HappyFox Help Desk

Honestly, if there is a need for tracking anything from IT and service to maintenance scheduling, they have a solution. I have been beyond pleased with the system and the automation that you can set up. You can customize the tickets themselves, replies, and even round robin assigning. For a smaller team I wouldn't recommend the best bundle, but they also offer more striped down versions that are more cost effective.

HappyFox will file your complaints, and provide feedback immediately. Further, there is call management, a feature that allows direct call dialing. Network monitoring is another benefit you will encounter with HappyFox. Instant and responsive live chat is also a feature incorporated in HappyFox. Issues are easily raised and they can swiftly be tracked.

If you need to have one ticket that goes through multiple departments, this is great as you can just reassign to the next department once you're done with your part, and so on.

If you need to set up automatic tagging where it says "This client = priority" or "this word = goes to Bob", etc. - those functions are very helpful.

If you want to have MULTIPLE departments with their own ticketing system, this is great.

Less appropriate if you want suuuuuper simple, easy interface and are really just doing a ticketing system for one single department.

Happy Fox works well in companies that want a full look at all of their tickets in one place. It may be better suited to smaller companies who can check or double check their tickets and have the time to spare. For bigger companies, I think there are better, more robust solutions.

The dashboard is outwardly charming and is very adaptable. On the off chance that you want to, you can also adjust its format and shading. You can also deal with things, for example, IP address and email servers. Its top to bottom detailing and examination capacity is accompanied by engaging visual design. A key component is HappyFox's capacity to coordinate with different applications, including your site and email records to add even more functionality. However, this requires more specialized knowledge and could involve extra effort. Administration coordination is bolstered directly or through Zapier, an administration joining structure.

The biggest factor in my selection of this product was how our techs wanted to use a Help Desk. Everyone was already accustomed to email because that's how everything was done in the past. More than that, people often responded to inquiries on their phones via email. I needed a help desk software that could be used almost entirely by email. After demoing HappyFox, I knew I had found what I was looking for.

Tickets, based on what department they are for, arrive in the appropriate tech's inbox. Techs can respond and HappyFox will forward their reply to the customer. All conversations are logged on the site so that they can be reviewed later, by us or the customer. With Smart Rules we could begin to get creative and open up even more options to allowing our techs to work solely through email. For example our managers have the ability to assign tickets to employees purely through email based on the text they enter. We also have the ability to respond to an email and close it. This speeds up resolution times by allowing everything to be handled through email. For everything else the web interface is a breeze to use.