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HCL Digital Experience

HCL Digital Experience
Formerly IBM WebSphere Portal & Web Content Manager

Overview

What is HCL Digital Experience?

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences…

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Recent Reviews

TrustRadius Insights

IBM Web Content Manager has been widely utilized by Enterprise Content Management departments to implement customized digital solutions …
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The WCM Factory

2 out of 10
August 25, 2015
My client is located in more than 35 countries.
As you may imagine each countries has their own business activities and particularity.

The …
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WCM's Review

9 out of 10
March 20, 2015
It is for B2E and e-Newspaper.
We are using this product as Enterprise level Content management across a whole organization which includes …
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Java Applet editor is pain.

1 out of 10
April 04, 2014
We used IBM Web Content Manager for our website content management system and we did support for other companies that used IBM WCM …
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Banco Itaú

10 out of 10
March 04, 2014
Hemos usado este administrador de contenidos para el Nuevo sitio publico de Banco Itaú Chile. Gradualmente hemos introducido esta …
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Popular Features

View all 16 features
  • Role-based user permissions (5)
    5.0
    50%
  • Code quality / cleanliness (5)
    3.1
    31%
  • Admin section (5)
    3.1
    31%
  • Page templates (5)
    1.1
    11%
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Pricing

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N/A
Unavailable

What is HCL Digital Experience?

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Umbraco CMS?

Umbraco is an open-source .NET Core CMS with over 700,000 active installs worldwide and with more than 200,000 active community members. It was first released on February 16th, 2005, and is still to this day an open-source project backed by a commercial company. To ensure Umbraco is always running…

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Product Demos

Learn What's New in HCL Digital Experience

YouTube

XDT Video Manager - Built for HCL Digital Experience

YouTube

HCL Digital Experience 101

YouTube
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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

5
Avg 8.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

4.1
Avg 8.1

Web Content Creation

Features that support the creation of website content.

2.9
Avg 7.6

Web Content Management

Features for managing website content

1.9
Avg 7.1
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Product Details

What is HCL Digital Experience?

HCL Digital Experience Competitors

HCL Digital Experience Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content, targeted offers, seamlessly integrated applications and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).

Amaxus CMS (discontinued), Microsoft SharePoint, and Oracle WebCenter Content are common alternatives for HCL Digital Experience.

Reviewers rate WYSIWYG editor highest, with a score of 7.

The most common users of HCL Digital Experience are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(35)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

IBM Web Content Manager has been widely utilized by Enterprise Content Management departments to implement customized digital solutions for clients in various industries, such as Health, Insurance, and Telecommunication. This versatile platform has proven instrumental in addressing a range of business challenges and requirements. With its latest releases, the platform has significantly improved usability, making it more user-friendly and accessible even for non-technical users.

One of the standout use cases involves a client with a global presence in over 35 countries. Each country had its own unique business activities and requirements. The client needed a robust and multi-language CMS that could be easily managed by their marketing teams, without extensive IT knowledge. IBM Web Content Manager seamlessly met these demands, empowering content authors while ensuring consistency across multiple regions.

The product has also been recommended for its capabilities in customizing workflows, delivering personalized content, fostering interactive and collaborative features, and enabling syndication of libraries. Furthermore, IBM Web Content Manager has played a crucial role in the development and revitalization of Banco Itaú Chile's public site. Through gradual adoption in version 7, the technology helped transform their online presence.

Organizations have leveraged this product for enterprise-level content management across Intranet and Internet applications. It has facilitated federating Java applications onto a single support node for streamlined promotion and contributed to maintaining a global approach to federation with regards to document usage, versioning, and publishing. In addition, IBM Web Content Manager has proven effective in addressing user interface problems through implementing UI in JSR286.

Moreover, the platform has successfully driven corporate customer websites while integrating marketing and eCommerce sites to provide users with a consolidated experience. Clients have utilized IBM Web Content Manager to build content-driven websites or web portals comprising various components such as sites, site areas, web content objects, and library resources.

An insurance client found value in using IBM Web Content Manager to publish marketing materials like brochures, publications, news, and articles. Additionally, the tool has been employed for website content management and providing support to other companies utilizing different versions of IBM WCM.

Furthermore, IBM Web Content Manager has played a pivotal role in the installation of IBM WebSphere Portal systems and IBM Connections Systems while offering technical assistance to customers.

Overall, IBM Web Content Manager offers a comprehensive suite of features and functionalities that cater to diverse use cases across industries. Its recent usability improvements have made it more accessible to non-technical users, empowering marketers to take control of content creation and management.

Helpful Preview Environments: Many users have found the different preview environments in IBM Web Content Manager to be helpful in visualizing how the page will look once the information is published. This feature has been praised by multiple reviewers for its ability to provide a clear understanding of the final user experience.

Out-of-the-Box Content Syndication: The out-of-the-box content syndication feature in IBM Web Content Manager has been appreciated by several reviewers. This feature allows contributors to publish multiple content and pages simultaneously, improving efficiency and streamlining the publishing process.

Personalized Role Management: Reviewers have highlighted personalized role management as a strong tool in IBM Web Content Manager. This feature enables users to manage custom content actions, such as viewing, editing, deleting, and publishing or expiring contents. Its flexibility and effectiveness have been commended by multiple users.

Difficult and lengthy task to apply multiple changes to an authoring template: Several users have found it challenging and time-consuming to make multiple modifications to an authoring template in IBM WCM.

Struggles with outdated content: Some reviewers have experienced issues when dealing with content that has not been updated for a long period of time, causing the tool to struggle in managing it effectively.

Complex set-up, configuration, and integration: Many users have expressed frustration over the lengthy process required for setting up, configuring, and integrating IBM WCM. They have mentioned that tasks like installing a new node or deploying tasks were not straightforward despite the availability of well-documented steps.

Users have provided several recommendations for improving the product. They suggest enhancing the samples and guides for developers, providing certification programs, and offering training tutorials to enhance the user experience. Users also appreciate the great user support provided by the product. Furthermore, users note that the product's longevity in the market has allowed it to outlast competitors in the Horizontal Portal and Digital Experience Platform categories. They highly recommend the product to other users and banking clients.

Attribute Ratings

Reviews

(1-2 of 2)
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Arwa Nababteh | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I participated in an implemention of IBM WCM as an external facing site for our customers. It's blended with portlets to provide a personalized experience for our customer's clients. The system enables content authoring to be put in the hands of marketing with no or minimal IT knowledge.
  • Blending workflow perfectly with every component, item or content in system, thus maintaining accuracy of content
  • Keeping versions and history of all changes made, while providing details on when, and by whom it was changed. In this way, restore is easy and straightforward
  • Large set of components provided out of the box to ease building the authoring environment
  • Integration between portal pages and WCM is still not optimal, although the introduction of managed pages is a huge improvement. But adding all the changes on page and WCM in one project and one workflow is still not easy
  • Linking portal pages to site area only, and requiring a site area for each content isn't liked by customers
  • Some features like, number of views, adding comments, etc. should be out of the box
  • Some features that depend a lot on theme libraries, especially Dojo libraries, like tagging and ratting should be enhanced
The content template catalogue provides a very good infrastructure to build on for customers who have much in common with features already provided with ctc, I highly recommend it as it will require less implementation time, and enhanced components design. Of course it's recommended for large scale business with many departments and frequent changes in content. It's also recommended for customers who need to benefit from portal by adding portlets and integrating with systems. If the customer is ONLY seeking a WCM system I don't recommend the product as there are more user-friendly alternatives on the market, at lower cost.
Digital Experience Platform
N/A
N/A
Web Content Creation (8)
75%
7.5
WYSIWYG editor
60%
6.0
Code quality / cleanliness
80%
8.0
Admin section
70%
7.0
Page templates
90%
9.0
Library of website themes
80%
8.0
Mobile optimization / responsive design
90%
9.0
Publishing workflow
100%
10.0
Form generator
30%
3.0
Web Content Management (5)
74%
7.4
Content taxonomy
80%
8.0
SEO support
70%
7.0
Bulk management
80%
8.0
Availability / breadth of extensions
50%
5.0
Community / comment management
90%
9.0
Customer experience management
N/A
N/A
Results and Analysis
N/A
N/A
Platform & Infrastructure (2)
80%
8.0
API
80%
8.0
Internationalization / multi-language
80%
8.0
Security (1)
100%
10.0
Role-based user permissions
100%
10.0
  • Being a system designer, not user, I try to design a system as efficiently as possible to increase employee efficiency by using the skill set effectively
I used Liferay WCM; the open source system is too customizable such that what you get out of the box is not adequate. However, the portal pages in Liferay blend better with WCM than IBM: This is not always an advantage if you want to build a WCM site separated from portal pages. In general, a comparison between Liferay and IBM isn't valid in my opinion, IBM WCM is a more stable product and I certainly recommend it over Liferay
5
6
IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.
  • Vendor implemented
Yes
  • IA
  • in place editing
  • rating and tagging
  • forms
  • comments on content
No
Alvaro Pariente Alonso | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
As experts in digital solutions, we have been working and offering new web initiatives, where IBM Web Content Manager has been one of the most demanding and successful platform within all of our clients.

IBM Web Content Manager is being used by Enterprise Content Management (ECM) department, implementing different solutions based on client's requirements. Our expertise focuses on Internet and Intranet. Health, Insurance and Telecommunication are the most common sectors which has succeeded our IBM criteria. Furthermore, migrations between different platform, performance tunning, usability and time to market strategies has taken an important part within this content manager.

Previous releases had some business problems with usability and final users were not able to take all advantages the tool provided them. However, new releases has been improved in this issue in order to make it easy, user friendly and usable.
  • Different preview environments such as authoring and delivery lets us see in detail how the page will look like once we publish the information to the final user. Its out of the box content syndication helps the contributor to publish multiple content and pages at the same time.
  • Personalized role management is a strong tool to manage custom content actions in terms of roles to view, edit, delete or publish/expire contents. Role management and deep analysis is a mandatory task when deploying a website and IBM Web Content Manager contains, out of the box, an inheritance and personalized role management within the content.
  • Workflow customization is one the most notable strengths for end users giving them the possibility of defining any workflow for content publication such as email, pre-publish, review etc. This fulfills an important requirement that clients often ask for.
  • IBM has worked hard on social collaboration solution and the final result is IBM Connections. This next generation solution provides a great integration for all collaboration requirements: communities, forums, profile, networking,etc. IBM Web Content Manager can be integrated with it as a full content repository providing a broad solution in terms of web and social collaboration.
  • IBM Content Manager is provided through WebSphere Portal with a strong architecture ensuring performance, tuning, easy deployment and security aspects.
  • Applying multiple changes to an authoring template is a difficult and lengthy task. Problems usually occur when contents have not been updated for a long period of time and the tool does not know how to deal with it.
  • Reliance on the WebSphere Portal architecture has some disadvantages as well. These are more related to hardware than software, and could result in some architecture problems if the tool evolves
  • Set-up, configuration, integration (LDAP, others) takes long time. There are a lot of well documented steps but sometimes installing a new node, or deploying tasks are not out of the box. This should be taken in consideration in new releases.
  • The possibility of attaching multiple documents as a single content item should be an out of the box capability. An add-on was required to provide this common need.
Suited Scenarios:
- Content search (metadata, black list, ranking): integrated with IBM Omnifind
- Social Collaboration through IBM Connections
- Content structure (site, site areas, projects)
- User Management
- Personalization
- Multisite
- Friendly Url
- Strong and robust architecture (cluster and cloud possibilities)
- Migration
- Content Repository

Unsuited Scenarios:
- Some Easy Presentation aspects (What you see is what you get, drag and drop)
- MultiDevice
- No out of the box requirements
- Document Manager
  • Unique, easy and user friendly solution that has increased business benefits such as a single repository for all company's products. It provides a better customer service.
  • A huge network of offices managed centrally increasing SEO, marketing, business and clients.
  • Employee efficiency reducing time through a single automated solution.
  • Internal communication within the company has been helped by Web Content Manager as a way of transparency, shared repository and networking with the goal of bringing teams and colleagues together.
  • Adobe Experience Manager,Liferay Portal,Magnolia (V5 and Later versions),Adobe CQ
Nowadays, technology grows up faster that we realise. IBM Web Content Manager is the past, present and future solution which invests in the next generation of technology. They have always been at the top of IT solutions, improving user's needs and showing benefits to big companies. New releases and changes have been ongoing and the tool is as strong as the market demands.

My recommendation is not just a business but also an IT technical point: IBM has great professionals who work hard to cooperate with their partners to build great solutions.
No
  • Product Features
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Vendor implemented
Yes
Change management was a small part of the implementation and was well-handled
  • Syndication
Implementation was successful due to Websphere application server used.
No
We had some issues related with performing and the support was suitable and sucessful.
Yes
  • Conteng Management
  • Pages Management
  • Authoring & Delivery publication
New versions has increased user experience facilitating usability.
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