One-stop Help Desk Solution
HappyFox is used as our main IT ticket system as well as our fleet services. It is currently used from an admin side in IT and Fleet …
HappyFox Help Desk
HappyFox Help Desk
HappyFox Help Desk
Starting at $29 per user/per month
View PricingOverview
What is HappyFox Help Desk?
HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides...
Read moreRecent Reviews
Popular Features
View all 13 features- Organize and prioritize service tickets (5)10.0100%
- Ticket creation and submission (5)10.0100%
- Ticket response (5)9.696%
Video Reviews
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Pricing
View all pricingMighty
$29
Cloud
per user/per month
Fantastic
$49
Cloud
per user/per month
Enterprise
$69
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Meet the New HappyFox Help Desk Software
02:26
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is HappyFox Help Desk?
HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.
HappyFox Help Desk Video
HappyFox is ridiculously easy, powerfully simple customer support and ticket management software.
Visit www.happyfox.com for more information.
HappyFox Help Desk Competitors
HappyFox Help Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.
Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Ticket creation and submission highest, with a score of 10.
The most common users of HappyFox Help Desk are from Mid-sized Companies (51-1,000 employees).
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August 25, 2021
One-stop Help Desk Solution
- Being able to track progress throughout repair
- Historical issues
July 28, 2021
Complete Customer Support from HappyFox
- Through Email support, the company conducts a marketing plan, through sharing of catalogs.
- Survey and feedback are conducted and attained from HappyFox.
- HappyFox supports live chat, an easy way to perfect the satisfaction of clients.
April 24, 2021
Great ticket system with lots of customization, and great for multi-department collaboration
- Better multi-dept collaberation
- Faster at resolving tickets internally due to good system
April 30, 2019
Tickets with Happy Fox
- Having Happy Fox has helped organize our ticket systems. Spending less time sorting through tickets has meant we are spending more time doing work that pays for our clients.
- Happy Fox allows us to see all of our tickets in one place easily. Instead of having to deal with Excel spreadsheets, you can export ticket information like the average amount of time spent on tickets, who completed the most, etc.
- With Happy Fox, we are more productive and it’s something easily accessible to every member of the company. Each person has a login giving every employee accountability for their tickets and output.
November 06, 2018
Happy Customer - HappyFox
- You can assign tickets to the relevant team or individual systematically, rather than assigning it manually.
- The great queue functionality, which reduces response time to customers' queries.
- You can set up auto-replies on customer tickets and on emails.
June 17, 2014
An Absolutely Stellar Easy To Use Help Desk Software
- Reduced time to assign and resolve tickets.
- Increase in transparency as far as when and what employees are working on.
- Potential to reduce ticket volume via the self help portal for common issues.
- Extremely high user adoption.
- Great integration with other major players (Jira, Salesforce, ect.)