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TrustRadius
Guru

Guru

Starting at $12 per month per user
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Overview

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Builder

$10*

Cloud
per month per user

Enterprise

Custom

Cloud

Entry-level set up fee?

  • $5,000 one-time fee per installation
    Optional
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month per user
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Product Demos

Guru Product Tour

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Product Details

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Guru Features

  • Supported: Announcements
  • Supported: Slack integration
  • Supported: Microsoft Teams integration
  • Supported: Verification
  • Supported: AI-powered Trending Topics for Slack
  • Supported: HRIS integrations (50+)
  • Supported: Analytics
  • Supported: Org chart
  • Supported: Generative AI: Answers
  • Supported: Favorites
  • Supported: Custom branding
  • Supported: SSO/SCIM
  • Supported: Generative AI: Assist
  • Supported: Employee Profiles

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Guru starts at $12.

Atlassian Confluence, Microsoft SharePoint, and Notion are common alternatives for Guru.

Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(374)

Attribute Ratings

Reviews

(1-25 of 210)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Guru helps us efficiently disseminate information across the organization
  • Guru helps us quickly build our process documentation and help guides for new internal products, reducing training time
  • Guru helps us keep information current, preventing costly mistakes from using out-of-date information
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Guru has increased my team's ability to quickly and accurately answer questions, increasing efficiency by 40%.
  • Guru has decreased new hires' ramp-up time to productivity.
  • Guru has given us a centralized location to create and access knowledge so that policies are consistently communicated and enforced.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We have a call center team in Honduras - Guru reduces the back and forth that happens when using an overseas and remote BPO
  • Helps create a very solid and concrete basis for QA - if our processes are clearly documented, we can say with confidence that our scoring reflects the reality of our support.
  • Helps give insight into where we are failing/falling short in training. The more a card is used, the more we can say it's likely that process is difficult to recall, not trained as well, or a pain for customers and the team. All of this insight can help drive change on the team and in the business.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Time-to-locate resources that I can share with prospects is significantly faster with Guru. The alternative would be searching through old Slack threads, which can be a huge time suck if you don't know exactly what you're looking for.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Save loads of time, about 2-3 hours a week to skip looking for information as before.
  • Store and structure large amounts of documents, information etc for the whole org.
  • Give a serious and good impression to new colleagues in their onboarding by having it all in there.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • improved Operational Efficiency- By centralizing our knowledge base in Guru, we've streamlined access to critical information across departments.
  • Knowledge Management Cost Savings:-Consolidating our knowledge management efforts onto Guru has reduced software and training costs associated with maintaining multiple knowledge repositories.
Martin Salamat | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • My current position is not high enough to have access to data and numbers, so I will speak based on my experience. Guru affects my work in terms of performance. I am using Guru in a daily basis that is why I can gauge how Guru helps with providing a speedy resolution.
  • It made me perform at a high level since I could pull up articles/cards with the resolution by using Guru's features such as "Favorites," "List," and other features that help us provide a fast but correct resolution.
  • Guru also has a positive impact on organized processes, especially with "Card Manager" since we are able to see what resources belong to our department and what are our scope of support.
  • Guru also impacts the business by telling us what cards we need to update and what cards are usually being used so we can determine what cards/articles have attention and need updating by using the "Analytics" feature. This way, we can see and predict what processes are being used and need updating.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • A lot of people in the company know to go to Guru before talking to someone
  • The AI module yields very affective results currently
  • Questions and answers are handled in a single location rather than hunders of different threads.
June 11, 2024

Guru Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Our efficiency has definitely increased since we started using Guru, instead of wasting time searching for the information on our previous platform, with Guru the information is easily accessible giving us more time to complete other tasks.
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