Heap Reviews

If I want to track a new event, I can set it up and they already have data for that event, no waiting.

Many ways to slice and dice data to get the insights I need.

It doesn't require developer time to set up each event.

Out of the Box Tracking

Retrospective Definitions

Easy to use Graphs and Analytics

Events are automatically captured.

Defining Events is simple and intuitive.

Report building interface is easy to setup and configure.

Analyze Funnels

Quickly define key events on a website

Produce graphs seamlessly

Universal event collection so that we can start capturing data immediately and plan the implementation out while events are being captured.

The developer docs are very helpful. Our devs don't want to spend too much time figuring out the APIs and webhooks so accurate and helpful docs are a huge help to getting dev buy in.

The visualizations in Heap are really helpful and we look forward to creating very useful and actionable dashboards for our company.

Connecting Heap to Salesforce will be invaluable for us to understand the context of a user without manual intervention.

Sending events and data to our data warehouse (Snowflake) will also be very helpful to our goal of storing data in a single source of truth. Though we may create dashboards and reports in Heap, this warehouse connection will allow us to match Heap data up with other company data.

Great reporting on user engagement

Easily save reports to access at any time

Fantastic event tracking

Funnels

Feature usage

Product insights

Visual event definition.

Real-time analytics and reporting in the UI.

Flexibility in implicit and explicit tracking.

Event Tracking

App Integration

Great UI - easy to read and perform analysis.

Event Visualizer to allow anyone to easily set up an even to track.

Live view that allows a user to see how performing certain actions on the site are reflected in Heap for tracking.

Provide insight into specific user sessions

Provide high level analytics of app use and feature effectiveness

Equips product and engineering to provide tailored support to customers having issues

Very straightforward presentation, little fluff.

Quick and simple to put together most basic KPI charts, do historical comparisons, etc.

Event definitions are easy to access, especially if you can understand the code snippets.

Gives you all the data you will need

Easy to set up and install

Helps track user issues in our app

Event visualizer makes it easy to define and verify events.

Reduce engineering overhead to track events (in contrast to Google Analytics).

Detailed documentation.

Responsive support.

Robust API.

Nice interface.

Easy to understand visualizations.

Accessibility for anyone to use the tool.

Ability to build useful dashboards.

Ability to track various stats.

No SQL experience needed.

Easy transition to get our data to flow into Heap.

Easy to create reports/dashboards.

Data accuracy generally pretty good.

Onboarding

Setup

Support

Provide the data directly in our database.

Fairly easy to understand the schema.

Cost effective.

Being able to create events after the fact and still view the data is simply fantastic

The configuration is point and click, which makes for an easy set up, especially for non-technical users

I don't worry about the idea of creating a customer acquisition plan from the beginning because Heap helps me do it

Heap makes it easy to create reports on the fly. I didn't need any training - I was able to jump in and start getting useful data.

Heap is very quick - I get results right away.

Integrate with other data sources

Granular or grouped user behavior

White glove implementation

Easy-to-use interface

Easy-to-define events

Many features for different use cases

Heap allows you create tracking information by using your actual site.

Heap allows you to save a link to a graph/study of what you are interested in. This is important because I can make a spreadsheet of all possible clicks and flows through the site and jump right into a chart review.

Heap has a training program that is very useful.