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HappyFox Chat

HappyFox Chat

Overview

What is HappyFox Chat?

HappyFox Chat is a live chat software aimed at helping businesses provide great customer support and boost sales. The technology stack is designed with high-performance capabilities for ultra-fast speed, ensuring that customers get quick responses to their inquiries. One of the best things about this...

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Recent Reviews

TrustRadius Insights

HappyFox Chat is an effective tool for businesses looking to streamline their customer communication and support systems. Customers find …
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Pricing

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HappyFox Chat

HappyFox Chat

N/A
Unavailable

What is HappyFox Chat?

Indian software company Tenmiles offers HappyFox Chat, a live chat tool with a free edition, that is available as a standalone product, or integrated with the company's help desk software: HappyFox.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

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Intercom

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Product Demos

HappyFox Chat - Product Demo

YouTube
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Product Details

What is HappyFox Chat?

HappyFox Chat is a live chat software aimed at helping businesses provide great customer support and boost sales. The technology stack is designed with high-performance capabilities for ultra-fast speed, ensuring that customers get quick responses to their inquiries. One of the best things about this software is its easy installation process - it takes less than a minute to set up on your website by copying and pasting a Javascript snippet.

With HappyFox Chat, agents can effectively handle customer requests with ease thanks to canned responses that help them respond faster. Notifications through native applications for Mac, Windows, and Mobile enable teams to communicate with customers even when they're on-the-go. Additionally, users get access to unlimited chats and valuable insights into chat statistics like waiting times, average response times, and chat duration. HappyFox Chat boasts an unlimited agent plan starting at just $29 per month along with 100 integrations with other software tools - making it an excellent choice for businesses looking to boost productivity!

HappyFox Chat Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

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Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
September 27, 2018

Best Ticketing Solution

Verified User
Project Manager in Product Management
Outsourcing/Offshoring Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are online market place, therefore we receive many emails and chat to our customers on daily basis. It was quite difficult for us to respond on an every email via email inbox. Therefore. we opted HappyFox to managed our email which converts all our email into ticket. It helped us.
Pros and Cons
  • All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
  • One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
  • You can integrate HappyFox with Magento.
  • HappyFox should provide a customization in category statues.
Likelihood to Recommend
Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number.
Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company.
All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers
Return on Investment
  • We are able to answer customer queries within SLA
  • The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
  • We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.
Other Software Used
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