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HCL Digital Experience

HCL Digital Experience
Formerly IBM WebSphere Portal & Web Content Manager

Overview

What is HCL Digital Experience?

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences…

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Recent Reviews

TrustRadius Insights

IBM Web Content Manager has been widely utilized by Enterprise Content Management departments to implement customized digital solutions …
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The WCM Factory

2 out of 10
August 25, 2015
My client is located in more than 35 countries.
As you may imagine each countries has their own business activities and particularity.

The …
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WCM's Review

9 out of 10
March 20, 2015
It is for B2E and e-Newspaper.
We are using this product as Enterprise level Content management across a whole organization which includes …
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Java Applet editor is pain.

1 out of 10
April 04, 2014
We used IBM Web Content Manager for our website content management system and we did support for other companies that used IBM WCM …
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Banco Itaú

10 out of 10
March 04, 2014
Hemos usado este administrador de contenidos para el Nuevo sitio publico de Banco Itaú Chile. Gradualmente hemos introducido esta …
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Popular Features

View all 16 features
  • Role-based user permissions (5)
    5.0
    50%
  • Code quality / cleanliness (5)
    3.1
    31%
  • Admin section (5)
    3.1
    31%
  • Page templates (5)
    1.1
    11%
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Pricing

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N/A
Unavailable

What is HCL Digital Experience?

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Umbraco CMS?

Umbraco is an open-source .NET Core CMS with over 700,000 active installs worldwide and with more than 200,000 active community members. It was first released on February 16th, 2005, and is still to this day an open-source project backed by a commercial company. To ensure Umbraco is always running…

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Product Demos

Learn What's New in HCL Digital Experience

YouTube

XDT Video Manager - Built for HCL Digital Experience

YouTube

HCL Digital Experience 101

YouTube
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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

5
Avg 8.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

4.1
Avg 8.1

Web Content Creation

Features that support the creation of website content.

2.9
Avg 7.6

Web Content Management

Features for managing website content

1.9
Avg 7.1
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Product Details

What is HCL Digital Experience?

HCL Digital Experience Competitors

HCL Digital Experience Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content, targeted offers, seamlessly integrated applications and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).

Amaxus CMS (discontinued), Microsoft SharePoint, and Oracle WebCenter Content are common alternatives for HCL Digital Experience.

Reviewers rate WYSIWYG editor highest, with a score of 7.

The most common users of HCL Digital Experience are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(35)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

IBM Web Content Manager has been widely utilized by Enterprise Content Management departments to implement customized digital solutions for clients in various industries, such as Health, Insurance, and Telecommunication. This versatile platform has proven instrumental in addressing a range of business challenges and requirements. With its latest releases, the platform has significantly improved usability, making it more user-friendly and accessible even for non-technical users.

One of the standout use cases involves a client with a global presence in over 35 countries. Each country had its own unique business activities and requirements. The client needed a robust and multi-language CMS that could be easily managed by their marketing teams, without extensive IT knowledge. IBM Web Content Manager seamlessly met these demands, empowering content authors while ensuring consistency across multiple regions.

The product has also been recommended for its capabilities in customizing workflows, delivering personalized content, fostering interactive and collaborative features, and enabling syndication of libraries. Furthermore, IBM Web Content Manager has played a crucial role in the development and revitalization of Banco Itaú Chile's public site. Through gradual adoption in version 7, the technology helped transform their online presence.

Organizations have leveraged this product for enterprise-level content management across Intranet and Internet applications. It has facilitated federating Java applications onto a single support node for streamlined promotion and contributed to maintaining a global approach to federation with regards to document usage, versioning, and publishing. In addition, IBM Web Content Manager has proven effective in addressing user interface problems through implementing UI in JSR286.

Moreover, the platform has successfully driven corporate customer websites while integrating marketing and eCommerce sites to provide users with a consolidated experience. Clients have utilized IBM Web Content Manager to build content-driven websites or web portals comprising various components such as sites, site areas, web content objects, and library resources.

An insurance client found value in using IBM Web Content Manager to publish marketing materials like brochures, publications, news, and articles. Additionally, the tool has been employed for website content management and providing support to other companies utilizing different versions of IBM WCM.

Furthermore, IBM Web Content Manager has played a pivotal role in the installation of IBM WebSphere Portal systems and IBM Connections Systems while offering technical assistance to customers.

Overall, IBM Web Content Manager offers a comprehensive suite of features and functionalities that cater to diverse use cases across industries. Its recent usability improvements have made it more accessible to non-technical users, empowering marketers to take control of content creation and management.

Helpful Preview Environments: Many users have found the different preview environments in IBM Web Content Manager to be helpful in visualizing how the page will look once the information is published. This feature has been praised by multiple reviewers for its ability to provide a clear understanding of the final user experience.

Out-of-the-Box Content Syndication: The out-of-the-box content syndication feature in IBM Web Content Manager has been appreciated by several reviewers. This feature allows contributors to publish multiple content and pages simultaneously, improving efficiency and streamlining the publishing process.

Personalized Role Management: Reviewers have highlighted personalized role management as a strong tool in IBM Web Content Manager. This feature enables users to manage custom content actions, such as viewing, editing, deleting, and publishing or expiring contents. Its flexibility and effectiveness have been commended by multiple users.

Difficult and lengthy task to apply multiple changes to an authoring template: Several users have found it challenging and time-consuming to make multiple modifications to an authoring template in IBM WCM.

Struggles with outdated content: Some reviewers have experienced issues when dealing with content that has not been updated for a long period of time, causing the tool to struggle in managing it effectively.

Complex set-up, configuration, and integration: Many users have expressed frustration over the lengthy process required for setting up, configuring, and integrating IBM WCM. They have mentioned that tasks like installing a new node or deploying tasks were not straightforward despite the availability of well-documented steps.

Users have provided several recommendations for improving the product. They suggest enhancing the samples and guides for developers, providing certification programs, and offering training tutorials to enhance the user experience. Users also appreciate the great user support provided by the product. Furthermore, users note that the product's longevity in the market has allowed it to outlast competitors in the Horizontal Portal and Digital Experience Platform categories. They highly recommend the product to other users and banking clients.

Attribute Ratings

Reviews

(1-11 of 11)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
HCL DX does really well at managing and maintaining the site. It allows the business to basically maintain the site while IT spent time developing new and enhanced functions. The main issue I currently have with HCL DX is not directly with the product but it does play a role. It is difficult finding skilled resources to support HCL DX in my experience.
Jean-Luc Taillandier | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
ResellerIncentivized
For a non-specialist it's not possible to use Digital Data Connector without the Web Content Manager (WCM).

It's more difficult for debugging DDC or analyzing why XML streams cannot be parsed, and understanding which services can be consumed by Digital Manager.
Sowmyamaruthi Lattala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
IBM Web Content Manager is well suited for intranet employee portals, websites which drive extensive marketing content, and e-commerce sites to provide product images and details. It cannot be used a document management system to store large volumes of data as it's purely a web content management system.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
IBM Web Content Manager is well suited for building content driven web sites and web portals and micro-sites. It provides robust personalization capabilities when the web content is rendered through portlets on WebSphere Portal pages.
Arwa Nababteh | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
The content template catalogue provides a very good infrastructure to build on for customers who have much in common with features already provided with ctc, I highly recommend it as it will require less implementation time, and enhanced components design. Of course it's recommended for large scale business with many departments and frequent changes in content. It's also recommended for customers who need to benefit from portal by adding portlets and integrating with systems. If the customer is ONLY seeking a WCM system I don't recommend the product as there are more user-friendly alternatives on the market, at lower cost.
August 25, 2015

The WCM Factory

Julien Diet | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
How many people will work on it ?
Do you want a multi-language website ?
How do you imagine the workflow of your contents?
What is the level of security needed ?
Which browser do you use ?
Alvaro Pariente Alonso | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Suited Scenarios:
- Content search (metadata, black list, ranking): integrated with IBM Omnifind
- Social Collaboration through IBM Connections
- Content structure (site, site areas, projects)
- User Management
- Personalization
- Multisite
- Friendly Url
- Strong and robust architecture (cluster and cloud possibilities)
- Migration
- Content Repository

Unsuited Scenarios:
- Some Easy Presentation aspects (What you see is what you get, drag and drop)
- MultiDevice
- No out of the box requirements
- Document Manager
Score 1 out of 10
Vetted Review
Verified User
If you have other IBM Products like IBM Portal or Connections there can be some scenarios to use IBM WCM. I have used WCM with 3 and half years and I cannot recommend it to anyone. There is many systems that could give you the same features and lot of more at a much lower price.
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