One-stop Help Desk Solution
HappyFox is used as our main IT ticket system as well as our fleet services. It is currently used from an admin side in IT and Fleet …
HappyFox Help Desk
HappyFox Help Desk
HappyFox Help Desk
Starting at $29 per user/per month
View PricingOverview
What is HappyFox Help Desk?
HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides...
Read moreRecent Reviews
Popular Features
View all 13 features- Organize and prioritize service tickets (5)10.0100%
- Ticket creation and submission (5)10.0100%
- Ticket response (5)9.696%
Video Reviews
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Pricing
View all pricingMighty
$29
Cloud
per user/per month
Fantastic
$49
Cloud
per user/per month
Enterprise
$69
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Meet the New HappyFox Help Desk Software
02:26
Features
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Product Details
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- Tech Details
- FAQs
What is HappyFox Help Desk?
HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.
HappyFox Help Desk Video
HappyFox is ridiculously easy, powerfully simple customer support and ticket management software.
Visit www.happyfox.com for more information.
HappyFox Help Desk Competitors
HappyFox Help Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.
Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Ticket creation and submission highest, with a score of 10.
The most common users of HappyFox Help Desk are from Mid-sized Companies (51-1,000 employees).
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August 25, 2021
One-stop Help Desk Solution
HappyFox is used as our main IT ticket system as well as our fleet services. It is currently used from an admin side in IT and Fleet respectively, but anyone in the company can submit tickets for IT help. HappyFox gave us the ability to track and maintain issues throughout our various systems in IT. For fleet it gives the fleet manager the opportunity to manage repairs in a timely manner and reach out directly to the drivers.
July 28, 2021
Complete Customer Support from HappyFox
HappyFox is a transformational cloud-based customer help program, that focuses on improving the satisfaction of clients, through customized engagement. The program has a call center, which records calls, supports real-time chats, and has a call log. Furthermore, has case and complaint management, which provides responses or feedback to the raised questions. Lastly, HappyFox tracks issues, and this is followed by a survey procedure.
April 24, 2021
Great ticket system with lots of customization, and great for multi-department collaboration
Being able to reassign tickets to different departments is one of the most useful aspects. And creating your own smart rules to customize to fit your needs is pretty great. It helps us get a task done though sometimes as many as 4 departments without having to send in entirely new, separate tickets, and allows people on the thread to chime in when necessary, to give information. Also great for setting up auto-tagging for priority criteria, etc.
April 30, 2019
Tickets with Happy Fox
We currently use Happy Fox across all departments for internal and company tickets. It’s used for client requests, as well as tickets between departments. It’s the simplest solution to have a ticket system that allows us to integrate and be connected on all projects, big or small. We use it most frequently when we are tagging people in High Rise, our CRM system. We also tag tickets from Happy Fox on some internal communication on Slack and in emails as well.
November 06, 2018
Happy Customer - HappyFox
At long last, we figured out how to sort out all help issues and inquiries in a single place, as opposed to utilizing a support email or mailing list. Additionally, we cut down on the quantity of clients who might email one help individual separately again and again, as opposed to having their query addressed by whoever happens to be available.
June 17, 2014
An Absolutely Stellar Easy To Use Help Desk Software
HappyFox is taking the place of our old, broken, and ill-managed Help Desk solution for our IT department. Any of our company's 200+ employees can access the easy to use portal to report IT related issues to our team. HappyFox has provided a considerable increase in transparency that lets us more accurately track a ticket and any correspondence between staff and customers. Most importantly, this solution works the way we do, by email and is entirely device agnostic via it's beautiful web interface.