and running
Future Integration Plans
  • zoho
  • stratus
Stratus is proprietary to our company, but it would be phenomenal if we could figure it out
Types of Integration
  • File import/export
Ease of Integration
3
Still working on getting different things integrated
Integration Lessons Learned
Have a dedicated team
Pre-Sale Experience
10
I heard it was easy
Post-Sale Experience
8
We were able to get up and running quickly
Key Negotiation Points
searchable fields, document uploads, cross referencing
Dealing with Guru Technologies
na
Upgrade Process
No
Upgrade Benefits
  • We can prioritize urgent cards
Anticipated Benefits from Future Upgrades
  • Hopefuly better advanced filters
Return to navigation