TrustRadius Insights
Halo Service Desk is a powerful tool that addresses management issues commonly faced by organizations. It effectively handles ticketing …
Starting at $55 per month per user
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What is Halo Service Desk?
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. The solution boasts intuitive workflows to empower teams to deliver excellent service to customers and employees. Standardises processes and provides analytics…
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Halo Service Desk (All-inclusive)
$55
On Premise
per month per user
Halo Service Desk (All-inclusive)
$55
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://haloservicedesk.com/pricing/?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $55 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Halo Service Desk?
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. The solution boasts intuitive workflows to empower teams to deliver excellent service to customers and employees. Standardises processes and provides analytics to align IT to the business needs in a single IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service portal.
Halo Service Desk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Halo Service Desk Screenshots
Halo Service Desk Video
Halo Service Desk in 2 Minutes
Halo Service Desk Integrations
- Microsoft Entra ID
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- Microsoft Exchange
- TeamViewer
- AnyDesk
- LogMeIn Rescue by GoTo
- Slack
- 3CX
- Lansweeper
- ConnectWise Automate
- N-able MSP Manager
- Xero
- Kashflow
- Act!
- Office 365
- azure
- Microsoft SCCM
- Outlook
- Microsoft System Center Orchestrator
- PowerShell
- ADFS
- Azure DevOps
- simplehelp
- Beyond Trust
- Cisco
- Ring Central
- GoIntegrator
- Kaseya
- Continuum
- Sage
- QuickBooks
- varibill
- jira
- salesforce
- splunk
Halo Service Desk Competitors
Halo Service Desk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, Dutch, German, Spanish, Italian, Swedish, Polish and more |
Halo Service Desk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 50% |
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Halo Service Desk is a powerful tool that addresses management issues commonly faced by organizations. It effectively handles ticketing systems, service catalogues, and asset management, streamlining communication and reducing the need for excessive meetings, calls, and emails. Users can log tickets and promptly respond to customers, ensuring efficient query handling. The software also allows for the creation of Health and Safety forms before processing jobs, enhancing safety measures within the organization.
With its mobile-friendly interface, Halo Service Desk offers flexibility and accessibility, enabling users to manage tasks on the go. The software's highly customizable nature makes it suitable for different departments within an organization, consolidating various functions into a single system. This promotes information sharing and collaboration across teams. Additionally, workflows are automated, minimizing human error and ensuring efficient task management.
One of the standout features of Halo Service Desk is its KB Articles functionality, which has significantly improved the First-Time Fix rate. This not only saves time but also results in quick return on investment. NetHelpDesk, the provider of Halo Service Desk, has consistently delivered excellent support since 2014 when their Windows app version was launched before transitioning to a web-based solution.
This software has been widely adopted by service providers to effectively manage customer tickets. Its continuous release of new features keeps users excited about its capabilities. NetHelpDesk assists with workflow and billing processes, providing a comprehensive view of call assignments for each engineer through drag-and-drop functionality.
NetHelpDesk's chat and email functions facilitate efficient communication and problem resolution. The software enables tracking and creation of problem tickets based on recurring incidents, leading to improved troubleshooting productivity. Moreover, it generates reports on customer satisfaction to aid in measuring service quality.
Among its users, NetHelpDesk is highly regarded for its knowledgeable staff and excellent customer service. The software has helped organize software support teams and improve overall customer service experience. Its user-friendly interface fulfills all required functions with ease.
NetHelpDesk offers good value for money when compared to other software options in the market. Users appreciate the personal and helpful interactions they have experienced throughout the trial, implementation, and support phases. The software's ability to be implemented across multiple departments ensures that information is kept in one central place, promoting collaboration and efficiency within the organization.
Neat and Intuitive User Interface: A significant number of users have expressed their satisfaction with the user interface of Halo, describing it as neat, intuitive, and easy to navigate. They have found it helpful in quickly familiarizing themselves with the software.
Configurability: Many users appreciate the high level of configurability offered by Halo. With a wide range of customizable features and options available, they are able to tailor the software to meet their specific needs for both internal and external customers.
Responsive Support Team: Users consistently praise the Halo Support team for their friendly demeanor, exceptional helpfulness, and responsiveness when addressing any queries or concerns brought to them. Their prompt assistance has been greatly appreciated by users across various instances.
Challenging Configuration and Unclear Documentation: Some users have found it challenging to locate necessary configuration items in Halo, leading to frustration. Additionally, they have mentioned that the documentation can be unclear or unavailable at times, further complicating the process.
Slow System Performance and Limited Reporting Options: Several users have expressed dissatisfaction with the system's performance when running heavy reports or multiple reports simultaneously. They have also pointed out that finding specific toggle settings can be cumbersome and some settings are missing from the web app, requiring assistance from support. Furthermore, users feel that the reporting options in Halo are limited and setting up reports via SQL is seen as a limiting factor.
Lack of Project Management Features and Outdated Documentation: Many users wish for more robust project management features in Halo, specifically mentioning the need for a project tracker or GANTT chart feature. They also feel that the documentation is not always up to date, which hinders their ability to effectively use the software.