Gusto

Gusto

Customer Verified
Score 6.9 out of 10
Gusto

Overview

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
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Recent Reviews

No More Headaches

9 out of 10
October 11, 2022
I discovered Gusto while looking for a payroll platform that allowed for custom tax withholding options. One of my employees had a unique …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Direct deposit files (136)
    8.3
    83%
  • Pay calculation (134)
    8.1
    81%
  • Salary revision and increment management (115)
    7.7
    77%
  • Benefit plan administration (93)
    6.3
    63%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Simple: A streamlined set of automatic payroll features and benefits integrations

$40/month + $6/mo per person

Cloud
$12 per employee/contractor

Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work

$80/month + $12/mo per person

Cloud

Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams

Exclusive pricing, contact Gusto

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://gusto.com/product/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $40 per month
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1Avg 8.2
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Product Details

What is Gusto?

Gusto is an online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 200,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.

Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.

Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.


Gusto Features

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data

Gusto Video

Gusto Integrations

Gusto Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

Gusto starts at $40.

Paychex Flex, ADP Streamline Payroll, and QuickBooks Online are common alternatives for Gusto.

Reviewers rate Reimbursement management highest, with a score of 9.5.

The most common users of Gusto are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 154)
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Score 6 out of 10
Vetted Review
Verified User
If you have a small company with a straightforward payroll, you could consider Gusto, especially if you want to be as hands-off as possible with a system that does most of the work for you. If you value responsive customer service and engaged benefits management, Gusto will not make the cut.
Jackie Ramieri | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I would love to give Gusto a zero, but the system will not allow it. I have been trying to get support for a month on Q4 2022 quarterly tax filings (which are about to be late because Gusto will not reply), Kentucky state employee tax registration (which is overdue), and discounting that was to be applied to our account and was not. After repeated (to the tune of 20+ emails) emails and phone calls, there is no one with any level of care or knowledge who is willing or able to assist. At this point, I'm going to pay our CPA additional fees to file the quarterly taxes because they are late. There is no escalation process. No manager to speak with. I would HIGHLY NOT RECOMMEND this solution.
Jonathan Wagner | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Currently, I don't like much of anything about this company. During my experience with them, they made a mistake on our benefits re-enrollment causing all our US employees' health care to lapse. I understand mistakes happen, make plenty of them myself, however, Gusto has provided no response to support emails, no follow-ups on phone calls or escalations, and, apparently, have no ability to correct the mistake. During this ordeal, our team has had no health care coverage for nearly 2 months and when you do eventually speak with someone, they just say, "everything looks good in our systems. It may take 30 days or more for the healthcare provider to update their records. In the meantime, keep track of any out-of-pocket expenses and once the provider fixes our mistake you can then submit for reimbursement". Ever tried to see a doctor without insurance in the US ... well it is a terrible experience and crazy expensive.
Score 10 out of 10
Vetted Review
Verified User
Gusto is great for the small business owner who wants to spend less time on payroll and more time running their small business. It is easy to use and easy to run each week and hiring or dismissing an employee is an absolute breeze. The customer support staff are incredibly helpful and it integrates easily with QuickBooks Online to help my bookkeeping and accounting sync together with my payroll each week. Highly recommend Gusto for anyone looking for an easy payroll and onboarding solution for their employees regardless of their team size.
Score 10 out of 10
Vetted Review
Verified User
I have recommended Gusto to multiple colleagues! For anyone just starting out, or managing a smaller team, Gusto should be your first choice for payroll. It's very affordable, yet full featured. Keeps you compliant from a tax perspective, will track benefits if you want to, provides real-time access to any report of document you may need, as well as allowing for easy employment of staff across multiple states. In the era of WFH and work from anywhere, Gusto gives you the freedom to manage payroll from anywhere with an internet connection as well.
October 24, 2022

Best Solution So Far

Score 9 out of 10
Vetted Review
Verified User
Gusto has worked well for us as a small company. I've heard that as your employee count increases, Gusto may kick you off of the platform. It was particularly useful for us because at the time of implementation we did not have an HR specialist on staff, so we were able to use their HR specialist as part of the Concierge package.
October 14, 2022

Gusto is great!

Score 9 out of 10
Vetted Review
Verified User
Our day-to-day needs are met with ease. Our employees are able to onboard super quickly and easily, and their pay is consistently delivered. On my end, entering my employee's work times is quick and painless. The fact that Gusto runs in the background with very little thought on my end (other than the recent issue with submitting some state forms in a timely manner), is a testament to how well they do.
October 11, 2022

No More Headaches

Score 9 out of 10
Vetted Review
Verified User
Gusto worked well for our food truck business with several part-time employees. Gusto is also set up for much larger businesses with many employees. As a small business owner, paying someone to run payroll each week was out of the question, yet spending hours and hours trying to do it yourself was impossible. Gusto made it a simple process from the setup to filing the necessary taxes. It was as simple as entering the number of hours each employee worked and hitting 'Submit'.
Score 7 out of 10
Vetted Review
Verified User
Our old payroll system was not great. We were constantly dealing with timing issues and no pay until three days after payday. Gusto makes the whole payroll process bearable and easy! The benefits of using Gusto are the Turbo Tax integration, the Gusto savings account, and ease of use.
Score 10 out of 10
Vetted Review
Verified User
Gusto is definitely a go-to if you want ease in tracking everything related to your employees. From onboarding them and tracking what you still need for that process to getting them set up on the mobile app, and from tracking their hours worked to getting them paid in a timely manner, Gusto handles it all for you!
Score 9 out of 10
Vetted Review
Verified User
Gusto is great for an easy-to-use perspective of employees. Many find it to be user-friendly and easy to navigate. I feel like this tool works the best when you have someone on your team that is knowledgeable of the platform and can help other employees, as sometimes Gusto's customer support team can be difficult to get a hold of.
Score 4 out of 10
Vetted Review
Verified User
I feel that as Gusto grows, it's becoming more and more difficult to use. In my experience, it's harder to contact customer service and when you do find a way to contact customer service, the service agents don't know as much about the product as they use to, and questions may or may not get answered. I've had to contact them several times about the tax paperwork I've received before getting a reply. More recently, their website suggested for me a Covid Family Leave option for my employee that expired nearly a year ago. I'm becoming increasingly frustrated with Gusto.
July 13, 2022

Gusto Review

Score 8 out of 10
Vetted Review
Verified User
It works for any small business that is trying to keep track of its payroll. It works for companies that have employees and contractors. It also works for companies that want to avoid time clocks, punch cards, setting their own reminders for tax and payroll deadlines, as well as other important dates throughout each year.
Score 2 out of 10
Vetted Review
Verified User
If you want a system that is fairly easy to use, Gusto is good. The platform is not completely intuitive, but it's fairly easy to use. If you want to customize policies, etc, it takes a little bit of work and you may not be able to get the system to do what you want it to do. If paying your employees on time is important, I would not recommend Gusto as it does not seem to be one of their values. If you do not have a lot of spare time to resolve issues when they arise, do not use Gusto. I literally spend 1-2 hours talking/chatting with them each time we have an issue. It is frustrating. It does not seem that they train their customer service reps very well, and they are not empowered to resolve issues except inside an extremely narrow set of parameters. If there is anything unusual with what you need ("unusual" meaning pretty standard requests but not everyday occurrences), they cannot help you.
Score 6 out of 10
Vetted Review
Verified User
Gusto appears to be successful on the accountant side because the users who handle the payroll side seem to like this product. Most users do not like using Gusto because of its annoying inconsistencies. It might work well enough if all you need to do is manually input start/stop times without using the clock-in feature.
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