HaloITSM (formerly NetHelpDesk) Reviews

Name: HaloITSM (formerly NetHelpDesk)
Author: HaloITSM (formerly NetHelpDesk)

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About HaloITSM (formerly NetHelpDesk)

HaloITSM (formerly NetHelpDesk) provides ITIL aligned help desk software that can be installed on premise or in the cloud. The vendor staes that through over 20 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, best of breed mobile apps.

Categories:

HaloITSM (formerly NetHelpDesk) Features

Incident and problem management Features

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

ITSM asset management Features

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Change management Features

Change requests repository

Change calendar

Service-level management

HaloITSM (formerly NetHelpDesk) Screenshots

HaloITSM (formerly NetHelpDesk) Integrations

Lansweeper, Jira Software, 3CX Phone System, Swiftpage ACT!, Bugzilla, Facebook for Business, Kaseya Network Monitor, Kashflow, SolarWinds MSP Manager, PagerDuty, PayPal Payments, QuickBooks Desktop Pro, QuickBooks Online, Skype, Slack, Xero, Azure Active Directory, AnyDesk, TeamViewer, Microsoft System Center Configuration Manager (SCCM), Sage 50cloud Accounting (formerly Sage 50 Accounting), Skype for Business (formerly Lync), ConnectWise Automate (formerly LabTech), Splunk

HaloITSM (formerly NetHelpDesk) Competitors

Freshservice, Cherwell Service Management, Hornbill Supportworks ITSM, Solarwinds Service Desk (formerly Samanage)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

HaloITSM (formerly NetHelpDesk) Customer Size Distribution

Consumers		5%
Small Businesses (1-50 employees)		25%
Mid-Size Companies (51-500 employees)		30%
Enterprises (> 500 employees)		40%

HaloITSM (formerly NetHelpDesk) Support Options

	Free Version	Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

HaloITSM (formerly NetHelpDesk) Technical Details

Deployment Types:	On-premise, SaaS
Operating Systems:	Windows, Linux, Mac
Mobile Application:	Apple iOS, Android, Windows Phone, Blackberry, Mobile Web