Heap Reviews

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Score 8.4 out of 100

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What is Heap?

Heap helps those responsible for the digital experience surface blind spots where users struggle or drop off in multi-step digital journeys, so that product and marketing teams know where to make the most impactful improvements to the digital product or website. Heap can be used with the goal of:
  • Improving customer experience: Pinpoint exactly where users are struggling and quickly make improvements to the customer experience, ensuring an intuitive, enjoyable user experience.
  • Speeding time-to-market and optimizing the impact of product and business teams: Rather than relying purely on gut instinct, leverage digital engagement data to test hypotheses and answer questions as they arise. With data-driven insights, confidently bring new features & experiences to market.
  • Building increasingly valuable features and experiences: Leverage data to build consensus on engineering investments that can be clearly tied to business outcomes.
The vendor states that over 6,000 businesses use Heap to drive business impact by delivering better experiences and better products. Customers include companies in B2B SaaS, eCommerce, and Financial Services such as Twilio, Splunk, Snapfish, esurance, Northwestern Mutual, and e*Trade.

Heap Features

Has featureAutocapture (Codelessly capture every interaction/event in your product or your website)
Has featureEvent Visualizer (Easily locate, tag and name events with this tool)
Has featureData Engine (Data Dictionary and Governance tools provide control and organization of your data)
Has featureAPIs (Augment data with flexible APIs)
Has featureSources (Import data from other tools)
Has featureReporting and Dashboards (Get insights on activation, retention, conversion, engagement and other key digital/product metrics)
Has featureAd-hoc Analysis (Retention, Conversion, Funnel, Cohort analysis, etc)
Has featureHeap Connect (Bring user data with managed ETL into warehouses such as Snowflake, Redshift)
Has featureHeap Activate (Drive action base on Heap data via connectors to Appcues, Marketo, Intercom, Salesforce, and many more)

Heap Screenshots

Heap Videos (5)

Watch Heap - A Smarter Approach to Product. What is Heap and how does it work?

Watch Autocapture: Heap is the only tool that automatically captures all user interactions on your site, from the moment of installation forward.

Watch Customer story: Northwestern Mutual becomes data-driven with Heap

Watch Customer story: Snapfish Uses Heap’s Omni-Channel Tracking to Increase Conversions

Watch Heap Event Visualizer: With the Event Visualizer, anyone can find, name, and manage a complete set of user events, without touching your codebase.

Heap Downloadables

Heap Integrations

Intercom, Optimizely, Shopify, Amazon Redshift, Marketing and Product connectors (Marketo, Hubspot, Salesforce), Data warehouses connectors (Snowflake, Google BigQuery)

Heap Competitors

Heap Pricing

Starting Price: $59

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Free$0up to 10,000 sessions per month
GrowthContact Heap Salesup to 40,000 sessions per month
ProContact Heap SalesCustom Sessions per month
PremierContact Heap SalesCustom sessions per month and Unlimited Projects

Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.

Heap Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
20%

Heap Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Heap Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:Americas, EMEA, APAC
Supported Languages: English

Frequently Asked Questions

What is Heap?

Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

How much does Heap cost?

Heap starts at $59.

What is Heap's best feature?

Reviewers rate Support Rating highest, with a score of 9.1.

Who uses Heap?

The most common users of Heap are from Mid-size Companies and the Computer Software industry.