Gusto

Gusto

Customer Verified
Score 6.9 out of 10
Gusto

Overview

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
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Recent Reviews

No More Headaches

9 out of 10
October 11, 2022
I discovered Gusto while looking for a payroll platform that allowed for custom tax withholding options. One of my employees had a unique …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Direct deposit files (136)
    8.3
    83%
  • Pay calculation (134)
    8.1
    81%
  • Salary revision and increment management (115)
    7.7
    77%
  • Benefit plan administration (93)
    6.3
    63%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Simple: A streamlined set of automatic payroll features and benefits integrations

$40/month + $6/mo per person

Cloud
$12 per employee/contractor

Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work

$80/month + $12/mo per person

Cloud

Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams

Exclusive pricing, contact Gusto

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://gusto.com/product/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $40 per month
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1Avg 8.2
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Product Details

What is Gusto?

Gusto is an online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 200,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.

Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.

Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.


Gusto Features

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data

Gusto Video

Gusto Integrations

Gusto Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

Gusto starts at $40.

Paychex Flex, ADP Streamline Payroll, and QuickBooks Online are common alternatives for Gusto.

Reviewers rate Reimbursement management highest, with a score of 9.5.

The most common users of Gusto are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 154)
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Score 5 out of 10
Vetted Review
Verified User
  • track time off
  • easily pay employees and contractors
  • easily hire
  • Not enough flexibility with pay periods. For monthly payrolls in WA state, I'm required to pay the 1st-24th of the month by the end of the month. To have payday be the last day of the month, the pay period sometimes ends on the 24th, sometimes the 25th, and February there is no option to be in compliance as it pays up to the 22nd only.
  • When an employee maxes their IRA contribution for the year, Gusto stops making employer contributions even though the company is required to pay a % of total income for the year, not only during pay periods in which the employee contributes.
  • Gusto was not including all reportable earnings to our state family medical leave program. This caused my employee to be denied benefits over her maternity leave. Thankfully she appealed their decision and after I provided payroll reports the PFML program identified the issue with Gusto's reporting and approved her payments. This all took several months though and Gusto still has not contacted my employee to apologize for their error despite me asking them to do so on a couple occasions (and it being the least they could do!)
  • A few years ago I started the process of having Gusto administer our health insurance benefits. The process was a nightmare and I ultimately decided not to have them do it, however without my signature they had already started changing it over.
  • Customer service is awful. It's almost not even worth sending an email since it takes months to get a reply and then they often don't address the problem but say "let us know if you need anything else" in which case you will wait another couple months for a reply if you even get one.
Score 6 out of 10
Vetted Review
Verified User
  • Graphic Interface is very cute and pleasant to look at it.
  • They make everything really simple.
  • Super intuitive to use.
  • The customer service is ridiculously slow.
  • The customer service is not always helpful.
  • The benefit administration is lacking in value.
Score 10 out of 10
Vetted Review
Verified User
  • New hire paperwork
  • Employee birthday reminders
  • Easy to navigate
  • Visually pleasing layout
  • Employee paycheck contributions to charities
  • Keeping all of my payroll documents in one place for easy access
  • Easy distribution of W-2s at year end
  • The integration of two businesses in one profile could be streamlined a little better. While it's not difficult to navigate between the two on a computer, it is difficult to do so from the mobile capacity
  • Reminding you on not just employee birthdays but employee work anniversaries would be really nice
  • Prompting for an including pronouns for new hire staff in the welcome email to existing staff would be much appreciated
Score 10 out of 10
Vetted Review
Verified User
  • Handles federal, state, and local tax withholdings
  • Easy onboarding of contractors and W-2 employees
  • Real-time access to paystubs and W-2s
  • Intuitive, natively online platform
  • Seamlessly integrated with QuickBooks Online
  • Some items take too many clicks to get to, like paystubs
  • I'd like to permanently skip some features I don't use, like sick time tracking
  • At times, reminders can become redundant
October 24, 2022

Best Solution So Far

Score 9 out of 10
Vetted Review
Verified User
  • The self-service aspect of the software is very nice. We rarely need to get customer service involved.
  • For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
  • We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
  • Gusto has frequently updated its software and moved things around. It is frustrating to constantly hunt for things when they are not where they used to be.
  • Gusto just changed its subscription levels and though it remains to be seen exactly how this will affect us, it seems like the change is less service for more cost.
  • Gusto will make deposits to our bank account for refunds of various taxes but does not give any detail regarding exactly why we are receiving the deposits.
Josh Winnegrad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Manage and run payroll
  • Pay contractors
  • Provide employee benefits
  • Complete and file tax/compliance documents
  • Reporting is the weakest part of the platform and needs a lot of work, but it's serviceable as is.
  • More benefit options would be nice, but it's good as is
October 14, 2022

Gusto is great!

Score 9 out of 10
Vetted Review
Verified User
  • Onboarding is super easy for me and my employees.
  • Payroll is easy to enter.
  • Customer service is very quick and friendly.
  • Recently, they have let the ball drop a bit with submitting some state forms on time.
  • Other than this recent issues with timely forms, they have been great!
Score 7 out of 10
Vetted Review
Verified User
  • Providing payroll reports.
  • Connects to Turbo Tax for employee taxes.
  • Easy to input hours.
  • Multiple withdrawals for payroll, employee, and employer taxes.
  • QuickBooks integration would be nice.
September 01, 2022

Simple payroll!

Score 10 out of 10
Vetted Review
Verified User
  • It simplifies the payroll process so much, I cannot emphasize that enough.
  • They post reminders for onboarding in the hiring process also which is nice.
  • I have only used it a little over a year, so I have not identified any product gaps yet.
August 29, 2022

Gusto for the win.

Score 8 out of 10
Vetted Review
Verified User
  • Easy to use Payroll submission for employees.
  • Paying all payroll taxes and forms.
  • Easy to add new employees' info.
  • Some reports are a little harder to find exactly what you need.
  • Cannot easily adjust withholding taxes on specific payroll checks - need to contact support.
Score 1 out of 10
Vetted Review
Verified User
  • Customer Interface
  • Efficiency Processing Payroll
  • Timely File Payroll Tax Payments
  • All customer service functions are routed to people who cannot help
  • No dedicated Account Manager
  • 4 to 6 day response time to emails
  • No direct contact to Customer Support
  • For me it was virtually impossible to reach a live person to discuss issues.
  • No last names, direct phone number, or phone extensions.
  • Zero sense of urgency.
Score 4 out of 10
Vetted Review
Verified User
  • Scheduled automatic payroll and deposits
  • Easy to use employee portal
  • Difficult to contact customer service. Website links go in a circle.
  • Site glitches that suggest products/services no longer available (Covid leave benefits).
Score 2 out of 10
Vetted Review
Verified User
  • Platform is fairly simple to use
  • Poor customer service. Today's issue was Gusto not depositing our payroll due to a Gusto system error, which they admitted. They will not do anything to resolve the issue. When we submitted payroll on time 2 days ago, their online system said that payroll had been submitted successfully. It showed a detailed list of how much each employee would get paid, the direct deposit amounts, etc. Today, on payday, our employees did not get paid. I logged into Gusto and it said that payroll had not been submitted. I reached out to Gusto customer service, and their response was: "Thanks for letting me know! We are currently having a system error. I checked with our engineering team and they said that they are actively working on a resolution to fix this. Our engineering team advised me to tell you that clear your cache & cookies as well, they are already on this and will be fixed sooner." So then I asked them to help me expedite payroll to get our employees paid sooner than 2 days, which is their standard. They said that expedited payroll can be processed in 2 days and there is nothing they can do. I have gone around and around with them for almost 2 hours, and they keep saying there is nothing they can do. They caused the problem, they admitted that they caused the problem, and they are refusing to fix it. Not paying your employees on time is a REALLY big problem, and Gusto is responding like this is the level of urgency of getting a FedEx package a day late for a shirt I purchased online. I am completely baffled. This is the 2nd time that Gusto customer service has been completely unhelpful in resolving the issue - this time, some of our employees may not be able to pay their bills on time.
  • Gusto bombards employers and employees with sales pitches for other non-payroll-related products.
Score 6 out of 10
Vetted Review
Verified User
  • Handles state/federal taxes for each user
  • Handles direct deposit
  • The website appears simple enough for users
  • The Gusto website often times won't load the page you want and will load the wrong page multiple times before it will finally work
  • Gusto won't allow anyone to manually input a clock out time in the future. It will only accept the current timestamp or a previous timestamp
  • Gusto sends out multiple annoying emails
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