Guru

Guru

Top Rated
About TrustRadius Scoring
Score 8.8 out of 100
Top Rated
Guru

Overview

What is Guru?

Guru is a knowledge management platform that integrates with Slack, as well as feeds product information into a company's sales enablement, customer support, and content marketing channels.
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Recent Reviews

Add more features

4 out of 10
June 25, 2022
I use Guru to document processes for other employees' reference. By outlining the steps, employees find it easy to do things on their own …
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User of Guru.

6 out of 10
March 22, 2022
We utilized Guru as our company's central resource for all key documents or helpful reminders. We pushed out new hire onboarding through …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Guru, and make your voice heard!

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Pricing

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Starter

$6

Cloud
per user, per month

Builder

$12

Cloud
per user, per month

Expert

$24

Cloud
per user, per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $6 per month
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Product Details

What is Guru?

Guru is a knowledge management platform that integrates with Slack, as well as feeds product information into a company's sales enablement, customer support, and content marketing channels.

Guru Integrations

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Guru starts at $6.

Reviewers rate Support Rating highest, with a score of 8.4.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (92)

Ratings

Reviews

(1-20 of 20)
Companies can't remove reviews or game the system. Here's why
Matt Eaton | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
I never actually required contacting the Guru support team. That could be because creating new Guru cards or editing existing ones was very intuitive. One issue I did have was that when it came time to export all of the content in Guru it was very difficult and cumbersome so I would recommend making that an easier, cleaner process.
November 07, 2019

Guru Review

Score 7 out of 10
Vetted Review
Verified User
I never had to use Guru Support because I was not one of our main Guru administrators despite having admin access for my team. Nevertheless, I do recall our administrators needing to talk to Guru and they had a satisfactory experience. Implementation seemed pretty simple that we were onboarded on Guru fairly quickly.
Sam Asher | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Though they aren't fast (their chat says "typically replies in 3 hours" and that feels accurate), Guru support is comprehensive and helpful. I feel like they truly care about my company's success and about improving Guru. Our conversations have led to meetings with engineers and the product team when appropriate.
Score 10 out of 10
Vetted Review
Verified User
I have interacted with support a few times. Sometimes about issues, sometimes about feature requests. They've always been responsive, friendly, helpful, and understanding in their responses. More importantly I think they genuinely listen to what you ask and what you're trying to do and take that info to improve the product.
Natalie Mercuri | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
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