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Heartland Payroll+ has proven to be a valuable tool for small businesses in streamlining their payroll and onboarding processes. For …
Overview
What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools…
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Popular Features
- Salary revision and increment management (5)9.292%
- Direct deposit files (7)3.030%
Reviewer Pros & Cons
Pricing
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Unavailable
What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
Heartland Payroll+ Features
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Heartland Payroll+ Video
Brief Overview on Heartland Payroll+
Heartland Payroll+ Competitors
Heartland Payroll+ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Pay calculation and Salary revision and increment management highest, with a score of 9.2.
The most common users of Heartland Payroll+ are from Small Businesses (1-50 employees).
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(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Heartland Payroll+ has proven to be a valuable tool for small businesses in streamlining their payroll and onboarding processes. For example, a small video production company relies on the software to accurately and timely process payrolls for their employees. With the assistance of a representative during setup and a remote account manager handling the ongoing payroll tasks, the company can ensure that their employees are paid correctly. Additionally, the software's integration with E-verify and Good Hire seamlessly facilitates background checks during the onboarding process.
Furthermore, Heartland Payroll+ is beneficial for medical practices with multiple facilities and scattered employees. These practices have found that the software simplifies the hiring process by ensuring all necessary documentation is in place and securely stored in the cloud. The ability to centralize employee documents in one secure location allows employees to access their pay stubs at any time. Moreover, Heartland Payroll+'s personal service, fixed payroll fee, and lack of sales calls have received high recommendations from users.
However, some users have faced challenges when using Heartland Payroll+. For instance, a user who utilized the product for both payroll processing and credit card processing terminated the latter due to cost and customer service issues. Furthermore, there have been instances where users experienced difficulties with customer service and a lack of immediate tech support during transitions, leading to frustration and perceived poor communication. Additionally, some users encountered problems with timely filing of 941 forms and had to search for emails due to changes in representatives. Despite these challenges, many users find that Heartland Payroll+ provides a cost-effective solution compared to other payroll providers.
Highly Responsive Account Representative: Users have consistently praised the account representative of Heartland Payroll+ for their prompt and helpful communication. Several users have expressed satisfaction with quick email responses, indicating that the account representative is highly responsive to customer inquiries.
Extremely Easy to Use Online System: The online system of Heartland Payroll+ has been described as extremely user-friendly by numerous reviewers. Customers find it convenient to navigate through the software and perform tasks effortlessly. This positive sentiment suggests that the software's interface and functionality are intuitive, making it easy for users to manage their payroll-related activities.
Convenient Onboarding Process with Heartland Hire: Many users have commended Heartland Payroll+'s feature called Heartland Hire, which facilitates a seamless onboarding process for new hires. This indicates that the software provides a convenient and efficient solution for bringing new employees on board, streamlining administrative tasks associated with hiring and integrating them into the payroll system.
Missing Email Reminders: Some users have expressed frustration with not receiving email reminders for payroll processing, which has led to potential issues in managing payroll in a timely manner.
Lack of Local Support: Several reviewers have mentioned the lack of accessible local support after their setup representative departed. This highlights the need for readily available contact in case of any issues or questions that may arise.
Inconvenient Payroll Repeating Process: Users have desired a one-click button feature to easily repeat the same payroll from the previous period, indicating that the current process may be time-consuming or inconvenient.
Users highly recommend Heartland for its personal and attentive service, which includes quick and knowledgeable customer support. They suggest giving Heartland a try for payroll processing and utilizing their useful HR portal. Additionally, users recommend taking the time to learn how to generate reports during implementation. They believe that Heartland is worth making the switch to for its ease of use and online portal. Users also highly recommend signing up with Heartland for payroll processing and onboarding assistance. They suggest spending time during implementation to learn how to run census and payroll reports. Overall, users think that Heartland provides great service, excellent support, and is a reliable payroll company.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
Payroll service<br>
- Website is well designed
- No follow through from representatives
- Non responsive to emails and phone messages
- Non payment of payroll taxes in a timely manner resulting in late penalties from state
June 23, 2022
White Glove Payroll Service
I own and operate a Group Health Insurance Agency. We have now been partnering with Heartland Payroll/HR for the last 2 years. It has been an amazing experience. Not only has my own business run without a hitch with managing our payroll, but all of our clients we have referred over have had the same experience. It's a true white-glove service. Every company regardless of size has a dedicated payroll specialist but also has the original sales agent attached to the account for the life of the account. Total accountability. The technology is a game-changer, and far less expensive than those two garbage payroll giants everyone usually uses. Plus they don't sell insurance or benefits but integrate their platform with real professionals. Keep your broker and advisor and get the all-in-one feel.
- White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
- Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
- Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
- Compliance with their HR team is great, and they don't hit you over the head on the price for it.
- Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
- One of my clients wanted an LMS and they currently don't have one of their own.
March 15, 2022
Heartland Payroll is a FLOP. DON'T DO IT!!!!
Score 1 out of 10
Vetted Review
Verified User
We rely on our payroll system for onboarding, managing employee time, and processing payroll as well as tax return filing for 50+ employees in medical practice.
- Calculating accurate pay
- General Ledger importation
- Customer Service
- Setup
- After sale support
- Training
- Employee self service
- Tracking time off and PTO requests
Our company uses Heartland Payroll as our payroll processor and also for the Onboarding process. Heartland Hire is the onboarding tool connected with our Heartland payroll account. It is a cloud-based system that also stores all of our employee files. It directly links with E-verify and Good Hire for background checks and helps make our onboarding process seamless. With our facility locations and employees being scattered in Middle TN, it makes our hiring process run smoothly and we always know we have all the documentation needed.
- Onboarding new hires is convenient and easy with Heartland Hire!
- Employees have easy access to paystubs and W-2 as soon as they become available.
- Heartlands dashboard of reminders keeps me on track for payroll processing.
- Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
- Response for assistance is usually a lot slower when our dedicated specialist is not available.
September 24, 2021
Have time and like frustration in your life?
Score 1 out of 10
Vetted Review
Verified User
I used Heartland Payroll+ for both payroll processing and credit card processing. I terminated my CC processing with them due to their costs, customer service, and what I felt were constant new reps. In my experience, it was hard to remember who was handling my account. With payroll, I only stay with them because of the hassle of starting with a new company, but I really wish I had the time because their customer service, in my opinion, is one of the most horrendous in the industry. They implemented a new sign-on procedure and I followed the directions exactly. It Locked me out, and in my experience, no one was available to help me. There was no live chat, no phone number to call, nothing. I'm an MCSE and can navigate this migration, but to not have tech support available immediately during a transition I feel is absolutely ridiculous. This bar is a hobby and I use ADP in my other job and like them so much better. My time is valuable but Heartland Payroll+ doesn't seem to care [to me]. [I] wouldn't complain but this is not [my] first time having issues. They don't file the 941's in [what I feel is] a timely matter which then falls on me to investigate and again I have to search my emails because they changed my rep again. [I feel like it] must be a terrible company to work for. Communication in today's business world is the most important key and in this, it's like talking to a brick wall.
- Cheap payroll processing but [in my opinion] you get what you pay for
- [In my experience] great ability to frustrate their customers
- Geat for the economy because [I feel] they hire so many different people and [in my experience] they don't hang around [so] you don't know who your rep is
- Communication
- Employee retention
- Proper tax filings and timely
- Customer respect
We are a small video production company with only four full-time employees paid on salary. We have used Heartland Payroll since we started payroll four years ago. They make it fairly easy so that I don't have to do too much in order to make sure everyone gets paid. I had a representative locally help me get started and then the rest is taken care of by a remote account manager.
- The account rep is very responsive and usually gets back to my emails quickly.
- The online system is really easy to use.
- They offer a separate page for employees to log in for pay stubs and another log in for admin.
- Sometimes I don't receive the email to remind me to process payroll.
- The local rep that helped with the setup is no longer with the company and I don't have anyone to contact locally if needed.
- I wish there was a one click button so that I could just repeat the same payroll as last time.
April 02, 2020
I Highly Recommend Heartland Payroll!
We use Heartland for all divisions. We utilize the payroll and employee onboarding products. It helps keep all documents in one secure location and allows our employees to access their pay stubs at any time.
- Onboarding: their secure platform allows employees to upload sensitive documents to a safe location.
- Payroll processing: it's a very easy platform to navigate through.
- Personal communication: I have one rep who I have direct communication with.
- If I need to calculate the net amount for a check, it's a difficult process.
April 02, 2020
Heartland Payroll is a payroll to my heart!
We use Heartland Payroll for our whole organization. It is a great payroll service. I really appreciate the personal service, the fixed payroll fee as opposed to an initial low fee followed by large increases, and the fact that we do not get sales calls from them. Highly recommend Heartland Payroll.
- Personal service
- No sales calls
- Payroll fees are as promised
- The payroll online platform is not the best