HaloITSM, so flexible that quickly adjusts to your business
Rating: 9 out of 10
March 28, 2022
PD
Vetted Review
1 year of experience
- Faster resolutions
- Self-service portal
- Apps integration
- Change Management
Starting at $49 per month per user
View Pricing Overview
What is HaloITSM?
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface.…
Learn from top reviewers
HaloITSM, so flexible that quickly adjusts to your business
Rating: 9 out of 10
March 28, 2022A tailor-made platform that offers everything that our company and clients expect and need in order to give continuity to operations capable to transform our current ways of w...
Great tool, packed with functionality. Great support staff.
Rating: 10 out of 10
March 22, 2022HaloISTM was chosen to replace our Zendesk offering. We needed a full ITSM system that was easy to configure but still offered a great opportunity to adapt to our needs. Servi...
Ashley Brown
Manager - Information Technology
IT Services Delivery Manager
Uniserve Group
1 year of experienceHalo - Efficiently support and manage your business
Rating: 10 out of 10
March 5, 2022In our organisation, we use Halo as a ticketsystem, Knowledge Base, CMDB, Asset Management and Resource booking software. The ticketing and knowledgebase are the core function...
Isabelle Hufschmid
Technician - Information Technology
ICT Supporter
Berufsschule Lenzburg
1 year of experienceService Desk promise that delivers all that you ask for along with a few things you never knew you needed
Rating: 10 out of 10
March 3, 2022As a company built on acquisitions, we had a
number of disparate solutions and teams that we wanted to bring together in
one, easy use, and easy-to-customize solution that fit...
Verified user
Manager
8 years of experienceExcellent product; excellent value for money
Rating: 10 out of 10
March 3, 2022We initially purchased HaloITSM to replace our previous SDMT. It was designed for use primarily to log and manage Service Desk tickets with a degree of asset management and ot...
Great, continuously improving product
Rating: 10 out of 10
February 24, 2022We have recently rolled out HaloITSM to multiple areas of the business which has allowed us to create a central "hub" for all service issues and requests. Problem and change m...
Verified user
Manager
1 year of experienceHalo ITSM - Would not look anywhere else.
Rating: 10 out of 10
February 21, 2022One of the best ITSM solutions I have used. It was good before but the product has had a revamp in recent years the web app is modern and easy to use, very customizable. It is...
Verified user
Professional
5 years of experienceHaloITSM - An excellent product that's greatly helped our IT help desk functionality
Rating: 9 out of 10
January 25, 2022We decided to use HaloITSM as our IT service desk software as we were impressed with the feature set, pricing, and the customisation. Initially we used it for ticketing/incide...
Mark Sawyer
Manager - Information Technology
Infrastructure Manager
Clarke Transport
1 year of experienceExcellent system, great support and features, and value for money.
Rating: 10 out of 10
January 19, 2022We use Halo for Incident, Change, and Asset Management. The original plan was for it to only be used by the IT Department to manage our Incident, Change, and Assets for intern...
Verified user
Manager
2 years of experienceHALO…Great Product With Great Features and Functionality!!
Rating: 10 out of 10
January 17, 2022We use HALO for our IT Support Desk within the Trust. It works incredibly well and gives us a simple-to-use system that allows us to log and manage IT Support Calls efficientl...
Verified user
Engineer
3 years of experienceExcellent ITSM Solution Ideal for a Multi Academy Trust Central Services team offering multiple services desks
Rating: 9 out of 10
January 6, 2022We selected Halo ITSM as our service desk solution for our Central Services function (IT and Estates) at East Midlands Academy Trust in 2020, the simple, no nonsense licensing...
Daryl Unitt
Executive - Information Technology
Head of Shared Services
East Midlands Academy Trust
1 year of experienceHalo ITSM best product in the market with value for money
Rating: 10 out of 10
December 29, 2021We use Halo for all our ITSN solutions from Incident, Change, to Project Management. We started using it as a generic ticketing system, but have moved into other areas like:
...
Alan Sumner
Manager - Information Technology
Strategic Change Manager
Redcar & Cleveland Council
2 years of experience
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Awards
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Pricing
On Premise
$49
On Premise
per month per user
Cloud
$49
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://haloitsm.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49 per month per user
Product Demos
Scheduled Tickets | HaloITSM | SYS
YouTube
HaloITSM - Extended Tech Talk - What's new July 2022
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HaloITSM?
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps.
The vendor describes the following five differentiators:
1. Software tailored to the user's business (Customizable)
2. Value (All-Inclusive Service Desk Solution)
3. Suitable for organisations of all sizes and from any industry
4. Customer centric
5. Seamless migration process
The vendor describes the following five differentiators:
1. Software tailored to the user's business (Customizable)
2. Value (All-Inclusive Service Desk Solution)
3. Suitable for organisations of all sizes and from any industry
4. Customer centric
5. Seamless migration process
HaloITSM Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
HaloITSM Screenshots
HaloITSM Videos
HaloITSM in a Nutshell
Workflows in HaloITSM
HaloITSM Integrations
- Lansweeper
- Jira Software
- 3CX
- Act! CRM
- Bugzilla
- Meta Business Suite
- Kaseya Network Monitor, on Kaseya VSA
- Kashflow
- N-able MSP Manager
- PagerDuty
- PayPal Payments Pro
- QuickBooks Desktop Pro
- QuickBooks Online
- Skype
- Slack
- Xero
- Microsoft Entra ID
- AnyDesk
- TeamViewer
- Sage 50cloud Accounting
- Skype for Business, now part of Microsoft Teams
- ConnectWise Automate
- Microsoft Teams
- Microsoft Dynamics 365
- Microsoft Power BI
- LogMeIn Rescue by GoTo
- RingEX
- Google Workspace
- Zapier
- Google Calendar
- Datto RMM
- Microsoft System Center Configuration Manager (SCCM)
- Splunk
- Office 365
- Azure DevOps
- Beyond Trust
- Azure
- ADFS
- Orchestrator
- Powershell
- Outlook
- Azure Automation
- Cisco
- GoIntegrator
- Continuum
- Ninja RMM
- Act
- Salesforce
- Okta
- Centrify
- Varibill
HaloITSM Competitors
- Freshservice
- Cherwell Service Management (discontinued)
- Hornbill Supportworks ITSM
- ServiceNow IT Service Management
- TOPdesk
- Jira Service Management
- Solarwinds Service Desk (formerly Samanage)
HaloITSM Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German, Spanish, Italian, Dutch, Mandarin and more. |
Frequently Asked Questions
HaloITSM starts at $49.
Freshservice, Cherwell Service Management (discontinued), and Hornbill Supportworks ITSM are common alternatives for HaloITSM.
Reviewers rate Service-level management highest, with a score of 9.
The most common users of HaloITSM are from Mid-sized Companies (51-1,000 employees).
HaloITSM Customer Size Distribution
| Consumers | 5% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
Compare with
Reviews and Ratings
(12)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
HaloITSM has been praised by users for its ability to meet their company and clients' expectations, transforming their workflows into intuitive and up-to-date processes. The platform encompasses various activities such as ticketing, knowledge base, CMDB, asset management, and resource booking software. Users have found the ticketing and knowledge base functions to be the core features of HaloITSM, allowing them to provide support to teachers and students through knowledge base articles and a ticketing system. The software also offers a booking service for hardware reservations, providing a convenient solution for users. HaloITSM has been used beyond ticketing, extending to areas such as problem management, project management, and report management, resulting in improved efficiency and time savings. It is highly regarded for its functionality, ease of use, and continuous development which make it a preferred choice over other systems in the market.
Efficient and Helpful Self-Service Portal: Many users have found the self-service portal to be efficient and helpful in resolving issues quickly. The portal allows customers to find solutions on their own, reducing the need for contacting customer support.
Seamless Integration of Various Apps: Several reviewers have appreciated the seamless integration of various apps within the system. This integration makes it easier for users to manage tasks and workflows efficiently by accessing all necessary tools from a single platform.
Effective Ticketing System: The ticketing system has received praise from multiple users for its effectiveness in managing and tracking incidents and requests. Additionally, users appreciate the ability to schedule tickets in advance, allowing for better planning and allocation of resources.
Cons:
- Lack of Integration with Other Platforms: Some users have mentioned that the integration with other platforms, such as ServiceNow, is lacking, which hinders their workflow and requires manual workarounds. They feel that more seamless integration would greatly improve their experience.
- Limited Software Licensing Options: Several reviewers have found the software licensing process to be limited and have expressed a desire for more options to better align with their organization's needs and budget. They believe that having more flexibility in licensing would be beneficial.
- Clunky Dashboards and Reporting Features: Many users have stated that some of the dashboards and reporting features are clunky and could benefit from improvements in terms of usability and customization. They find it difficult to navigate through the interface and suggest making these features more intuitive.
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
Great tool, packed with functionality. Great support staff.
Rating: 10 out of 10
March 22, 2022
AB
Vetted Review
Verified User
1 year of experience
- Incident/Request Management
- Halo Support
- Value for money
- Consultant knowledge
- Reporting
- Integrations
Halo - Efficiently support and manage your business
Rating: 10 out of 10
March 05, 2022
IH
Vetted Review
Verified User
1 year of experience
- Ticketsystem
- Resource booking
- Support times (they get back to you for your questions within reasonable time)
- Support quality
- New feature releases
Service Desk promise that delivers all that you ask for along with a few things you never knew you needed
Rating: 10 out of 10
March 03, 2022
Verified User
Vetted Review
Verified User
8 years of experience
- Ticketing Structure
- The ticketing structure (allowing us to add custom fields and tables) and the process are quick, clean, and easy to adapt to our changing needs. Change requests are processed within a few hours (complex ones take longer, purely for testing), however, the whole solution is geared to customization and the more you work with it the more you get out of it
- SLA's
- Detailed SLAs for each part of the business, with multiple tiers, time frames, reporting, and alerting options - a different config for every team configured with a few simple clicks
- Time Management
- Excellent granular reporting that lets you drill in, both from a business perspective as to how many hours are being spent on different activities and from a support perspective, where are your teams spending their team.
- Reporting
- Excellent set of customizable reports (hundreds of them) along with a reporting tool (For which a little SQL does go a long way) and for those fiddly reports, free support is only a call away.
- Role Assignments
- Simple role assignments that make updating changes to teams and departments the work of minutes rather than days. Easy to apply and each person can have multiple roles. Simple but powerful and very sleek.
Excellent product; excellent value for money
Rating: 10 out of 10
March 03, 2022
RA
Vetted Review
Verified User
3 years of experience
- Ability to configure to tailor to your specific needs
- Excellent integration with other sources (e.g. Active Directory, SCCM)
- Easy to use interface
Great, continuously improving product
Rating: 10 out of 10
February 24, 2022
Verified User
Vetted Review
Verified User
1 year of experience
- API Integrations
- Flexibility of functions
- Easy to configure
- User Friendly
Halo ITSM - Would not look anywhere else.
Rating: 10 out of 10
February 21, 2022
Verified User
Vetted Review
Verified User
5 years of experience
- Easy to use
- Simple to customise
- Continually being developed, bring new features and integrations
HaloITSM - An excellent product that's greatly helped our IT help desk functionality
Rating: 9 out of 10
January 25, 2022
MS
Vetted Review
Verified User
1 year of experience
- Good feature set
- Simple to use but plenty of customisation
- Pricing is simple
- Plenty of new features being added.
Excellent system, great support and features, and value for money.
Rating: 10 out of 10
January 19, 2022
Verified User
Vetted Review
Verified User
2 years of experience
- Integrations - New integrations are added with each update.
- Support - The support team is excellent. Queries are resolved quickly and thoroughly.
- It's very easy to configure. When it was implemented we were amazed at how easy it was to set up a workflow in minutes rather than hours. It's highly customizable.
- Training - When the system was implemented the consultant assigned to us essentially took us through everything while she configured it. Therefore the training we received was bespoke to our requirements.
- A well-thought-out mobile app. You can do everything on the mobile version of the website (even configuration), but there is a very good app to go with it. The app has some limitations, but where they exist it opens up the mobile version.
HALO…Great Product With Great Features and Functionality!!
Rating: 10 out of 10
January 17, 2022
Verified User
Vetted Review
Verified User
3 years of experience
- The Self Service Portal is very easy to configure and the end-users have commented on how easy it is to log and manage their own calls.
- Asset and User Management works very well and it is simple to link them to tickets. Looking up ticket history for particular Users or Assets is also very useful.
- The ability [to] use different ticket types and templates is fantastic. The added ability to merge and clone tickets is also a great benefit.
Excellent ITSM Solution Ideal for a Multi Academy Trust Central Services team offering multiple services desks
Rating: 9 out of 10
January 06, 2022
DU
Vetted Review
Verified User
1 year of experience
- Advice and Support provided by the Halo easy to access and of a high quality
- Off the shelf dashboards and reports provide excellent information without the need to customise, build yourself or commission
- Very easy to customise and develop the system in house to meet the needs of the organisation, I have an Estates Team and an IT Team using the same portal providing a one stop shop for the Trust's Central Services business unit
Halo ITSM best product in the market with value for money
Rating: 10 out of 10
December 29, 2021
AS
Vetted Review
Verified User
2 years of experience
- Report management- this provides the ability to produce reports in real time and has the ability to schedule reports to be emailed to individuals at a time that suits them.
- Scheduling of tickets has proved positive as we can now schedule tickets to appear in teams' queues even 6 months [in] advance so important events aren't missed.
- The ability to have a second Self-service portal has proved invaluable with our external customers and has reduced our email traffic dramatically.