HappyFox Help Desk

HappyFox Help Desk

Score 9.0 out of 10
HappyFox Help Desk

Overview

What is HappyFox Help Desk?

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides...
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Recent Reviews

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Popular Features

View all 13 features
  • Organize and prioritize service tickets (5)
    10.0
    100%
  • Ticket creation and submission (5)
    10.0
    100%
  • Ticket response (5)
    9.6
    96%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of HappyFox Help Desk, and make your voice heard!

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Pricing

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Mighty

$29

Cloud
per user/per month

Fantastic

$49

Cloud
per user/per month

Enterprise

$69

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Meet the New HappyFox Help Desk Software
02:26
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

9.6Avg 8.2

Self Help Community

Features that allow customers to self-service for support issues.

9.1Avg 8.1

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

9.2Avg 8.1
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Product Details

What is HappyFox Help Desk?

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.

HappyFox Help Desk Video

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. Visit www.happyfox.com for more information.

HappyFox Help Desk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.

Desk.com, Freshdesk, and Zendesk Support Suite are common alternatives for HappyFox Help Desk.

Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Ticket creation and submission highest, with a score of 10.

The most common users of HappyFox Help Desk are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (12)

Attribute Ratings

Reviews

(1-6 of 6)
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Score 10 out of 10
Vetted Review
Verified User
  • Through Email support, the company conducts a marketing plan, through sharing of catalogs.
  • Survey and feedback are conducted and attained from HappyFox.
  • HappyFox supports live chat, an easy way to perfect the satisfaction of clients.
Sarah Gelber | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
  • Having Happy Fox has helped organize our ticket systems. Spending less time sorting through tickets has meant we are spending more time doing work that pays for our clients.
  • Happy Fox allows us to see all of our tickets in one place easily. Instead of having to deal with Excel spreadsheets, you can export ticket information like the average amount of time spent on tickets, who completed the most, etc.
  • With Happy Fox, we are more productive and it’s something easily accessible to every member of the company. Each person has a login giving every employee accountability for their tickets and output.
Lee Howley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Reduced time to assign and resolve tickets.
  • Increase in transparency as far as when and what employees are working on.
  • Potential to reduce ticket volume via the self help portal for common issues.
  • Extremely high user adoption.
  • Great integration with other major players (Jira, Salesforce, ect.)
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