HEAL AIOps platform

The HEAL AIOps platform, developed by HEAL Software Inc., is a solution designed to provide preventive healing and enable autonomous IT operations through the use of artificial intelligence (AI). This AIOps platform combines observability, AI-assisted analytics, and automated healing capabilities to deliver proactive and intelligent management of IT environments. The HEAL AIOps platform is suitable for businesses of all sizes, including startups, small and medium-sized enterprises (SMEs), and large enterprises. According to the vendor, IT Operations professionals, DevOps teams, Application Support teams, as well as businesses in the e-commerce and BFSI industries, can benefit from the features and insights offered by the HEAL AIOps platform.

Key Features

Observability: The HEAL AIOps platform offers observability for digital businesses, allowing IT teams to monitor and analyze the performance of their applications and cloud platforms. According to the vendor, it collects relevant metrics, provides real-time performance data analysis, and integrates with external tools to provide a holistic view of the IT environment.

Explainable AI: The HEAL AIOps platform incorporates explainable AI, which helps users interpret the insights generated by its AI engine. According to the vendor, the AI engine describes its purpose, rationale, and decision-making process, making it easier for users to understand and trust the AI-driven insights.

Preventive Healing: The HEAL AIOps platform leverages lead signals to prevent a significant percentage of application performance problems. According to the vendor, it uses AI and machine learning algorithms to identify potential issues and take proactive measures before they become outages. The platform offers early warning signals and rapid baselines for quick anomaly detection.

Intelligent Observability: The HEAL AIOps platform utilizes advanced AI and ML algorithms to deliver intelligent observability. According to the vendor, it focuses on high-impact metrics, offers context-aware forensics for root cause analysis, and provides real root cause analysis (RCA) by leveraging different metrics from different domains.

Auto-healing Actions: The HEAL AIOps platform includes features for auto-healing actions, such as workload throttling and out-of-the-box auto healing capabilities. According to the vendor, it performs workload zoning and gating operations, predicts capacity chokepoints, and provides capacity planning insights focused on application behavior.

Dashboards for Business Insight: The HEAL AIOps platform provides business insight dashboards that bridge the gap between end-users and IT departments. According to the vendor, these dashboards help users understand the relationship between end-user experience and IT functions supporting application performance. The platform offers out-of-the-box performance visibility into customized business applications.

Flexible APIs for Easy Integrations: The HEAL AIOps platform comes with flexible APIs that enable easy integrations with other platforms, such as ITSM and automation solutions. According to the vendor, it supports multi-source, multi-format data ingestion, offers deep integrations with over 100 technologies, and provides operational-friendly dashboards and plugins for enterprise dashboarding tools.