Heartland Payroll+

I own and operate a Group Health Insurance Agency. We have now been partnering with Heartland Payroll/HR for the last 2 years. It has been an amazing experience. Not only has my own business run without a hitch with managing our payroll, but all of our clients we have referred over have had the same experience. It's a true white-glove service. Every company regardless of size has a dedicated payroll specialist but also has the original sales agent attached to the account for the life of the account. Total accountability. The technology is a game-changer, and far less expensive than those two garbage payroll giants everyone usually uses. Plus they don't sell insurance or benefits but integrate their platform with real professionals. Keep your broker and advisor and get the all-in-one feel.

We rely on our payroll system for onboarding, managing employee time, and processing payroll as well as tax return filing for 50+ employees in medical practice.

Our company uses Heartland Payroll as our payroll processor and also for the Onboarding process. Heartland Hire is the onboarding tool connected with our Heartland payroll account. It is a cloud-based system that also stores all of our employee files. It directly links with E-verify and Good Hire for background checks and helps make our onboarding process seamless. With our facility locations and employees being scattered in Middle TN, it makes our hiring process run smoothly and we always know we have all the documentation needed.

I used Heartland Payroll+ for both payroll processing and credit card processing. I terminated my CC processing with them due to their costs, customer service, and what I felt were constant new reps. In my experience, it was hard to remember who was handling my account. With payroll, I only stay with them because of the hassle of starting with a new company, but I really wish I had the time because their customer service, in my opinion, is one of the most horrendous in the industry. They implemented a new sign-on procedure and I followed the directions exactly. It Locked me out, and in my experience, no one was available to help me. There was no live chat, no phone number to call, nothing. I'm an MCSE and can navigate this migration, but to not have tech support available immediately during a transition I feel is absolutely ridiculous. This bar is a hobby and I use ADP in my other job and like them so much better. My time is valuable but Heartland Payroll+ doesn't seem to care [to me]. [I] wouldn't complain but this is not [my] first time having issues. They don't file the 941's in [what I feel is] a timely matter which then falls on me to investigate and again I have to search my emails because they changed my rep again. [I feel like it] must be a terrible company to work for. Communication in today's business world is the most important key and in this, it's like talking to a brick wall.

We are a small video production company with only four full-time employees paid on salary. We have used Heartland Payroll since we started payroll four years ago. They make it fairly easy so that I don't have to do too much in order to make sure everyone gets paid. I had a representative locally help me get started and then the rest is taken care of by a remote account manager.

We use Heartland for all divisions. We utilize the payroll and employee onboarding products. It helps keep all documents in one secure location and allows our employees to access their pay stubs at any time.

We use Heartland Payroll for our whole organization. It is a great payroll service. I really appreciate the personal service, the fixed payroll fee as opposed to an initial low fee followed by large increases, and the fact that we do not get sales calls from them. Highly recommend Heartland Payroll.