HCL Sametime (formerly from IBM) Reviews

17 Ratings
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Score 6.5 out of 100

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Reviews (1-4 of 4)

Mogana Tashiani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Support

9
A simple platform yet it saves a massive amount of time and costs for our company. It is a very straight-forward tool without complexity in using the platform. Although there are not as many features as other chat platforms, it is sufficient for my company to have internal discussions very easily. Amid busy work hours, we don't even need too many fancy features for communication. A simple yet professional tool is more than enough for business conversation.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

10
IBM Support is, and has been for years, top notch. It's rare that my issue is not resolved within 24 hours. They do not give up on difficult issues, and they get engineers, developers, etc. to weigh in on the issue before I would ever consider escalating it.
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Feature Scorecard Summary

Hosted PBX (2)
8.0
Multi-level Interactive Voice Response (IVR) (2)
8.0
User templates (2)
8.0
Call reports (2)
8.0
Directory of employee names (7)
9.5
Answering rules (5)
7.9
Call recording (3)
7.8
Call park (2)
8.0
Call screening (2)
9.0
Message alerts (6)
7.8
Video conferencing (6)
3.1
Audio conferencing (5)
3.3
Mobile app for iOS (8)
6.9
Mobile app for Android (7)
6.6

About HCL Sametime (formerly from IBM)

HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information.


HCL Sametime is ideal for cross-team chat in countries with strict data privacy and gravity laws, companies in regulated industries, and government entities who need to be able to ensure the security and auditability of their data.  ​ 


Categories:  VoIP

HCL Sametime (formerly from IBM) Technical Details

Operating Systems: Unspecified
Mobile Application:No