HappyFox Help Desk

HappyFox Help Desk Reviews

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Reviews
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Lee Howley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The way we have our implementation customized has allowed us to tailor the application to exactly how we would like to use it. We didn't have to change our procedures and fear the potential of poor adoption. Instead we customized the application to be used the way we already ran our help desk. From there on out we reaped the benefits of quicker resolutions, increased transparency, and much happier end users.

After setting up Smart Rules, HappyFox does a lot of thinking for us. Tickets go where they need to go, close when they are supposed to close and even remind techs of inactivity. This removes the necessity for micromanagement, which is appreciated by our employees and managers alike.

HappyFox Help Desk Scorecard Summary

Feature Scorecard Summary

Incident and problem management (6)
96%
9.6
Organize and prioritize service tickets (5)
100%
10.0
Expert directory (3)
90%
9.0
Subscription-based notifications (4)
99%
9.9
ITSM collaboration and documentation (4)
93%
9.3
Ticket creation and submission (5)
100%
10.0
Ticket response (5)
96%
9.6
Self Help Community (2)
90%
9.0
External knowledge base (4)
90%
9.0
Internal knowledge base (4)
89%
8.9
Multi-Channel Help (5)
92%
9.2
Customer portal (3)
95%
9.5
IVR (2)
85%
8.5
Social integration (3)
95%
9.5
Email support (3)
90%
9.0
Help Desk CRM integration (3)
95%
9.5

What is HappyFox Help Desk?

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.

HappyFox Help Desk Competitors

HappyFox Help Desk Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Mighty$29per user/per month
Fantastic$49per user/per month
Enterprise$69per user/per month
Enterprise Plus$89per user/per month

HappyFox Help Desk Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is HappyFox Help Desk?

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.

What is HappyFox Help Desk's best feature?

Reviewers rate Organize and prioritize service tickets and Ticket creation and submission highest, with a score of 10.

Who uses HappyFox Help Desk?

The most common users of HappyFox Help Desk are from Mid-size Companies and the Information Technology & Services industry.