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Gusto

Gusto

Overview

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

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Recent Reviews

Gusto is Great

9 out of 10
April 06, 2024
Incentivized
We have a small business with one employee, and then at times, employees or contractors in other US states. Gusto was able to onboard …
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Gusto User Review

8 out of 10
April 06, 2024
Incentivized
an onboarding tool to get documents setup for new employees. Also, the main payroll platform for checks, there was also a savings tool for …
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Gusto Review

8 out of 10
April 06, 2024
Incentivized
we use Gusto as our HR platform - it also includes all our payroll information. It is a consolidated one stop shop for all HR needs and …
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Gusto Review 10/10

9 out of 10
March 30, 2024
Incentivized
We use Gusto as our main payroll software for all of our clients as well as our own payroll. Not only is Gusto a reliable source for …
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Great for payroll

10 out of 10
March 28, 2024
Incentivized
We are a small business with a relatively small team of 6 people. We use Gusto for everything related to payroll, managing paid time off, …
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Terrible with State Taxes

1 out of 10
February 14, 2024
Incentivized
Works well for payroll, but it has been a nightmare with State taxes. I have been trying to resolve the issue since June, and I cannot get …
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Gusto is just the best!

10 out of 10
May 05, 2023
Incentivized
We use Gusto to on-board new hires, to pay our staff, and manage integrated benefits. Gusto has a delightful, intuitive and easy-to-use …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Direct deposit files (157)
    8.7
    87%
  • Pay calculation (154)
    8.6
    86%
  • Salary revision and increment management (133)
    8.4
    84%
  • Benefit plan administration (106)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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Simple: A streamlined set of automatic payroll features and benefits integrations

$40/month + $6/mo per person

Cloud
$12 per employee/contractor

Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work

$80/month + $12/mo per person

Cloud

Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams

Exclusive pricing, contact Gusto

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://gusto.com/product/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $46 per month
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Product Demos

Gusto Payroll Demo

YouTube

Gusto Demo: Refreshingly intuitive payroll, benefits, and HR for small business

YouTube
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.3
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Product Details

What is Gusto?

Gusto is an online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 300,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.

Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.

Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.


Gusto Features

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data

Gusto Video

Gusto is more than payroll and benefits

Gusto Integrations

Gusto Competitors

Gusto Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

Gusto starts at $46.

Paychex Flex, ADP Streamline Payroll, and QuickBooks Online are common alternatives for Gusto.

Reviewers rate Reimbursement management highest, with a score of 9.5.

The most common users of Gusto are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(361)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
May 02, 2023

Gusto is great!

DD
Donna Drake
CEO (Chief Executive Officer)
MindRise Learning (E-Learning, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Onboarding and Payroll Gusto makes both very easy!
Pros and Cons
  • Onboarding is super easy for me and my employees.
  • Payroll is easy to enter.
  • Customer service is very quick and friendly.
  • Recently, they have let the ball drop a bit with submitting some state forms on time.
  • Other than this recent issues with timely forms, they have been great!
Likelihood to Recommend
Our day-to-day needs are met with ease. Our employees are able to onboard super quickly and easily, and their pay is consistently delivered. On my end, entering my employee's work times is quick and painless. The fact that Gusto runs in the background with very little thought on my end (other than the recent issue with submitting some state forms in a timely manner), is a testament to how well they do.
Most Important Features
  • Payroll
  • Onboarding
  • Customer Service
Gusto Feature Ratings
Payroll Management (4)
75%
7.5
Pay calculation
100%
10.0
Benefit plan administration
N/A
N/A
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Return on Investment
  • Gusto's rates are very reasonable
  • I don't need to have another company for onboarding, which saves money
Alternatives Considered
ADP is more expensive, is more difficult to use, and does not have as good of customer service
Other Software Used
Users and Roles
1
Owner
Support Headcount Required
1
Gusto is very easy to use. Anyone you assign should do well.
Business Processes Supported
  • Payroll
  • Onboarding
Future Planned Uses
  • Reimbursements
Likelihood to Renew
9
Gusto is easy to use and customer service is fast and friendly. My one hesitation for marking it 10 is the recent increase in cost if your business has employees in more than one state.
Products Replaced
No
Key Differentiators
  • Ease of Use
I have too many other things on my plate to add struggling with a payroll system to the list. Gusto makes payroll very easy.
Evaluation Lessons Learned
n/a
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
None was necessary
Implementation Issues
  • None - was super easy
Implementation Rating
9
Super easy to implement and use!
Support Rating
9
Gusto is very quick to get back to me and customer service agents are friendly.
Premium Support
No. The basic support works well for me.
Bug Resolution
No
Exceptional Examples of Gusto Support
Last year, I ran a payroll with errors (totally our fault - not Gusto's). Gusto was super quick to respond, letting me know how to reverse the payroll, so I could make corrections and rerun it. It was such a relief to not only have a way to correct it but also to have an answer quickly, so I didn't spend much time stressing about what to do.
Usability
9
Gusto is very user friendly!
Easy Tasks
  • Running Payroll
  • Onboarding
  • Reimbursements
Difficult Tasks
  • Some report functions
  • Reporting issues with missing state payments
Mobile Interface Availability and Impressions
Yes, but I don't use it
June 07, 2022

Gusto is annoying for users

Verified User
Professional in Information Technology
Consumer Goods Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Gusto to clock in and clock out in order to get paid. Gusto handles the payroll processing for our accountants. Gusto is used for all employees in order to get paid properly.
Pros and Cons
  • Handles state/federal taxes for each user
  • Handles direct deposit
  • The website appears simple enough for users
  • The Gusto website often times won't load the page you want and will load the wrong page multiple times before it will finally work
  • Gusto won't allow anyone to manually input a clock out time in the future. It will only accept the current timestamp or a previous timestamp
  • Gusto sends out multiple annoying emails
Likelihood to Recommend
Gusto appears to be successful on the accountant side because the users who handle the payroll side seem to like this product. Most users do not like using Gusto because of its annoying inconsistencies. It might work well enough if all you need to do is manually input start/stop times without using the clock-in feature.
Most Important Features
  • Handles direct deposit
  • Handles state/federal taxes
Gusto Feature Ratings
Payroll Management (4)
40%
4.0
Pay calculation
80%
8.0
Benefit plan administration
N/A
N/A
Direct deposit files
80%
8.0
Salary revision and increment management
N/A
N/A
Return on Investment
  • It saves time for the accountants compared to the prior system
  • It frustrates users more than the prior system
Alternatives Considered
  • Unanet and Justworks Hours (formerly Boomr)
Gusto is much easier to use than Unanet, both for the users and the accountants. Gusto appears to have additional features than Boomr, but is more annoying than Boomr to use on a daily basis.
Other Software Used
ConnectWise Automate (formerly LabTech), ConnectWise Control (formerly ScreenConnect), IT Glue, Microsoft 365 (formerly Office 365), ConnectWise Manage, Webroot Antivirus + Internet Security Complete (SecureAnywhere), Webroot DNS Protection, Cisco Umbrella, Pax8, Microsoft SharePoint, Microsoft Power Automate (formerly microsoft flow), Microsoft Teams, Axcient x360Cloud (formerly CloudFinder), Veeam Backup & Replication, Dropbox, MEGA, KeePass, Adobe Acrobat Reader DC, Cisco AnyConnect, Ubiquiti Networks UniFi, GoToAssist, Blackpoint MDR
Users and Roles
60
Everyone from CIO/CFO to the entry-level Techs use Gusto for tracking their time
Support Headcount Required
Technically no user supports Gusto, so any actual support needs to come from Gusto's own Support Techs themselves. Any easy and basic help needed in Gusto would be handled by our Accountant and/or the 2 Clerks that help with the payroll.
Business Processes Supported
  • Pays employees on time
  • Includes 401k options
  • Tracks PTO accrual and usage
Innovative Uses
  • Can't think of any
Future Planned Uses
  • It would be nice to import CW Manage timesheets directly into Gusto
Likelihood to Renew
7
Since it's already being used and adopted by everyone, there is a high likelihood that we will renew with Gusto. To switch to something else would be a lot of work and would have to be easier and cheaper to even discuss that option.
Products Replaced
Yes
It replaced Boomr. Boomr was just a temporary system while we transitioned to something that could handle numerous employees spread across multiple timezones.
Key Differentiators
  • Price
  • Product Usability
The single biggest factor in the decision was simplicity. The previous system was convoluted and required lots of manual input, so we were looking for something that was simple to use from a user standpoint and a payroll standpoint.
Evaluation Lessons Learned
I would want to trial a couple other payroll systems with the actual users because they have to use it everyday. Gusto isn't the best user experience, even though it's nice from the payroll side of things.
March 24, 2022

Gusto is a life saver for payroll

Verified User
Team Lead in Other
Accounting Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
My company uses Gusto to process payroll for 10+ clients as well as our own firm. Gusto handles payroll, payroll tax payments, and payroll returns automatically.
Pros and Cons
  • Payroll Tax Payments
  • Payroll Reports
  • Customer Service
  • Easy to use
  • Limited amount of benefits offered
  • Can be hard to find report you are looking for
Likelihood to Recommend
I believe that Gusto is well suited for any company that runs payroll for employees or contractors, or any company that handles the payroll of another company.
Most Important Features
  • Automatic payroll tax payments
  • Personalized details
  • Chat feature
  • Automatic payroll report filing
Gusto Feature Ratings
Payroll Management (4)
95%
9.5
Pay calculation
100%
10.0
Benefit plan administration
80%
8.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Return on Investment
  • Spend less time on manual payroll calculations
  • Spend less time on manual payroll reports filing
  • Cost adjusts based on number of employees
Alternatives Considered
  • Intuit Online Payroll (discontinued) and RUN Powered by ADP®
Gusto is better than IOP because Gusto files payroll returns and pays payroll taxes automatically. IOP also does not have a good support feature. Gusto is better than ADP because they are more responsive and have a better and more extensive website.
Other Software Used
Asana, Everhour, Microsoft 365 (formerly Office 365)
Products Replaced
Yes
Intuit online payroll - was going out of business and also Gusto was recommended by one of our clients
Key Differentiators
  • Product Features
  • Product Usability
  • Product Reputation
Easy to use- Gusto takes care of many tasks for you
Evaluation Lessons Learned
I would have gotten Gusto instead of IOP
Usability
8
Very easy to use but can sometime be hard to find something
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