Unfortunately, the support from HealthStream has not been stellar. Each time we have a meeting with our HealthStream representative his answer is often "that is still being worked on", "I don't have an update", or "I wouldn't be the expert on that". Issues are rarely resolved or if they are resolved it takes many months.
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I only used HealthStream for a short time, but it wasn’t overly user-friendly or pretty. There were some quirks that I didn’t like, like the quiz builder or uploading lists. Whenever you assigned a group it was difficult to tell and confirm that the assignment went out. Overall I like other systems better.
Overall we like HealthStream and are continually finding new ways to use the system. The account managers are very helpful. Now we use video authoring which has speed up the course production tremendously.
Any time there is a concern or question, the timeliness and cooperation of the response is great.
It is very easy to get support when needed regarding Healthstream issues
HealthStream is a learning and performance management suite designed for healthcare organizations. It offers services to manage the full employee lifecycle, including candidate selection, retention, development, and compensation. HealthStream Learning is a mobile-first learning management system featuring content authoring with support for multimedia and assessment content and a searchable asset library. HealthStream Atlas is a workforce analytics product that analyzes turnover trends, stay plans, and flight risks. HealthStream Performance provides goal management, action planning, and performance monitoring capabilities. These products can be managed from the Initiative Management Dashboard.
Frequently Asked Questions
HealthStream is a cloud-based Talent Management Suite specifically designed for the healthcare sector. Focused on training (LMS), the suite also includes performance management, competency, simulation and credentialing. HealthStream also provides research services to healthcare organizations.
Reviewers rate Review reminders highest, with a score of 9.
The most common users of HealthStream Learning & Performance are from Enterprises and the Hospital & Health Care industry.