HCL Sametime (formerly from IBM) Reviews

16 Ratings
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Score 6.2 out of 100

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Reviews (1-9 of 9)

Mogana Tashiani profile photo
Score 9 out of 10
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Pros and Cons

  • Easy to track chat history
  • Can share files and screenshots easily
  • Can create user availability alerts to alert when the user is available
  • Facilitate team communications across regions effectively without being very formal and therefore strengthens our team relationships
  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
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June 04, 2019

Sametime review

Score 9 out of 10
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Pros and Cons

  • The license cost is comparatively low so almost all staff have it installed in our company. We can use it to contact all internal staff.
  • It’s light and fast with almost no downtime. It also provides easy to use APIs for the user to build automation process on it. We have an internally built robot running on Sametime to answer frequently asked questions and do some repetitive tasks.
  • Chat history can be saved as per user’s preference and it is easy to be searched.
  • Whenever I drop Sametime and relogin, I have to ask somebody else to invite me to chat rooms. It would be great to have a function to show me which chat room(s) I was previously on and give me an option to rejoin by Sametime itself.
  • Not always able to see chat history in chat room. If the invitor forget to check allow to see chat history, or the history the invitor cannot be seen, I will not be able to see.
  • Can not send files via Sametime.
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Score 6 out of 10
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Pros and Cons

  • IBM Sametime is incredibly simple to use. It is straightforward and offers an easy to use chat experience.
  • Being able to set up team chats is a great feature. This allows us to keep a chat room focused on a singular topic if required.
  • Sametime is available for our team members on PC as well as on Macs. There is also a mobile app to keep people in touch when they are away from the office.
  • The mobile app is not that great for anything outside of straight up messaging.
  • We tried video chatting within Sametime without any real success. There were connection issues and the app would crash quite often. We switched to another product and had no problems.
  • IBM Sametime just looks outdated. The menus and contact list are not up to date from a UX perspective compared to many other popular chat apps.
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Score 1 out of 10
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Pros and Cons

  • Sametime integrates well into my company's other text based communication software (IBM Notes). As a result, it is easy to begin a chat with another employee right from within Notes.
  • Sametime has been deployed across the organization, which means it's also the lowest common denominator for communication. It is almost always the case that I can get in touch with someone via Sametime.
  • Sametime CAN be (but not by default) configured to save conversations with others for later reference. This is particularly handy during technical conversations.
  • Sametime's audio and video chat features are horrendous, and years behind their competitors in usability, functionality, and reliability.
  • Sametime's default configuration is idiotic - stealing focus away from active windows, not saving chats for later reference, etc. If you plan to roll it out, make sure to get an administrator that knows what they're doing!
  • Despite the fact that it was rolled out organization wide - some people simply refuse to use it because they hate it so much. As a result, it even fails as being the lowest common denominator for communications - that common method still ends up being the phone in those instances.
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Victor Toal profile photo
Score 8 out of 10
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Pros and Cons

  • Awareness and chat integration with different platforms.
  • Basic meetings and persistent chat rooms are not complicated to set up and support.
  • Runs on many different operating systems (Windows, various Linux distributions, etc.)
  • Audio/video setup can initially be tricky, requires checking and coordinating a lot of moving parts
  • The base install of chat/awareness is easy, but the more features you want the more complicated it gets and the more experience you need to planning ahead correctly
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Score 5 out of 10
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Pros and Cons

  • Instant messaging
  • File sharing
  • Group chats
  • You are unable to message co-workers if they are offline
  • IBM Sametime frequently crashes
  • Once you leave a group chat you are unable to rejoin it
  • UI is not the cleanest and does take some getting used to
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Chris Whisonant profile photo
Score 9 out of 10
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Reseller
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Pros and Cons

  • Sametime can be installed in any number of ways to provide as little or as much functionality and integration as you want.
  • The backend capabilities of the Video components are quite amazing for providing the streaming capabilities.
  • As a telephony client, being able to have it integrated out-of-the box with your primary mail and application platform (IBM Notes) for presence and communications is a great win.
  • IBM allows for this to be run either on-premises or in their IBM Cloud.
  • On-premises installation for anything beyond the basic chat functionality can get tricky quite fast. The requirements for hardware also grow exponentially.
  • Sometimes administration of users can be problematic when it comes to reliably pushing down policies.
  • The core IM UI goes through stages of years of stale look and feel. Though I believe a new UI may be coming with the next major release.
  • There are often times where the IBM Cloud implementation has features that take a while to make it back into the on-premises codebase.
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Score 9 out of 10
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Verified User
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Pros and Cons

  • Instant message
  • File sharing
  • Send screenshots, pictures without saving in my laptop/desktop
  • Identify person's availability
  • Sometime I have faced log in issues.
  • Big size file sharing also a big pain.
  • But mostly I like the the features of IBM Sametime.
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Score 8 out of 10
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Pros and Cons

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
  • In web meetings, even with audio & video enabled, we cannot stream pre-recorded video such as a training video in MOV format. It seems like this should be simple but I'm told only 1 or 2 competitors can do it.
  • The "WebPlayer" plugin that's required for screen-sharing, etc. is not easy to push out. IBM does not supply a typical .MSI file for easy deployment to Windows clients so we had to come up with our own work-around.
  • As is typical with most IBM software, the error messages -- though admittedly quite rare in Sametime -- are not helpful.
  • We do not have WebSphere experts on staff so there were considerable consulting costs to install and update the Sametime environment, which required 8 VM servers in our environment. Once up and running, though, the environment needs little or no "care and feeding" to operate.
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Feature Scorecard Summary

Hosted PBX (2)
8.0
Multi-level Interactive Voice Response (IVR) (2)
8.0
User templates (1)
7
Call reports (1)
7
Directory of employee names (6)
9.6
Answering rules (4)
8.6
Call recording (3)
7.8
Call park (2)
8.0
Call screening (1)
6
Message alerts (5)
7.2
Video conferencing (6)
3.1
Audio conferencing (5)
3.3
Mobile app for iOS (7)
7.2
Mobile app for Android (6)
6.9

About HCL Sametime (formerly from IBM)

HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information.


HCL Sametime is ideal for cross-team chat in countries with strict data privacy and gravity laws, companies in regulated industries, and government entities who need to be able to ensure the security and auditability of their data.  ​ 


Categories:  VoIP

HCL Sametime (formerly from IBM) Technical Details

Operating Systems: Unspecified
Mobile Application:No