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IBM Web Content Manager has been widely utilized by Enterprise Content Management departments to implement customized digital solutions …
HCL Digital ExperienceFormerly IBM WebSphere Portal & Web Content Manager
Overview
What is HCL Digital Experience?
HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences…
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Popular Features
- Role-based user permissions (5)5.050%
- Code quality / cleanliness (5)3.131%
- Admin section (5)3.131%
- Page templates (5)1.111%
Pricing
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What is HCL Digital Experience?
HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content,…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Umbraco CMS?
Umbraco is an open-source .NET Core CMS with over 700,000 active installs worldwide and with more than 200,000 active community members. It was first released on February 16th, 2005, and is still to this day an open-source project backed by a commercial company. To ensure Umbraco is always running…
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What is HCL Digital Experience?
HCL Digital Experience Competitors
- Amaxus CMS (discontinued)
- Microsoft SharePoint
- Oracle WebCenter Content
- Oracle WebCenter Sites
- Sitecore Experience Manager
- Ektron Web Content Management System (Discontinued)
HCL Digital Experience Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content, targeted offers, seamlessly integrated applications and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).
Amaxus CMS (discontinued), Microsoft SharePoint, and Oracle WebCenter Content are common alternatives for HCL Digital Experience.
Reviewers rate WYSIWYG editor highest, with a score of 7.
The most common users of HCL Digital Experience are from Enterprises (1,001+ employees).
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(35)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
IBM Web Content Manager has been widely utilized by Enterprise Content Management departments to implement customized digital solutions for clients in various industries, such as Health, Insurance, and Telecommunication. This versatile platform has proven instrumental in addressing a range of business challenges and requirements. With its latest releases, the platform has significantly improved usability, making it more user-friendly and accessible even for non-technical users.
One of the standout use cases involves a client with a global presence in over 35 countries. Each country had its own unique business activities and requirements. The client needed a robust and multi-language CMS that could be easily managed by their marketing teams, without extensive IT knowledge. IBM Web Content Manager seamlessly met these demands, empowering content authors while ensuring consistency across multiple regions.
The product has also been recommended for its capabilities in customizing workflows, delivering personalized content, fostering interactive and collaborative features, and enabling syndication of libraries. Furthermore, IBM Web Content Manager has played a crucial role in the development and revitalization of Banco Itaú Chile's public site. Through gradual adoption in version 7, the technology helped transform their online presence.
Organizations have leveraged this product for enterprise-level content management across Intranet and Internet applications. It has facilitated federating Java applications onto a single support node for streamlined promotion and contributed to maintaining a global approach to federation with regards to document usage, versioning, and publishing. In addition, IBM Web Content Manager has proven effective in addressing user interface problems through implementing UI in JSR286.
Moreover, the platform has successfully driven corporate customer websites while integrating marketing and eCommerce sites to provide users with a consolidated experience. Clients have utilized IBM Web Content Manager to build content-driven websites or web portals comprising various components such as sites, site areas, web content objects, and library resources.
An insurance client found value in using IBM Web Content Manager to publish marketing materials like brochures, publications, news, and articles. Additionally, the tool has been employed for website content management and providing support to other companies utilizing different versions of IBM WCM.
Furthermore, IBM Web Content Manager has played a pivotal role in the installation of IBM WebSphere Portal systems and IBM Connections Systems while offering technical assistance to customers.
Overall, IBM Web Content Manager offers a comprehensive suite of features and functionalities that cater to diverse use cases across industries. Its recent usability improvements have made it more accessible to non-technical users, empowering marketers to take control of content creation and management.
Helpful Preview Environments: Many users have found the different preview environments in IBM Web Content Manager to be helpful in visualizing how the page will look once the information is published. This feature has been praised by multiple reviewers for its ability to provide a clear understanding of the final user experience.
Out-of-the-Box Content Syndication: The out-of-the-box content syndication feature in IBM Web Content Manager has been appreciated by several reviewers. This feature allows contributors to publish multiple content and pages simultaneously, improving efficiency and streamlining the publishing process.
Personalized Role Management: Reviewers have highlighted personalized role management as a strong tool in IBM Web Content Manager. This feature enables users to manage custom content actions, such as viewing, editing, deleting, and publishing or expiring contents. Its flexibility and effectiveness have been commended by multiple users.
Difficult and lengthy task to apply multiple changes to an authoring template: Several users have found it challenging and time-consuming to make multiple modifications to an authoring template in IBM WCM.
Struggles with outdated content: Some reviewers have experienced issues when dealing with content that has not been updated for a long period of time, causing the tool to struggle in managing it effectively.
Complex set-up, configuration, and integration: Many users have expressed frustration over the lengthy process required for setting up, configuring, and integrating IBM WCM. They have mentioned that tasks like installing a new node or deploying tasks were not straightforward despite the availability of well-documented steps.
Users have provided several recommendations for improving the product. They suggest enhancing the samples and guides for developers, providing certification programs, and offering training tutorials to enhance the user experience. Users also appreciate the great user support provided by the product. Furthermore, users note that the product's longevity in the market has allowed it to outlast competitors in the Horizontal Portal and Digital Experience Platform categories. They highly recommend the product to other users and banking clients.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
April 28, 2022
Use HCL DX to bridge the gap from employee to customer
We use it to drive the corporate customer website. We use HCL DX to merge the marketing site and the eCommerce site and give users a consolidated experience. We are moving forward with plans to use DX to drive customer self-help functions on the site and to unify this experience with the tools the inside sales support team uses. The idea is to break down siloed applications and refactor them as components that will allow the various component pieces to be shared using the DX framework to compile experiences appropriate for the customer and employee.
- Content Management
- Personalization
- Site aggregation
- SEO management
- Documentation of functions
- Education
- Ease of use for the business users.
- Ease of maintenance.
- Flexibility and options with deply.
- It allowed the Avnet Marketing team to take control of the site and maintain and update it without involving the IT team in the day-to-day operation. This opened up opportunities to speed up enhancements from IT but also opened possibilities to offer special services and functions to core customers and suppliers.
Each of the options had good points and bad points. Building a site with tight integration to HCL Commerce and SAP backend systems was just easier with HCL DX. Security is also a concern and HCL DX provided better fine-grained security across the board. HCL DX also allowed us to use multiple technologies and maintain a cohesive feel across everything.
December 28, 2017
Facilitate and unify the integration of IBM products for packaging, deploying , and also sailing a package
Many Java Application must be federated on a single support node for promotion.
Digital Experience contributes to reducing and maintaining a global approach to federation including how to use a document and versioning, publishing etc.
Digital Experience contributes to reducing and maintaining a global approach to federation including how to use a document and versioning, publishing etc.
- IBM Wepshere Portal is a good approach to federation as it contains with multi-channel capabilities, with internal proxy
- Integration with Domino and Tivoli augment productivity for some integrated tasks (notification, awareness, etc.)
- Form eXperience Builder is a great product to construct basic application to integrate workflows, forms and surveys
- Most Products must be integrated with the FileNet, Case, Connections suite
- Reduce time to required to assemble each product . It's quite difficult and we wast a lost of prototyping time trying to find a good configuration
- Some products with a level for assembly are not compatible if installed together
- It takes too long to install WPS / Case Manager / Digital Data Connector / Connections and Domino. I would like to see a basic architecture to expose service mail, blog, share file, share mail, meeting etc. I am waiting your Connections Pink solution impatiently!
- I would like to see a more out-of-the-box solution so that we do not have to focus our energy in installing clusters or configuring the platform
- Most of our customers are not ready to share data in the cloud, and there is a need for a real store and secure solution for administration and banking users who prefer on-premise solution. I am a big fan of your ECM /Portal /Social/ collaborative on-premise solutions. I would like to see better packaging to reduce costs and promote real use cases for administration and banking
- Please integrate E-commerce elements in your suite.
- Please make practice and certification easier (It should be free). Do not expire certifications.
- Please facilitate contacts with support experts, specialists, and not just PMR contacts who are not qualified to help us. I would like engagement with support to be much more efficient and the support team to me more responsive.
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N/A
28.75%
2.9
18%
1.8
N/A
N/A
N/A
N/A
40%
4.0
50%
5.0
- Negative: Very complex architecture for on-premise deployments (too many servers to installed)
- Positive: Easy customization
- Negative: Architecture limited to cloud solutions
- WCM is an old product and needs an update
- Blog, and community are not integrated in Digital Manager for discussion
- Templates are not available to integrate basic services (FileNet, more complex BPM , e-commerce)
Our client was using Oracle CMS and FatWire to host content across the organization. There were lot of challenges with respect to customizing workflows to incorporate business processes, serving customers with personalized content, providing interactive and collaborative features to the author community etc. The recommendation was to use IBM web content manager 8.5 which is aimed to address most of the problems the business and author community had with other CMS products. Business authors were able to leverage in place editing capabilities, personalization features, renditions to serve mobile/desktop/tablet friendly images, an intuitive rich text editor, projects for a collaborative authoring process and most importantly syndication of libraries.
- With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page.
- Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share.
- IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately.
- IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website.
- IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages.
- Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.
- Projects provide a collaborative way of managing content changes on a website. However projects cannot be used with a workflow as such. Though different phases in a project can be tied to workflow actions, the real benefits of a workflow on the project are missing.
- IBM WCM is a bit of a heavy weight component because of the DOJO framework it comes with. Though IBM has improved this over the years, it is still unable to come out of the DOJO framework and leverage some of the best-used frameworks like jQuery.
- Somehow IBM WCM is best suited with a portal, as a standalone WCM server. IBM Web Content Manager is not that robust providing data to external websites.
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N/A
88.57142857142858%
8.9
74%
7.4
N/A
N/A
N/A
N/A
80%
8.0
80%
8.0
- IBM Web Content Manager has always been great considering the ability for a business to drive information to market in a short span of time.
- Strong customer support has always been IBM Web Content Manager's strength, this ensures that deliverables on demand are always met.
When compared with CMS products like Adobe Day CQ, Fatwire, Interwoven:
- IBM Web Content manager is reliable and scalable
- Better customer service and IBM is keen on helping customers fix any issues with quick turnaround
- Best suited for big enterprise level organizations
- Author friendly user interface with in line and in place editing capabilities
- Better WYSIWYG editor
- Wide variety of out of the box tools and components
August 26, 2016
Best product to work with.
We are using Webshpere Portal for our Enterprise Portal project. We have implemented our UI in JSR286. It is being uses by whole organization. I addresses all user interface problems.We have several modules developed in Websphere Portal using JSF and everything we do for user interface implemented in Webshpere Portal. We hosted all enterprise application on our enterprise portal.
- We can implement better user interface using websphere portal.
- We can separate our module in separate portlets.
- We can integrate all types of technology with webphere portal.
- It has so many inter application running. Reducing applications will help for performance.
- I am not sure about this.
IBM Web Content Manager is used by clients of our organization. They use it to build content driven web sites or web portals comprising of sites, site areas, web content objects, and library resources. One of our clients in the insurance domain uses this tool to publish marketing materials such as brochures, publications, news and articles which comprise of a title, description, summary and an embedded file attachment (PDF, Word document etc.).
- Well designed web content management system with clearly defined relationships between the various web content objects such as sites, site areas, authoring templates, presentation templates, library resources, components, web content objects, etc.
- Can create robust content creation and publishing workflows with workflow stages and workflow actions
- Web Content can be rendered on multiple devices and browsers in a responsive and adaptive manner.
- IBM Web Content Manager should provide some easily usable connectors through a GUI to connect to bring content from custom data sources including connecting to Salesforce and custom databases.
- Should further optimize and enhance creation of rich and responsive content driven UIs on various digital channels.
- Should further optimize and enhance content personalization features.
N/A
N/A
84%
8.4
85%
8.5
N/A
N/A
N/A
N/A
85%
8.5
100%
10.0
- Better content driven web portal solution that increases customer satisfaction.
- Solution that is very reliable and performance optimized.
- Rich personalization capabilities help our clients achieve their business and operational goals.
IBM Web Content Manager comes with IBM WebSphere Portal. Both [have been] leaders in the portals and content management space for a long time with proven capabilities. Our clients also have other products from the IBM stack and they fit along nicely.