HaloITSM (formerly NetHelpDesk) Reviews

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About HaloITSM (formerly NetHelpDesk)

HaloITSM (formerly NetHelpDesk) provides ITIL aligned help desk software that can be installed on premise or in the cloud. The vendor staes that through over 20 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, best of breed mobile apps.

HaloITSM (formerly NetHelpDesk) Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards
ITSM asset management Features
Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement
Change management Features
Has featureChange requests repository
Has featureChange calendar
Has featureService-level management

HaloITSM (formerly NetHelpDesk) Screenshots

HaloITSM (formerly NetHelpDesk) Integrations

Lansweeper, Jira Software, 3CX Phone System, Swiftpage ACT!, Bugzilla, Facebook for Business, Kaseya Network Monitor, Kashflow, SolarWinds MSP Manager, PagerDuty, PayPal Payments, QuickBooks Desktop Pro, QuickBooks Online, Skype, Slack, Xero, Azure Active Directory, AnyDesk, TeamViewer, Microsoft System Center Configuration Manager (SCCM), Sage 50cloud Accounting (formerly Sage 50 Accounting), Skype for Business (formerly Lync), ConnectWise Automate (formerly LabTech), Splunk

HaloITSM (formerly NetHelpDesk) Competitors

Freshservice, Cherwell Service Management, Hornbill Supportworks ITSM, Solarwinds Service Desk (formerly Samanage)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

HaloITSM (formerly NetHelpDesk) Customer Size Distribution

Consumers
5%
Small Businesses (1-50 employees)
25%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
40%

HaloITSM (formerly NetHelpDesk) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

HaloITSM (formerly NetHelpDesk) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web