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HCL BigFix, a comprehensive IT asset management software, has gained praise from users and customers for its wide range of use cases. …
Overview
What is BigFix?
BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and…
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Associate Software Engineer
SDG Software pvt ltd (Information Technology & Services, 1001-5000 employees)
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What is BigFix?
BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software…
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Product Demos
HCL Bigfix Patching and Compliance Solutions Demo
YouTube
BigFix - BYOD Device Enrollment with BigFix Mobile
YouTube
HCL BigFix - BigFix Mobile Demo: Manage iOS, iPadOS, and Android Devices
YouTube
BigFix - BigFix V10 Installing Agents on Cloud
YouTube
Product Details
- About
- Tech Details
- FAQs
What is BigFix?
BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).
BigFix Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).
Reviewers rate Support Rating highest, with a score of 6.
The most common users of BigFix are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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HCL BigFix, a comprehensive IT asset management software, has gained praise from users and customers for its wide range of use cases. Users find value in the software's ability to provide 24/7 endpoint security against malware and phishing attacks by configuring it in various devices and applications. Additionally, HCL BigFix is highly regarded for its efficient patch management capabilities, allowing users to easily pinpoint the status of servers and patch multiple servers simultaneously. Furthermore, the software automates threat investigation, detection, and remediation, accelerating time to value and enhancing overall security.
Another key use case of HCL BigFix is its effectiveness in managing software updates across platforms. The software eliminates the need for multiple updates by providing a one-point solution for stakeholder portfolios. This capability is particularly beneficial for business analysts who rely on HCL BigFix to manage the constant updating of software and ensure data synchronization in company networks. Additionally, users appreciate the simplicity of setting up and managing patching periods for different systems and fixes, making it a time-saving solution.
Moreover, HCL BigFix offers complete visibility and control into all endpoints, whether on-premises or in the cloud. This feature enables discovery management, remediation, and protection against vulnerabilities in real-time. Users find this particularly useful in industries such as finance where data management and security are critical. The software also excels in managing remote workforces with endpoint devices in home offices globally.
Overall, HCL BigFix provides an all-in-one solution for IT asset inventory, patch management, compliance management, and endpoint security. Users find great value in its ability to automate manual tasks, save time and money through centralized management, and improve overall security posture.
Stability and reliability: Many users have praised HCL BigFix for its stability and reliability, with several reviewers stating that the software provides a stable platform for managing endpoints across various operating systems.
Ease of configuration: Users have found HCL BigFix to be easy to configure, making it convenient for organizations to set up and customize the software according to their specific needs.
Flexibility in endpoint management: Several reviewers have highlighted the flexibility of HCL BigFix in managing endpoints, allowing them to easily adapt the software to their organizational ecosystem. This flexibility enables users to customize security patches and push updates seamlessly across different operating systems.
Non-intuitive and time-consuming setup: Several users have found the initial setup of the software to be non-intuitive and time-consuming. They mentioned that there is a big learning curve to get the system going initially, requiring multiple late nights. Some users also found the software convoluted and difficult to set up for their company.
Outdated and unintuitive GUI: Users have expressed dissatisfaction with the GUI, mentioning that it is outdated and not intuitive. This makes it difficult for average helpdesk users to perform basic operations without instruction. Some users also suggested improvements in UI/UX, including an improved UI and more competitive pricing.
Challenging licensing parameters: The licensing parameters of the software were a primary concern for some users who suggested that HCL should look into pricing to make it more cost-effective. They considered the system complex and required training to manage properly. Additionally, some users found the loading time of the console to be high and time-consuming, expressing a desire for an improved UI.
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