A conversion rate optimization must!
Rating: 9 out of 10
March 18, 2022
RL
Vetted Review
Verified User
1 year of experience
Starting at $0 per month
View Pricing Overview
What is Heap?
Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to…
Learn from top reviewers
The collection and processing of data is automated.
Rating: 10 out of 10
March 18, 2023The use of Heap in the company is focused on the development of automated data collection and processing systems. [We use this] to obtain a complete analysis of different area...
Madison Sophia Bennett
Team Lead - Information Technology
Automation specialist
technetics
3 years of experienceSolid Data Tool
Rating: 7 out of 10
December 15, 2022Heap is currently used across my whole organization and has helped us to democratize our data greatly. The tool allows all employees access to performance data and empowers us...
Heap - a great Digital Insight Platform
Rating: 7 out of 10
December 3, 2022As an implementation partner, I was tasked with product comparison and choose between various marketing analytics platform. We did a comparitive analysis between Heap and Goog...
Heap: Identify your website logical path to improve sales.
Rating: 10 out of 10
December 3, 2022The best tool to research user behavior in a storefront sales website. It gives information about the user's path from the website's landing from marketing campaigns or search...
too much of learning curve for nonexperts to engage with heap, dosen't get used in the org how we'd like it too
Rating: 6 out of 10
October 27, 2022We use heap to get analytics on webpages, events and interactions across both our webflow site and our webapp. We mainly graph events, and have recently started trying to use ...
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Pricing
Free
$0
Cloud
Up to 10k sessions/month
Growth
Starting at $3,600 annually
Cloud
Up to 300k sessions/year
Pro
Contact Heap Sales
Cloud
Custom sessions per month and unlimited projects
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://heap.io/pricing?utm_medium=revi…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Fibonacci Heap Demo
YouTube
Imogen Heap Performance with Musical Gloves Demo
YouTube
PANASONIC - BREAD MAKER (SD-P104) - (DEMO) BY HEAP SENG GROUP
YouTube
Fibonacci Heap Demo
YouTube
Imogen Heap Performance with Musical Gloves Demo
YouTube
PANASONIC - BREAD MAKER (SD-P104) - (DEMO) BY HEAP SENG GROUP
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Heap?
Heap analyzes datasets to illuminate hidden insights within the user’s digital journey, to act with confidence. Heap helps to see and understand every single thing users do, so product and marketing teams know where to make the most impactful improvements to the digital product or website.
- Improve customer experience: Pinpoint exactly where users are struggling and make improvements to the customer experience, driving an intuitive, enjoyable user experience.
- Speed time-to-market and optimize the impact of product and business teams: Rather than relying purely on gut instinct, leverage digital engagement data to test hypotheses and answer questions as they arise. With data-driven insights, confidently bring new features & experiences to market.
- Build increasingly valuable features and experiences: Leverage data to build consensus on engineering investments that can be clearly tied to business outcomes.
Over 8,000 businesses use Heap to drive business impact by delivering better experiences and better products. Customers include companies in B2B SaaS, eCommerce, and Financial Services such as Twilio, Logitech, Snapfish, Eventbrite, Esurance, Northwestern Mutual, and e*Trade.
Heap Features
- Supported: Autocapture (Codelessly capture every interaction/event in a product or website)
- Supported: Event Visualizer (Locate, tag and name events with this tool)
- Supported: Data Engine (Data Dictionary and Governance tools provide control and organization of data)
- Supported: APIs (Augment data with flexible APIs)
- Supported: Sources (Import data from other tools)
- Supported: Reporting and Dashboards (Get insights on activation, retention, conversion, engagement and other key digital/product metrics)
- Supported: Ad-hoc Analysis (Retention, Conversion, Funnel, Cohort analysis, etc)
- Supported: Heap Connect (Bring user data with managed ETL into warehouses such as Snowflake, Redshift)
- Supported: Heap Activate (Drive action base on Heap data via connectors to Appcues, Marketo, Intercom, and Salesforce)
Heap Screenshots
Heap Videos
Watch Heap - A Smarter Approach to Product. What is Heap and how does it work?
Watch Customer story: Northwestern Mutual becomes data-driven with Heap
Watch Customer story: Snapfish Uses Heap’s Omni-Channel Tracking to Increase Conversions
Watch Customer story: E*TRADE's analytics team delivers insights with Heap
Heap Integrations
Heap Competitors
Heap Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Americas, EMEA, APAC |
| Supported Languages | English |
Heap Downloadables
- Product Analytics Buyer’s Guide: A guide to choosing the right product analytics solution
- Heap's Digital Experience Insights Report: How to Miss Everything About Your Users (And How Not To)
- Digital Insights Are a Superpower: A comic book about how to use data to transform your customer experience
- Heap's 3 Templates for Uncomplicating Product Management: Bring your Product Management processes into the future with structure and a shared knowledge base
- Using Digital Analytics to Drive Business Outcomes: How to Align People, Process, and Technology
Frequently Asked Questions
Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.
Heap starts at $0.
Adobe Analytics, Google Analytics, and Google Analytics 360 (discontinued) are common alternatives for Heap.
Reviewers rate Support Rating and Implementation Rating highest, with a score of 9.
The most common users of Heap are from Mid-sized Companies (51-1,000 employees).
Heap Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
(381)Reviews
(1-5 of 61)Fast, no hassle installation, great for primary analytics tool or data backup
Rating: 10 out of 10
April 24, 2021
GF
Vetted Review
Verified User
2 years of experience
Heap is a great balanced tool for small-medium enterprises.
Rating: 9 out of 10
April 24, 2021
GR
Vetted Review
Verified User
3 years of experience
Knowing what our customers are doing - without asking them any questions
Rating: 9 out of 10
April 21, 2021
DS
Vetted Review
Verified User
1 year of experience
Heap helps our Product team make data-driven decisions
Rating: 6 out of 10
April 20, 2021
NM
Vetted Review
Verified User
1 year of experience