Overview
What is HCL Sametime?
HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information.
Sametime a low budget and a reliable client
"Makes Working With Global Team Easier, With Fast Communication Features."
Simple Yet Effective Platform
Sametime review
IBM Sametime is a Basic Chat App that gets the Job Done... and not Much Else
Sametime? Maybe Some Other Time.
Gets the Job done for Instant Messaging
An Honest Review of IBM Sametime
IBM Sametime is a solid, reliable solution!
Sametime provides real value, a simple interface, and full mobility.
Popular Features
- Directory of employee names (7)8.080%
- Message alerts (6)8.080%
- Mobile app for iOS (8)8.080%
- Mobile app for Android (7)8.080%
Pricing
What is HCL Sametime?
HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
HCL Sametime v12 Demo
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9Hosted PBX(2) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9Multi-level Interactive Voice Response (IVR)(2) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8User templates(2) Ratings
Create and apply batch configurations to multiple users at once
- 8Call reports(2) Ratings
Historical call analysis and trending metrics
- 8Directory of employee names(7) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8Answering rules(5) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8Call recording(2) Ratings
Automatic recording of inbound and outbound calls
- 8Call park(1) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8Call screening(2) Ratings
Ability to block numbers or send calls directly to voicemail
- 8Message alerts(6) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8Video conferencing(6) Ratings
Built-in video conferencing capabilities
- 8Audio conferencing(5) Ratings
Audio conferencing credentials for all on the system.
- 8Video screen sharing(1) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8Instant messaging(1) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8Mobile app for iOS(8) Ratings
App for iPhone and iPad
- 8Mobile app for Android(7) Ratings
Android app
Product Details
- About
- Tech Details
- FAQs
What is HCL Sametime?
HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information.
HCL Sametime is ideal for cross-team chat in countries with strict data privacy and gravity laws, companies in regulated industries, and government entities who need to be able to ensure the security and auditability of their data.
HCL Sametime Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(21)Community Insights
- Business Problems Solved
- Recommendations
Sametime is widely used for internal communication purposes within organizations, enabling seamless collaboration across different departments and locations. It provides a range of features including instant messaging, persistent chat rooms, meetings, and VOIP to address various business needs. Many IBM customers rely on Sametime as their go-to instant messaging platform due to its integration with email and web-based programs. Additionally, its compatibility with telephony systems and availability of free mobile iOS and Android clients make it a versatile choice for users.
One of the main use cases for Sametime is facilitating quick internal team meetings and project discussions. Users appreciate the convenience of being able to connect with colleagues in different offices across regions without the need for constant emails. The platform's integration with IBM Notes allows for easy booking of web meetings and checking availability for chat. Furthermore, its centralized settings and preferences management reduces the learning curve for users.
Another advantage of Sametime is its flexibility in deployment options. Organizations can choose between on-premises, cloud-based, or hybrid setups based on their specific needs. This adaptability enables teams to communicate efficiently regardless of their location or work environment.
Users have found Sametime invaluable in improving productivity, collaboration, and communication within their organizations. For example, savvy users utilize Sametime as a tool for presentations instead of searching through shared drives for files. Salespeople rely on the mobile app to obtain quick responses to time-sensitive questions while on-site with customers. The ability to record meetings and transfer files faster than email further enhances workflow efficiency.
Sametime is widely used as a standard text-based chat tool across organizations, especially for quick questions. Its REST API allows for easy integration of chat functionality into existing web apps. While Sametime is a preferred messaging app within many organizations, it may not be suitable for all teams, leading to competition from other messaging tools like Slack, Google Hangouts, and Skype. Organizations need to evaluate which solution best fits their specific requirements.
Based on user reviews, users recommend Sametime for its basic instant messaging capabilities and easy setup. They find it convenient for quick chats and collaboration, making it a suitable tool for internal team communication. Reviewers appreciate its features for file transfer and texting.
Users suggest using other apps like Microsoft Workspace, Slack, Google Chat, or Hangouts instead of Sametime. They feel that Sametime requires infrastructure, feels outdated compared to other solutions, and lacks updates. Users prefer these alternatives due to their ease of use, additional features, and better integration with video and audio.
Reviewers recommend Sametime for secure communication within companies. They appreciate it as a good software for video conferencing and messaging with most of the required features, such as an AI assistant, backup, video conferences, and multichats. However, some users mention slow service, frustrating attachment loading and transferring, and suggest making Sametime less resource-consuming and more affordable.
Overall, users have mixed opinions about Sametime but commonly recommend it as a basic communication tool while suggesting using other platforms for additional features.
Attribute Ratings
Reviews
(1-10 of 10)Sametime a low budget and a reliable client
You can also record the meetings for further usage. This can be deployed flexibly: it can be on-prem, cloud or hybrid which gives the users an option to choose it according to their usage. If it's a small deployment customer can go for cloud deployment where servers are managed by HCL and don't require and extra hardware.
Simple Yet Effective Platform
Sametime review
Sametime? Maybe Some Other Time.
Gets the Job done for Instant Messaging
An Honest Review of IBM Sametime
IBM Sametime is a solid, reliable solution!
Sametime provides real value, a simple interface, and full mobility.
We have not yet integrated IBM Sametime with our phone system.
First, a list of the features we use which may or may not be unique to IBM Sametime:
- Presence Awareness: Quickly find someone who's available to help.
- Chat: For quick questions, notifications, or file transfers, Chat is the go-to communication tool.
- Web Meetings: For formal training, with people on-site or anywhere in the world.
- Screen-Sharing: For cross-training, technical support, or co-creating content.
- Audio & Video Conferencing: We've just started using this feature but we've got great feedback from traveling Sales and internals alike.
- Mobile Apps: From an iOS device I can join or start a web meeting, see who's available for a chat, and make or take video calls.
Additional benefits we've found:
- Savvy users log into a IBM Sametime Web Meeting to give a presentation, rather than search through thousands of files on a shared drive before a meeting.
- If on-site with a customer, our sales person can get onto IBM Sametime via the mobile app and get quick responses to time-sensitive questions.
- Chat on iOS can optionally show a logged-on user's GPS location (town & state). This has been really handy on multiple occasions and does not seem to impact the iOS device's battery life very much.
- File transfer is faster via IBM Sametime than via email. Users love that!
Here are some specific aspects of Sametime that we really appreciate:
- Integration with IBM Notes: Not just an add-on, but full integration means it's really quick and easy to book a web meeting with dozens of other people, or see if the person who just sent you an email is available to chat about it. Your chat status changes to "in a meeting" automatically if you've got something booked on your calendar.
- We use Notes' SmartUpgrade feature to deploy updates to the embedded IBM Sametime components of Notes along with Notes FixPacks.
- Centralized Settings / Preferences Management: It's an XML file, yes, but the amount of stuff we can tweak is extremely useful. This reduces the learning curve for users and keeps them from changing the wrong settings.
- Rest API lets our developers easily integrate basic chat functionality into web apps, etc.