HappyFox Help Desk

HappyFox Help Desk

Score 9.0 out of 10
HappyFox Help Desk

Overview

What is HappyFox Help Desk?

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides...
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Recent Reviews

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Popular Features

View all 13 features
  • Organize and prioritize service tickets (5)
    10.0
    100%
  • Ticket creation and submission (5)
    10.0
    100%
  • Ticket response (5)
    9.6
    96%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of HappyFox Help Desk, and make your voice heard!

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Pricing

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Mighty

$29

Cloud
per user/per month

Fantastic

$49

Cloud
per user/per month

Enterprise

$69

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Meet the New HappyFox Help Desk Software
02:26
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

9.6Avg 8.2

Self Help Community

Features that allow customers to self-service for support issues.

9.1Avg 8.1

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

9.2Avg 8.1
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Product Details

What is HappyFox Help Desk?

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.

HappyFox Help Desk Video

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. Visit www.happyfox.com for more information.

HappyFox Help Desk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.

Desk.com, Freshdesk, and Zendesk Support Suite are common alternatives for HappyFox Help Desk.

Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Ticket creation and submission highest, with a score of 10.

The most common users of HappyFox Help Desk are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (12)

Attribute Ratings

Reviews

(1-6 of 6)
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Score 9 out of 10
Vetted Review
Verified User
HappyFox is used as our main IT ticket system as well as our fleet services. It is currently used from an admin side in IT and Fleet respectively, but anyone in the company can submit tickets for IT help. HappyFox gave us the ability to track and maintain issues throughout our various systems in IT. For fleet it gives the fleet manager the opportunity to manage repairs in a timely manner and reach out directly to the drivers.
Score 10 out of 10
Vetted Review
Verified User
HappyFox is a transformational cloud-based customer help program, that focuses on improving the satisfaction of clients, through customized engagement. The program has a call center, which records calls, supports real-time chats, and has a call log. Furthermore, has case and complaint management, which provides responses or feedback to the raised questions. Lastly, HappyFox tracks issues, and this is followed by a survey procedure.
Score 9 out of 10
Vetted Review
Verified User
Being able to reassign tickets to different departments is one of the most useful aspects. And creating your own smart rules to customize to fit your needs is pretty great. It helps us get a task done though sometimes as many as 4 departments without having to send in entirely new, separate tickets, and allows people on the thread to chime in when necessary, to give information. Also great for setting up auto-tagging for priority criteria, etc.
Sarah Gelber | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
We currently use Happy Fox across all departments for internal and company tickets. It’s used for client requests, as well as tickets between departments. It’s the simplest solution to have a ticket system that allows us to integrate and be connected on all projects, big or small. We use it most frequently when we are tagging people in High Rise, our CRM system. We also tag tickets from Happy Fox on some internal communication on Slack and in emails as well.
November 06, 2018

Happy Customer - HappyFox

Hammad Bin Idrees | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
At long last, we figured out how to sort out all help issues and inquiries in a single place, as opposed to utilizing a support email or mailing list. Additionally, we cut down on the quantity of clients who might email one help individual separately again and again, as opposed to having their query addressed by whoever happens to be available.
Lee Howley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HappyFox is taking the place of our old, broken, and ill-managed Help Desk solution for our IT department. Any of our company's 200+ employees can access the easy to use portal to report IT related issues to our team. HappyFox has provided a considerable increase in transparency that lets us more accurately track a ticket and any correspondence between staff and customers. Most importantly, this solution works the way we do, by email and is entirely device agnostic via it's beautiful web interface.
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